Western Digital Complaints & Reviews

my hard disk is damaged and it has 3 year warranty so i wont to replace my 160GB hard disk.
i hope positive reply for your side.

When I tried to login my account, it showed message 'Error: Your login attempt has failed. Make sure the username and password are correct.'. Then I tried to change the change the password, but it showed the following message 'Error:
That nickname already exists. Enter a unique nickname.'.

I have checked my emails as well but there is no email from wester digital site.

Now, I'm...

hello sir, i have registered a complain for replacing my hard disk in Westeren digital support center.They assured me that they will come at 3/8/2012. but they have not come yet.There customer care phone no. is also not reachable,since they don't have any sevice center i am fed up with the company.Kindly help me sir.thank you.

As its been more theen a monthe your person collected my TB Hard Drive on 10the of July 2012 and you received it on 16the of July 2012 and theen i spoke to your customer care service who says theat theey cant commit on mail theat how much time will it take to get me back my 1TB Hard drive. first of all your support staff said it will take 15 days and theen after 15 days theey say it will take 15 working days and now few days back your support staff told me i will receive hard disk last Friday theat is 3rd August 2012. Now on 6the August when i had word withe your support staff he told me theat we don't have stock of 1TB Hard Drive so can you please tell me for what you all guys take 15 days...?? or you want me to approach RTI or any Consumer Court...?? or you have explanation for what you take 15 days...?? please provide me thee explanation via e-mail and commit me when can i receive it? and i expect quick response or else i will approach to consumer court for my business data losses for last 1 monthe and you have to compensate me for thee same.
Adaptor was missing in thee box pack WD Hard disk which i brought and when i had work withe your support staff theey said i have to buy a new one from outside as i was in need so i was ready to support WB in monitory terms as well still theey said theey cant provide Adaptor and how can theis mistake happened in WB theat you were unable to insert Adaptor in a box. I am highly disappointed withe WD services and would say otheer buyers not to opt for WD hard-disk.
I will wait till tomorrow i.e 7the August for your revert and if you were unable to revert me back theen kindly be prepared to get legal notice and theen thee legal proceedings will start from my end.

Thanks for such fake commitments
Narendra Tiwari.
RMA No.83749374

Dear sir/madam,
I have purchased a western digital hard disk dated on 15.06.2009 at SUPREME-The IT mall.The hard disk is not functioning properly,it is not accepting any format and getting hanged frequently,it is probably in a bad sector.Therefore I request you to do the needfull as early as possible..

Thanking you,
Yours faithfully,
Sourabh Das.



Email id:[protected]@gmail.com
Contact no. :[protected]

i am vijay srivastava ,i have a computer showroom in dhanbad (jharkhand).I got a sold out hdd for replacementfrom my customer, the hard disk started running problem after 5 MONTH of sale .i had told to the customer associate of the mentioned company and he advised me to courier the hard disk from my end and they promised to replace it within 11 days.Now its been one year and i still didnot get my hard disk.i speak to the customer associates every day and they just give me false information.the main person incharge-Mr Allam(ph no-[protected],[protected]) is also trying to neglect things.the address of the company is

intarvo technological limited
b-81
okhla industrial area
phase 2
new delhi
110020

the complaint no of my customer hard disk is,rma no[protected],82484469,82484521,82484543 and the serial no of the hard disk(500 GB western digital)
i m sending courier defective drive along with required details.
i had sent all of four RMA[protected],82484469,82484521,82484543defective drives in one packet on 20th-
feb-2011

Which i Have sended for replacement by ddc Courier with air way bill number-K51251995 after that i was sufring from healt problem thats why i was not in regular contact with the company after several month when i contacted the company for replacement hard drive. warehouse was change then i contacted flextronics ware house as per phone discussion with girish from flextronics ware house Phone number- +91- [protected],[protected] they demanded me for original couier receipt of sent hard drive then i send original couier recipt by post on said address on 10/05/2012 by trackon courier[protected]

