W580i — DIsplay problem

W580i — Not responce from Service centre

Dear Sir,

I am Sushil Talathi using Sony Erricsson from last Five year in this five year i was using W300i, K700i models. In this models even i wasn't face a single problem regarding any software or even handsfree ever. But this time i am very disappointing with your model W580i. I bought this model on 6th july, 2008. I am facing the display problem cosecutively from last two months, Firstly on 25/08/2008 & then on 22/09/2008.

i think the piece which i have got is definately defective. so please give me replacement of this piece, otherwise i have right to lodge a complaint against you in Cosumer Court under Consumer Protection Act, 1986.

My Phone Deatils are here under:
Model :- W580i
IMEI NO:[protected]

Repairing Centre Details are as under
ASP Code E26
Service Center Code:- 410921
Shop Details:- Point-2
Add:- Phadke Road, Dombivli (East)- 421201
Phone No:[protected]

W580i — What is the meaning of warranty, customer support and service?

SES08SYS 13115


I went there on 20th september.
They assured me that they would raise a spare request as they were running short of spares.
Approximate delay they told was 2-3 weeks.
After 1 month, on 18th October I went there again. Still the spare was under construction. I feel it had to be manufactured in china or some other country and to ship here once an order is placed. Even then 64 days is too long.
My warranty was expiring and they told me that it is better to enter the handset as a live call so that spare will come instantly.
So i left the set there and i got a service request form. My request no is SES08SYS 13115 entered on 18-Oct-2008 at 3:59PM.
Complaint was Keys not working. Their analysis was Bonzer flex faulty.
Being an Electronics Engineer, i have some idea of the things they are telling me. It seems that my phone had a non-dotted connector and now as it is not available both the hinge assembly and the dotted flex have to be replaced. It cost ~2, 500/- and it was clear that if i spend the sum at that time i could have got the spare on the spot.
When I called there on 6th November they again told some other excuses.
On 11th Nov when i called, they insulted me. After asking who was calling, the put the receiver down. No reply for 2-3 minutes.
Is this the way you are treating the customers.
2 months for a handset to be repaired. It is horrible.


I want to know clearly, whose irresponsibility troubled me. Whether it is Sony ericsson or your Trivandrum franchisee.
I logged there on 18th September. So pls tell me when they raised the spare request?
Why the spare is available for out warranty cases? How many similar cases both warranty and outwarranty cases they delivered during this period?
Why this much delay had been occurred?
Who is responsible for this?
Is this the way a prospective, potent, sensible and genuine customer is being serviced?
Don't you understand what market forcasting is, what knowing the needs and identifying customer etc.
What compensation are you giving me?

I can speculate that when you contact them they'll tell some excuses and send some manipulated reports.
I tell you they are simply making money at your expense and your name is being used for the same.
Anyhow i want to know your response and what action you are going to take against them. After knowing that only I've to take a decision.
I'm an IT professional working, Trivandrum.
I don't have time to follow them up or you.
But the situation highly necessitates that i must go to consumer court and/or Lokayukta.
Also an orkut community and a blogsite have much to do with the mileage and glamor of W580i and also Sony ericsson.
Do you openly agree that the connector used in old W580 is faulty?
What is the difference between dotted and non-dotted bonzer flex used in w580i? Requesting you to provide me with a new phone, if this one can't be repaired in the warranty period.

I called up[protected] and to my surprise, they gave me a reply telling that the issue would be resolved in 24 business hours(good terminology) Well, it's been a week after that, and i assume, their business is stopped ever since then. Complaint ID is SE 750_7612. I re-raised the same complaint, and yet to receive any response.

DIsplay problem
Dear Sir,

I am kiran using Sony Erricsson from last Five year in this five year i was using w200i models. In this models even i wasn't face a single problem regarding any software or even handsfree ever. But this time i am very disappointing with your model W580i. I bought this model on 24may, 2008. I am facing the display problem cosecutively from last one month,

i think the piece which i have got is definately defective. so please give me replacement of this piece, otherwise i have right to lodge a complaint against you in Cosumer Court under Consumer Protection Act, 1986.
i want to my mobile original display price.

My Phone Deatils are here under:
Model :- W580i
IMEI NO:[protected]

i have no display pls give solution