Whirlpool India Complaints & Reviews

I own a whirlpool double door fridge for the last 5 yrs. Its hinge of the main door got sheared off on 25 jul12. A complaint was registered with the online system vide complaint no.DL [protected] dated 25 jul 12. Their engineer visited my place on 27th jul and said he will have to demand the component and will attend the compaint in two days. Since then its only promises made by the online help available at 60008558. I have been promised by the online help three times and the local service agent has also made big promises, but the fact is till date my complaint has not been addressed.Repeated mails on the customer support ID have also not been replied even once. I dont understand how a company of such repute can work like this!!!!

I placed the complaint with the company customer care center - Complain number CN[protected]. The microwave oven is beyond repair and thus they collected the bill copy to have my machine replaced. This was neither replaced nor any status updated provided to me inspite of multiple calls to the customer care center and visits by me to the local service branch.

Today ( August 27th) they sent a microwave oven lesser in size than the original model, they should ideally replace with equivalent or better model. I have again called the customer care center and spoken to the escalation incharge/ floor supervisor - Joshua who has promised action like the earlier people on the phone have done.

Need help to have Whirlpool improve the service and replacement levels and not have other customers go through this pain for similar or other appliances from Whirlpool.

Thank you,
Vivek
Cell[protected]

sir,
i register a complaint at saravana electronics in sankari about my whirlpool fridge.they also registered my complaint in their whirlpool complaint register,after that i received a phone call from customer care,the service engineer came and changed thermostat inside my fridge ,after that i am having same complaint,now the company people is not responding to my phone call.

Sorry to say but trouble still continues. It worked just for 10 days. Post that it has given a problem of a loud sound while in rinse cycle. Some senior technicians (?) came and resolved the issue but it worked just 10 more days. From last friday complaint mb[protected] is open and nobody is turning to resolve the issue. I have called twice on escalation desk[protected] and spoke to ms. Reshma more but getting
only assurances. 2 more days are given for engineer visit. Its loss of patience and belief in whirlpool services.


Please suggest why I should not claim a replacement of a product and compensation for the losses bear.


On 28th of June 2012 I have complained Whirl Pool Customer care about non functioning of My Washing Machine (Model 13408, Serial Number INF[protected] purchased on 22 Oct 2011).
I have been given complaint Number MB[protected] and assurance that comaplint will be resolved on given time)
Engineer (Santosh Patil [protected]) turned as per appointment on 29th of June and declared PCB board faulty and need replacement.

after following for 3 days Engineer arrived on 4th July and after replacing PCB declared some other mechanical part faulty.

I have been asked to call number [protected] on which next day and without knowing which part is faulty person on call started telling me another 3 days to avail the part.
I called customer care again[protected] on 05th July at 16:15 and spoke to Mr. Mitesh (supervisor on duty) who assured me a call back.
Till date I have not received any call from Customer care
and today at 13:45 again had to call same CC. I received escalation numbers of Mrs. Reshma[protected] but that number is continuously busy for past 3 hours.

I have lost my peace of mind and will advise others to avoid Whirl pool as a brand for any consumer application.
Regards,
Suhas Gaikwad
M: +[protected]

I bought washing machine 8 months back(model no. 650d ) which has a warranty period of 2 years. Washing machine washes clothes, drains the detergent, and then keeps draining the water being filled for rinse purpose. This way lots of water is wasted and so i have to keep watch on washing clothes. Then i have to stop the machine and restart it so as to rinse and spin the clothes. Also i sometimes beep at the end of the wash, sometimes it does not. I would request for a service as quick as possible. Hoping for the best of your co-operation.

Thanking you,

Faithfully,

Daulat Asnani
308, Dulari apartment
Near bus stand
Karamsad, Anand-388325


Contact number : [protected]

Dear Sir / Madam



I would be grateful if you could support me in solving This issue.



I have purchased a whirlpool Ac on 30Th MAY 2012 from mohit Electronics, uttam nagar, West Delhi, New Delhi. This Ac is not working properly since day so many days. I have launched so many complaints in whirlpool call center against permanent complaint number DL [protected] .

It is has 1 year warranty is also available but my problem is still same. Because service center employee said my Ac repairing costs us around 4600/- but
why me pay This amount because my ac is under warranty.Your service center no: is 60008558.

