| Address: Mumbai Suburban, Maharashtra |
My western digital 250gb hard disk died and I registered with the company's tele support number on 29 March 2010 (RMA #[protected]; the disk was picked up by Gati couriers the next day and as per the promise by WD representative it takes only 4-5 days for the replacement. Today after 16 days, upon calling them I am told that they face 'not in stock' problem and this will take one more week. Incidentally the same answer was given to me last week too, when the tele-support executive gave me a confirmed date of 12th April as delivery date.
This entire process of collecting stuff from all over India to centralised facility (NOIDA, I believe) and handling it from there is from a bygone era. Today, world has moved to better procedures, but such companies are taking us Indians for granted perennially. Their website clearly shows that in the US the turnaround time is 5-7 days, European countries 9-11 days and rest of the world 3 weeks. RIDICULOUS! Its time we Indians wake up and fight this menace of such companies. I have decided NOT to buy anything from this brand in future and spread this to everyone I know/come in contact with.
STAY AWAY FROM WESTERN DIGITAL.
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