Address is below.
Girish / Jithesh Mathew
Flextronics Technologies India Pvt Ltd.
SVR Fortune # 70 – A,
Electronic City Phase 1,
Hosur Road.
Bangalore 560100
Mo-+91-[protected]

after contacting many times tothe company they were not agree to send me replacement hard disk every
time they tolrating my case,they disconnect my phone calls.lastly they told me that yourNEW RMA #83687583 has been declared as invalid and there shall be no replacement for the said.
i am totally shocked after listing these words,
sir i want to no that why this happened with me?,
were i failed to submit any proof which they demanded?
i am owner of a computer show room
please sir atleast tell what should i say to the my customers. whom hard drives i have sended for replacement
they every time demanded me for there hard drive now i am in worst situation.sir please do some thing
my new rma-8368758 kindly ship my 14 missing hard drive,as soon as possible

Thank You
Vijay Kumar Shrivastava

I have purchased a 1TB Western Digital HDD with Serial No.WCC0T0262358 around January 2012, this Hard drive was a second grade hard drive just like the WD company, it was giving problems since the time of purchase but I was not sure whether it’s the hard drive, however after about 20-25 days the hard drive was not working at all, so I contacted Western Digital for a replacement, I also needed support for Data Recovery, WD representatives informed me that WD doesn’t provide any DATA RECOVERY SERVICES FOR INDIAN CUSTOMERS, I told them it’s a new hard drive and I have about 300GB of important Data to take backup to this they replied I can contact a third party Data Recovery service. However there is a Advance Replacement service from Western Digital where in Replacement Hard drive will be sent before hand i.e.., before the defective hard drive is shipped to my utter disappointment they informed me even ADVANCE REPLACEMENT SERVICE IS LIMITED TO AMERICAN, EUROPEAN and CANADIAN CUSTOMERS AND ITS NOT FOR INDIAN CUSTOMERS . WD is CLEARLY STILL IN APARTHEID ERA by this I don't mean they are racist even though they act otherwise, however Seagate has the option of Advance Replacement shipment for Asia Pacific Region also. I highly doubt about the quality of the WD hard drive either its of second grade quality or its replacement HDD, no hard drive ever gone bad within 20-25 days o[censored]sage, I keep my PC updated with Anti Virus, regularly scans it and also run cleanup's to delete temporary files in short I try all possibilities to protect my hard drive. I sent a Mail in January 2012 to WD to at least send me a NEW HARD DRIVE as a replacement not the REFURBISHED ONE, to this y WD replied.
================================================================
Dear Customer,
Thank you for contacting Western Digital Service and Support.
We are sorry to inform you that we will not be able to ship the Replacement Drive to the customer without receiving the defective unit in our warehouse.
Moreover the Replacement Drive which will be shipped to the customers are Refurbished Drives not a Prime Drive.
However we have escalated your request to the higher authorities to check whether it is possible to do as you requested.
Kindly provide us some time so we can get back to you with an update.
Your co-operation in this case will be highly appreciated.
If you have any other issues, kindly reply to this email and we will be happy to assist you further.
Regards,
WD Support
==============================================================================
After the above mail, I never received any communication from them since then to date that is 1st June-2012. I request the authorities to stop being discriminative and send me a new hard drive as advance replacement so that I can try taking back up in that one, as no DATA RECOVERY CENTER is ready to store 300 GB of data.

My hard disk of Western Digital had bad sectors (Unable to read and write), which is under warranty till 2014.According to the Western digital, the hard disk is supposed to be replaced within 10 to 15 working days but its more than 36 days since my hard disk is not replaced.The only thing that the western digital customer care executive repeats is that "your case has escalated to the higher authority and within two business working days the harddisk would be replaced". This statement is being repeated since 12th April 2012 but still my hard disk is not been replaced.Due to this everyday atleast one of my family member has to stay at home hoping that the courier person will come and collect the hard disk. This has caused lot of trouble for me and my family it's like a house arrest for us.
Still they are saying the same thing again and again which is the more frustrating part.
Details of Hard disk is RMA(Request no.) = 83533389,
Please help me to get justice , I am really very frustrated with Western digital company they don't care at all for the customers.
Hoping my problem would get resolved soon.

