[Resolved] Western Digital — Defective Hardware, poor service

htiwa26

from Mumbai, Maharashtra

May 8, 2010

Address: Mumbai Suburban, Maharashtra

I purchased a 1000 GB memory external hard disk of the Western Digital company. WIthin 30 days, the disk malfunctioned and I lost 100 GB of important data. Instead of attempting to repair the disk ( as promised in their "on-site" warranty scheme) I was told it would need to be replaced and I would lose all my data.

I had to send the disk at a cost of Rs 500. After I sent the disk, they told me that I should not have paid for the courier. They promised to compensate for it by sending me a disk of higher capacity.

Afterwards, they sent me a replacement disk which:

1. Did not work
2. Had a warranty of only 2 years, as compared to my original disk's 3 year wattanty
3. Was of 1000 GB only. Hence, they decided not to compensate for my time and money loss.

- Hrishikesh Tiwari

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Western Digital Customer Care

Jun 3, 2015

Verified Support

Hi Hrishikesh Tiwari,

I am sorry for responding late, May I know which model of hard drive did you receive. Can you provide with the details, like RMA number, when did you send it? Model number an serial number of the hard drive you have received?

I'd also like to know, what is the error you are facing while connecting the hard drive?

Is it getting recognized on your Computer?

Is there any specific error message?

Did you try to format the drive before using?

Normally you need to format the drive before you use it.

I hope it will help.

Lincon_WD.