We have The last hope on you and hope That you could support.


JAAN MOHD
B-904 JJ CLNY
SHIV VIHAR
UTTAM NAGAR
NEW DELHI 110059 , INDIA

CELL [protected]

I HAD PURCHASED THIS REFRIGERATOR (200 LTR R-21 6 SENSE ELITE GRAY) FROM M/S KAPILA ELECTRONICS PVT LTD, 1B/6 COMMUNITY CENTRE, B-1 BLOCK JANAKPURI, NEW DELHI-110058 VIDE INVOICE NO. 11584 DT 10 NOV 2005 AND IS UNDER WARRANTY. THE REFRIGERATOR SUDDENLY GOES OFF AND PRESENTLY IT IS NOT WORKING. YOUR CUSTOMER SERVICE DEPT SERVICE ENGR FROM HANDA REFRIGERATION, B-2/2 RAMESH NAGAR DOUBLE STORY, NEW DELHI-110015 HAD COLLECTED Rs 715/- FOR ALL KINDS OF SERVICE TILL 09/11/2012 VIDE JOB SHEET NO.273510/19056036 DT 10/11/2005 (CUSTOMER CODE[protected]. I RANG ON[protected] AND ALSO ON ALL PHONE NOS OF WHIRLPOOL AS MENTIONED ON BOOKLET/JOB SHEET BUT NOW NO NUMBER IS RESPONDING.

I REQUEST TO DIRECT YOUR SERVICE ENGINEER TO RECTIFY THE DEFECT ON TOP PRIORITY. MY CONTACT NO IS " [protected] ".

WITH REGARDS,
SP SAHA

Dear Sir,

I purchased a whirlpool washing machine from hometown in the month of Dec 11, which id recently got down not working i have raised a complaint in Customer care 2 times but no proper response received , one person Named Mr PAwan Kumar come to verify the machine & said their is a problem in their part you need to pay 300 Rs instead of knowing that the product is come under warranty period

Moreover i am unable to understand how he verified the product as when they came their is no electricity

Later on when i called in customer care a lady pick the phone i asked about the status of my complaint she replied as per outr service engineer their is a problem in the part of a machine hence it will took same time to replace it i told him the incidence without electricity how they came to know about the fault but still no action is taken

so you are requested to look into th matter

regards
Shorya Singhal

I have given complained,then my refrigerator compressor has been changed on 01-02-12 with new one. After that I Have given four times complain still this refrigerator is not working properly .Only it becomes OK for 30-40 days. So you are requested to kindly do need full for my satisfaction. As I have already fed-up with this complain.

My complaint no GB[protected] dated 12 Jul 2012 is closed without attending the complaint and giving remark that customer refuse for repair. I have again made complaint no. GB[protected] on 27 Jul 2012 for same defects. But no repair have been carried out by the company. They are giving home care plan to customer but where is care. They are cheating. they are adding very bad name with his company.

Can Consumer forum will take any action against the company.

I had purchased a WHIRLPOOL M. MIND 26 ELITE REFREGERATOR SET - Colour - TITANIUM, Serial No. 3897, Refregeartor on 13.07.2009
against Tax Inv. No. BC/001963/09-10 DATED 13.07.2012 of GREAT EASTERN TRADING CO., Barrackpore-700120. But after expiry of nine months
the Refregerator started to various types of Problems. Despite several complaints lodged to Customer Care of Whirlpool, they did not attach proper
importance and as a result the Refregerator becomes totally inactive at present.

Complaint Nos. are given below : (A) C -No. - KLO[protected] dated 25.08.2010, (B) KL-[protected] Dated 26.11.2011,
(C) KL[protected] Dated 11.06.2012, (D) KLO[protected] Dated 24.07.2012

Kindly Lodge the complaint & take immediate steps to solve the problem with an intimation to me at E-mail ID : [protected]@orientalexports.co
Telephone No. : [protected]

I search for repairing for whirlpool refrigerator in askme.com in that sulekha.com i submit all details with my No.
after 5 minutes I get call from one company & person come repair my refrigerator & give bill of Rs. 2650 so I paid but 2nd Day same problem no cooling so again I call that person but now he not coming so where I complain for this?