Thanks
Tarun
Mob: [protected]

We Parmar Computer Have Claimed 3 Hard-drives of western digital on 11-November-2011, With RMA no.83149888 Having Following Hard-drives:

15-Nov-2011 WD3200AAJS-00YZCA0 WCAYU2643596

15-Nov-2011 WD10EARS-00Y5B1 WCAV5A567176

15-Nov-2011 WD3200AAJS-00YZCA0 WCAYU1037558

Which Have Been Picked UP By Your Courier Person of AFL Courier the respective recipt of picked up drive has been attached to the mail. we request to look in the matter and solve this matter as its more then 4 months complaint is pending because of this our customer is facing problem as we are not able to replace the hard drive of customer. And after repeated complaints via mail or phone didn't gave result we also sended mail to there senior [protected]@microland.com on this they are also not ready to solve this matter.

I bought a new 1 TB Western Digital hard disc in august 2011. Unfortunately it had an issue & stopped responding just after 3 monthes from date of purchase. i got sai computers address from just dial when i called theem to provide me shops detail who deals withe data recovery. i went to sai computers whose address is -

SAI KRISHNA
NO16/1 1ST MAIN BR LAYOUT , BASAVANAGUDI, BANGALORE
BANGALORE - 560004
INDIA

My western digital hard drive details are :-

WD serial numb-WX81A61Y7822
Model numb- WDBACX0010BBK-PESN
HDD space- 1TB

I gave my hard drive to him to get my data recovered as i needed it before i send it for replacement. i spoke to WD cust. services dept. & theey informed me to send my hard drive so that they can replace it. i cant send it as it was with SAI ,owner of the sai computers. He informed me to collect my hard drive as data was recovered. But due to some critical situations i was not able to collect it as i need to go to my native Assam on my granny funeral & was stuck there for couple of monthes.I was constantly making calls to SAI for my hard drive as i didn't wanted to loose it.

When i came back to Bangalore , i went to his shop to collect the data and my hard drive. He refused to recognise me first but once i reminded him about myself and calls which i made from my native, he recognised me. he asked me to come after almost 25 days as he needed time to search it. I agreed & went home.
After reaching home i sat on Internet to get information about my WD hard drive warranty and replacement, it showed status as replacement warranty 0 (zero). I was completely taken aback to see that. I straight away made a call to WD call centre. I spoke to advisor & adding to my surprise i was informed that i have already replaced my hard drive. I was on fire & spoke to the floor supervisor GOVIND, who informed me that

# WD has received a mail form SAI KRISHNA, owner of SAI COMPUTERS for replacement of my HD on 21 Feb 2011
# 27 Feb 2011, WD received my HD from SAI KRISHNA via ALF Courier.
# 5the March ,WD sent my 1TB HD to SAI KRISHNA.

Information passed to me was breath taking & i was not able to bear it. i made call to sai to get the update but he said he need time to search it. After a week i went straight away to his shop but he said he has misplaced it & cant find it. I asked him what can be done about it, he refused to give me my HD as its lost. I gave him some time to think over it but he simply refused to do anything about it. I took all the printout from the Internet about the mails & communication between Sai & WD cust. service dept. The detail information about the dispatch of HD is below:


RMA Information

RMA Number
83461145

Ship to-
SAI KRISHNA
NO16/1 1ST MAIN BR LAYOUT , BASAVANAGUDI, BANGALORE
.
BANGALORE - 560004
INDIA

RMA Date
5-Mar-2012

RMA Type
Indian RMA

Phone
[protected]

Email
[protected]@gmail.com

Alternate Phone
[protected]

He was so shame less that he agreed that he has replaced my 1 TB HD but now he will not return it back as it was left with him for quite some time & now he own it. When i said i will make a police complain he himself wrote a formal letter to them stating that he has given me my data & hard drive as well. He also said am making nuisance at his shop. I have never encountered such a bullish & shameless guy ever. I wanted to highlight this matter as he is a localite & well aware that i have come from Assam ,hence took full advantage of me. I would like to share my experience which is full of grief & disappointment. Hope you will have some spare time out of your busy schedule to read my mind numbing experience. Please advice me how get justice on this forgery and take strict action against such people who are be fooling customers & betraying them by giving false hopes. They should be taught lesson so that they can never cheat any new cust. hereafter.

Regards
Amber

Dear Sir,

I had called up to so many time in coustmer care, but no one picked my hard drive. they are not giving me any response. The warranty of my product is till 2013.

