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8-2-248/B/32, Sri Lakshmi Arcade, Road No.3, Journalist Colony, Banjara Hills, Hyderabad, Telangana
1 800 200 9955
+91 95 3311 1111
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|Address:||Ds-711 sector g lda colony kanpur road lucknow, Ds 711 near surgical nursing home hospital|
|Address:||Arya Medical centre 347/5 Ward no 2 Ahirwara Milk Plant Road Ballabgarh Faridabad Haryana 121004|
|Address:||Patnem Canacona pin 403702 M 6354292274|
|Address:||OMQ NO. P-58/3,OFFICERS ENCLAVE, AI|
|Address:||Udupi, Karnataka, 576104|
|Address:||Hyderabad, Andhra Pradesh|
RDP workstations sent me back thin book by courier and my staff received it and the box pack is still not opened because it may have problem again. I will not open. They must refund my money. Why should I pay for the defective product. I don't want this product which is refused by my customer. Secondly this is working only in windows 10 operating system and no other operating system. All the other company brand thin books are working in any microsoft operating system.This is another disadvantage. So I am not going to sell or promote this product to any one. Because after sale service is not available from RDP work stations.
Please help me in this regard.
I can give all relevant document in this regard.
waiting for your reply
below is the email details complaint about thin book sent to RDP work stations on 29 sep 2016**********
Re: COMPLAINT ABOUT THIN BOOK
• VIKRAM RAO
• 29 Sep at 7:40 PM
• Vicky, RDP Thin Clients
• Venu | RDP
This is one more reminder about my thin book
From: "Vicky, RDP Thin Clients"
To: VIKRAM RAO
Cc: "[protected]@rdp.in" ; Venu | RDP ; "[protected]@rdp.in"
Sent: Sunday, 25 September 2016 7:25 AM
Subject: Re: COMPLAINT ABOUT THIN BOOK
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On 24-Sep-2016, at 7:31 PM, VIKRAM RAO wrote:
I am Vikram Rao from Sys-Tech, Computers, Manipal, Udupi District, Karnataka State. I purchased two thin book from Mr. Venugopal, RDP, Bangalore, order date is 29. Aug 2016 and I it reached me on 9th of Sept. 2016 and found one thin book with key board problem and another mother board problem. I contacted service support and they gave the local service centre number at Udupi, Karnataka one Mr. Santosh Kumar. Immediately I handed over these two thin book to Mr. Santosh Kumar at Udupi as per the direction of service support team. I got the key board problem one after 5 days. But one with the mother board problem received only on 22nd September 2016. But when I received it was found with lot of scratches. Now my customer is very disappointed and not ready to accept it. Because it looks like old and developed windows problem and I contacted one service team GM Priay Madam and gave her my customer number to convince.
But she is not able to convince them.
Kindly help me in this regard to replace the entire thin book which looks like second hand.
I hope you do the needful