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[Resolved]  Western Digital — worst after sales

Address:Maharashtra

this is in context to my complaint posted on this site on 18/11/2010,
very bad response from the WD people I am calling them and they are keeping my calla on hold and giving assurance that I will receive my Hard Disk in 3-4 days , month has passed and i called them 8-9 times.last time when i called they told me your HDD has been despatched and they gave me a shipment number of Aramex courier and told me to track the parcel and they are not responsible after the parcel has been dispatched and it is between Aramex and me .
I think this has gone too far , if any body knows the forum or podium where i can complaint to some authorities please let me know on my email.
regards,

[protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I have asked for help having purchased the above. The final email that I received after a cursory initial response is an extremely poor response to a customer. As i work in the industry I find it arrogant and dismissive. If you seriously want to retain a customer I think that you do need to review your approach. I am now left with a machine that is not fit for purpose. The email is cut in below.


Dear David Stone,

Thank you for contacting the Western Digital Online
Store.


We apologize for the inconvenience but we have searched
our commerce system with the information that you provided, including your
email address. We were unable to locate a matching order.


If your question is in reference to the installation or
how to use the product and since you purchased the product at Staples, please
contact the manufacturer's technical support for assistance.

Thank you for understanding and we appreciate your
business.


Sincerely,


Maureen B.


Western Digital Online Store


Customer Service


westerndigital.uk.[protected]@digitalriver.com


Email ID: 28066605
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