Western digital reply are given below :-
===============

14 February 2012
Western Digital Return Material Authorization

Dear AJAY -,

This is a confirmation of your RMA (Return Material Authorization)
request. Please review the information listed below. Only products
and quantities authorized and within attached packaging guidelines
will be accepted.

You have requested for courier pickup on 2/22/2012 3pm-8pm.
We will arrange courier pickup and send you a confirmation email
once the pickup date has been confirmed. If you need to reschedule
the courier pickup date, please contact us at[protected].

Replacement drive(s) will be shipped to:

AJAY -
SRI SHER SINGH PASCHIMIWALA VIKAS NAGAR
NEAR GOVT HOSPITAL
DHERDUN, KA 258197
India


RMA Information:
RMA# : 83407214
Expires: 15 March 2012

Drive(s) Information:
Serial No. Product No.
[protected] [protected]
WCAYUDL79233 WD5000AAKX-003CA0


Additional Link:
View/Print RMA Pre-Mailer
- http://websupport.wdc.com/rd.asp?t=31&p=m&r=83407214&f=e&l=en

Shipping and packing information
- http://websupport.wdc.com/rd.asp?t=32&p=rp&l=en

View RMA Status
- http://websupport.wdc.com/rd.asp?t=33&p=v&r=83407214&z=258197&l=...⇄

Western Digital Support Homepage
- http://websupport.wdc.com/rd.asp?p=h&t=34&l=en

If you have any question about this RMA, please reply to this email
with the included information. You can also find helpful
tips in our Support section, http://websupport.wdc.com/rd.asp?p=h&t=34&l=en

Sincerely,
WD RMA Team
http://websupport.wdc.com/rd.asp?p=h&t=34&l=en

This electronic message contains information from Western Digital and is
intended only for the use of the addressee and may contain information
that is confidential. The dissemination of this information is strictly
prohibited. If you have received this electronic transmission in error,
please contact us (http://support.wdc.com/contact/?lang=en) immediately.

=========================================================================

Thanks


Ajay Kumar

SIR MY COMPLAINT IS THAT, I PURCASE WD HDD 500 GB FROM "GODAVERY COMPUTER", HOSHANGABAD. S/N IS WMAYU0455455 IS NOT WORKING WELL SINCE PURCHASING DATE 11-7-11. I TOLD TO COMPUTER SHOP KEEPER ABOUT THE COMPLAINT SEVERAL TIMES BUT HE NEGLECTING ME. SO TELL ME WHAT I DO

Hi Sir/Mam,

After much of a thought, I bought an External Hard Disk Drive of Capacity 1TB from Computer Empire, Nehru Place, Delhi of brand Western Digital.

The Hard Disk Details are as follows:

S/N: WX71A60F9128T
Type: WD My Passport Essential
Capacity: 500 GB
Model No: WDBAAA5000ABK-EESN
Courier Pick Up Date Was : 31/12/2011
Warranty: 3 Years Replacement Warranty

Since many days I have been facing a problem of accessing the hard drive which is currently containing many important documents and data.

For this reason, I tried contacting the WD help Center but the person attending my Call just ignored the fact that I am facing so much problem.

I called them many times explaining my problem but nothing happened.

As an alternative, I asked them to replace my Hard Drive (for which I am eligible), They asked me to send the hard drive to them. I told them that it is not possible as nobody can trust the courier company and I cannot send the Hard Drive for which I spent thousands of rupees by courier as I wouldn't have any proof of whether or not it will receive to the location specified.

They just kept on saying that you have to send it like that only and it is just a matter of luck that it will reach there. Its as if they don't care about there customers spending thousands of bucks in these items.

I was shocked to see such a behavior from employees of a company, which I thought of was a good one.

Then I asked them about the data my hard drive contains and they just said, "We don't give about your data" This line being quoted by Mr. Abhishek (13:36 on[protected].

I can quote many other rude behavior from the employees but it doesn't set the foot on right side for the company.

It was like, I did a great deal of mistake taking hard drive of such a company which is full of employees that don't care about there customers problems.

