[Resolved] Western Digital — Replacement of Hard Drive | |||
Hi Sir/Mam, After much of a thought, I bought an External Hard Disk Drive of Capacity 1TB from Vardhaman Computer and Communication Wazir Pur Community Center Delhi of brand Western Digital. The Hard Disk Details are as follows: S/N: WCAV53083319 Type: WD My Essential Capacity: 1TB Date on which it is bought: 20/11/2009 Model No: WDBAAF0010HBK-SESN Warranty: 3 Years Replacement Warranty Since many days I have been facing a problem of accessing the hard drive which is currently containing many important documents and data. For this reason, I tried contacting the WD help Center but the person attending my Call just ignored the fact that I am facing so much problem. I called them many times explaining my problem but nothing happened. As an alternative, I asked them to replace my Hard Drive (for which I am eligible), They asked me to send the hard drive to them. I told them that it is not possible as nobody can trust the courier company and I cannot send the Hard Drive for which I spent thousands of rupees by courier as I wouldn't have any proof of whether or not it will receive to the location specified. They just kept on saying that you have to send it like that only and it is just a matter of luck that it will reach there. Its as if they don't care about there customers spending thousands of bucks in these items. I was shocked to see such a behavior from employees of a company, which I thought of was a good one. Then I asked them about the data my hard drive contains and they just said, "We don't give about your data" This line being quoted by Mr. Manjunath (16:36 on[protected]. I can quote many other rude behavior from the employees but it doesn't set the foot on right side for the company. It was like, I did a great deal of mistake taking hard drive of such a company which is full of employees that don't care about there customers problems. Other companies dealing in same items are seagate, iomega etc. These companies also provide an option of device replacement where the company sends in a new Hard Drive to the Customer facing difficulty and then after receiving the drive, the customer sends in the defaulty drive. At the end it felt that it was my fault going for Western Digital when companies like Seagate and others are prevailing in the market for decades. In this kind of regard, I decided to not use products of this company no more and let others also know that it is best not to buy products from Western Digital. I hereby lodge a formal complaint against the Western Digital and its employees. Regards: Ankit Aggarwal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
my 1 TB HDD SATA/6MB Cache WD10EARS
S/N :WMAZA4327604
MDL : WD10EARS-00MVWB0
WWN:50014EE0580EF697
DATE: 24 APR 2011
DCM: HBRNHTJCB
DCX: 2M00V4TW7
R/N: 771698
is ded
S/N :WMAZA4327604
MDL : WD10EARS-00MVWB0
WWN:50014EE0580EF697
DATE: 24 APR 2011
DCM: HBRNHTJCB
DCX: 2M00V4TW7
R/N: 771698
is ded
41%
Complaints
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3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
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wd — replacement of one terabyte hard drive
i have one tera byte Hard drive i complaint before the RMA no. is 82267839 and case ID WD[protected]i receive a hard drive but in damage condition with out the adaptor and usb cable. so I want to replacement the hard drive .so plz send me the right way for replacement and give the new hard drive with the adaptor and usb cable . plz help me .