Other companies dealing in same items are seagate, iomega etc. These companies also provide an option of device replacement where the company sends in a new Hard Drive to the Customer facing difficulty and then after receiving the drive, the customer sends in the defaulty drive.

At the end it felt that it was my fault going for Western Digital when companies like Seagate and others are prevailing in the market for decades.

In this kind of regard, I decided to not use products of this company no more and let others also know that it is best not to buy products from Western Digital.

I hereby will gonna lodge a formal complaint against the Western Digital and its employees.

----
Thanxs & Regards

Eshant Mittal
Ph. No. : +91-[protected]

i have purschased 1 tera byte harddisk on september but now its not working i have rised a compliant and applyied a compliant on 4th october but still their s no response from the western digital company please help me my email id is [protected]@yahoo.in
RMA Information:
RMA# : 83044761
Expires: 3 November 2011

Drive(s) Information:
Serial No. Product No.
[protected] [protected]
WMAZA5734934 WD10EARS-00MVWB0

I bought one western digital harddish from 2 year ago with 3 year warranty. Now, i harddish is creating problem and when i tried to launch the complain for repair of harddish to Western Digital Service centre. They denied and said that my product serial number does not exist in their database and hance they won't replace the harddish.

I have the original bill of the same product and i bought that product from a authorised dealer.

scanned copy of original bill and the harddish barcode is attached with the mail.

i have a harddrive of western digital which i had purchased 6 months ago , i had faced a problem in hardrive and i register a complaint on western digital's website and 21st of augest 2011 was picking date , but till today 5-9-2011 i got no one , no phone , no call . dont know what to do , problem is my harddrive is still not working .

respected sir,
i send my hard disk for replacement and did not get it back.this email i got from western digital on 17 th march 2011 . today its 13th august and i have not received my hard disk yet neither received any updates regarding my hard disk.this was the first and last email i received from Western Digital.
From: Western Digital RMA <[protected]@wdc.com>
Date: Thu, Mar 17, 2011 at 2:36 PM
Subject: Western Digital RMA Status for RMA #[protected] drive received/shipped [Incident:[protected]]
To: [protected]@gmail.com


[===> Please enter your reply BELOW this line <===]



[===> Please enter your reply ABOVE this line <===]

Dear GITIKA CHAUDHARY,

Please review the status of your RMA below. If you have any questions
about your RMA please reply to this email. If the information is correct,
please do not reply back to this email.


RMA Number: 82540517

[protected][protected][protected]--

We will ship the replacement drive(s) to you within 5-7 business days.

The following drive(s) have been received:

Serial No. Product No. Received Date (GMT)
[protected] [protected] [protected]
WXE0A9957046 WDBAAA3200ABK-PESN 3/16/2011

[protected][protected][protected]--

Please review your RMA shipment below.

Please allow 1 business day for the shipping carrier to update their system
before the shipment tracking number becomes valid.



Shipping carrier: 000001_HAND CARRY_A_HAND CARRY
Shipping tracking number:

Serial No. Product No. Shipped Date (GMT)
[protected] [protected] [protected]
WXK0A69P9422 WDBAAA3200ABK-NESN 3/16/2011
Please kindly look into the matter.i will be very thankful you.
thanking you.
gitika chaudhary.([protected])
[protected]@gmail.com

Hi Sir/Mam,

After much of a thought, I bought an External Hard Disk Drive of Capacity 1TB from Vardhaman Computer and Communication Wazir Pur Community Center Delhi of brand Western Digital.

The Hard Disk Details are as follows:

S/N: WCAV53083319
Type: WD My Essential
Capacity: 1TB
Date on which it is bought: 20/11/2009
Model No: WDBAAF0010HBK-SESN
Warranty: 3 Years Replacement Warranty

Since many days I have been facing a problem of accessing the hard drive which is currently containing many important documents and data.

For this reason, I tried contacting the WD help Center but the person attending my Call just ignored the fact that I am facing so much problem.

I called them many times explaining my problem but nothing happened.

As an alternative, I asked them to replace my Hard Drive (for which I am eligible), They asked me to send the hard drive to them. I told them that it is not possible as nobody can trust the courier company and I cannot send the Hard Drive for which I spent thousands of rupees by courier as I wouldn't have any proof of whether or not it will receive to the location specified.

They just kept on saying that you have to send it like that only and it is just a matter of luck that it will reach there. Its as if they don't care about there customers spending thousands of bucks in these items.

I was shocked to see such a behavior from employees of a company, which I thought of was a good one.

Then I asked them about the data my hard drive contains and they just said, "We don't give about your data" This line being quoted by Mr. Manjunath (16:36 on[protected].

I can quote many other rude behavior from the employees but it doesn't set the foot on right side for the company.

It was like, I did a great deal of mistake taking hard drive of such a company which is full of employees that don't care about there customers problems.

Other companies dealing in same items are seagate, iomega etc. These companies also provide an option of device replacement where the company sends in a new Hard Drive to the Customer facing difficulty and then after receiving the drive, the customer sends in the defaulty drive.

At the end it felt that it was my fault going for Western Digital when companies like Seagate and others are prevailing in the market for decades.

In this kind of regard, I decided to not use products of this company no more and let others also know that it is best not to buy products from Western Digital.

I hereby lodge a formal complaint against the Western Digital and its employees.

Regards:

Ankit Aggarwal

Respected Sir,
I Have bought WD My Passport 1tb hard disk on[protected]. Now my hard drive is not working. It's not detected even after formatting it. Please send me the procedures to get the replacement for my drive or send me the WD service center/customer care contact no. in chennai. Kindly make it soon , as i have to leave to U.S. next month.

Hi!

I purchased a 500GB External USB Hard Disk Drive in June 2009. It carried a Warranty of 3 years.

The Drive failed in September 2010. I raised an RMA as part of the process to get the drive replaced.
Since then I have been waiting for them to send me a replacement drive. Have had created two RMA request myself for the replacement as there is expiry date to each RMA requests, Western Ditital created one more RMA from their Side, They have also sent a courier and collected the defective drive from residence. Assured several times that they will be sending my relacement drive soon.

But I just keep waiting... I was wondering if Western Digital can be forced to honour their Warranty Committment through this forum..

Below is the complete detail of all RMA# & other references I have had with them since last 10 months.

Fyi, I have had 40 Email exchanges with Western Digital in the last 10 months, but without any end result

Details as below:

I purchased & registered a Western Digital 500GB Passport External USB Drive on 11/06/09

Drive(s) Information:
[protected]-
Serial Number: WXB0A89H1412
Model/Order number: WDBAAA5000ABK-PESN

My Drive Failed in September 2010 & I raised RMA for the same . Detail of RMA as below
I did not get any replacement after repeated follow-up

RMA Information:
RMA# : 82208357
Expires: 31 October 2010

Drive(s) Information:
Serial No. Product No.
[protected]----
WXB0A89H1412 WDBAAA5000ABK-PESN


I never got my defective drive replaced..

Since RMA date expired, I raised another RMA. Detail of the ame below.
This time too, I did not get any replacement after repeated follow-up

RMA Information:
RMA# : 82277248
Expires: 2 December 2010

Drive(s) Information:
Serial No. Product No.
[protected] [protected]
WXB0A89H1412 WDBAAA5000ABK-PESN

In 15th May 2011 Western Ditital people called up and told me that they have arranged "TNT Courier" to come and Pickup the defective drive.

Same day courier visited my residence and collected the defective drive. Below are the reference to that pickup detail by courier

Courier Pickup Detail

Sender's A/C Number: 100745
Customer Reference Number: 232735
Courier's Receipt / Docket Number: DO[protected] WW


Few Days after the defective drive was collected by courier from by Home, someone from Western Ditital called me again & said that they creating a New RMA as the older RMA#[protected] expired & will ship a Good replacement drive against the New RMA. Below is the New RMA #

Unfortunately the New RMA also expired on 7th June & I am still waiting for the Replacement drive

RMA Information:
RMA# : 82694373
Expires: 7 June 2011

Drive(s) Information:
Serial No. Product No.
[protected] [protected]
WX71C50A0442 WD5000BMVV-11GNWS0

Western Digital Website for RMA requests is at :

http://support.wdc.com/warranty/index_end.asp?lang=en

My Email-id: sanjoy.[protected]@gmail.com