DEAR SIR I HAD PURCHASED ONE WHIRL POOL CHROME A.C(1.5 TON) FROM ATUL RADIO HOUSE,279 RAILWAY ROAD,BAZARIA,GHAZIABAD ON 12-5-12 AND SAME FINANCED BY BAJAJ FINANCE LTD ON GIVEN ADVANCE RS 10000/= FOR FURTHER E.M.I Rs[protected] for 8TH MONTH ,
BUT NOW E.M.I Rs 2620 IS DEDUCTING FROM MY ACCOUNT OF H.D.F.C,AND TILL THE TIME I HAVE NOT RECEIVED ANY DOCUMENT ANY CORRESPONDENCE FROM BAJAJ FINANCE LTD,SO PLS FOR FURTHER FINANCE FOR ANY OTHER THING SEND ME DETAIL DATA FOR THE DEDUCTION OF EMI.
MY LOAN A/C NO ---5810CD00019444.
ON URGENT BASIS SEND ME DETAIL ON MY I.D OF G.MAIL TO AVOID STOP PAYMENT OF E.M.I.
RAJESH KUMAR SHARMA
MOB- [protected]
GHAZIABAD

Dear sir,

We are not getting any response from Whirlpool,
i have sent several reminders to higher authorities, No response.

I purchased a refrigerator vide model no. 9095 sr. no. [protected] vide chasis no. INA[protected] comp. no. QB73C16GAX5 , five yr old. refrigerator double door 310 ltr.

But from the begining i have been facing many problems with it.

•Its door buzzer allways keeps running non stop (Beeping Continously).

That time I called ur service engineer many number of times from sector 16 A service centre,Faridabad. Two and half yrs back i called up once again for improper cooling , he came and took my refrigerator to their workshop and told me that its PCB (Kept near compressor) is not working. and then charged a high amount for repairing.

Then again for the last one yr , I am facing problems, its upper portion was working and lower portion was not working. I called them up again and found that the service centre does not exists there now .

Then i called some other technician and he told me that its PCB ( No. 8929 Essar Electronics A[protected]) is not working and this will be repaired. After that he told me that there exists some problem of choking and hence he charged up the gas .but the problem still remained the same .then I called up someone else and he told me its PCB will be replaced.

I tried to contact many people in order to replace this , But every one told me its PCB is now not coming.

Your organisation at Faridabad has also refused to repair it.

My family is facing lots of problems without the refrigerator for the last one yr.

I can never advice a whirlpool product to any of my friends or family now, after such a painstaking experience.

I just want to know what is my mistake if the company has stopped manufacturing it's components?

Should i use this fridge now just to serve as an almirah?Or should i think that the sum of 22000/- that i invested in this refrigirator were spend uselessly over a useless package of refrigirator ?

The co. can not ignore it's negligence at this point of time and harrass it's consumers.

The co. is forcing me to approach the consumer court ...in this case .Because, this is beyond the patience level of a consumer.

Hope you urself being a consumer will understand the sentiments and problems involved

and will resolve it to the best of your efforts.



Thankyou

I made a compaint about leakage in my Refrigerator & the complaint was lodge through a customer care executive who didn't informed anything about the charges, when the technical guy came to for the visit at that time he is informing about the charges even though the refrigerator was in its warranty period.

He said they don't have any information about when & which product was purchased.

The worst & co. whirlpool.

My Contact Details : [protected].

Complaints : This is 3rd year running. There are few cracks started developeing in inside walls of body. This is not due to any damange caused by daily useage but because of material defect. Some photos are attached for service dept. Videos cant send it as its not allowed in this format.

I requset India Sales Director through Sales & Service Managers/ Engineers to please rectify my case & sort it our on either on FOC or Free Replacement based on your engineers technical conclusion.

I am sure this is a Technical Material problem at your end. Hope that this will be taken care. Few basic details I am putting below which i have already informed to your customer care executive.

Purcase from : TATA Croma, Vadodara in 2007.
Bill Name : Kumarkant Buch / Tarak Buch, Suryadeep, 4 Archana Park, Subhanpura Vadodara 23 Gujarat. Te; [protected]
Email: [protected]@yahoo.co.in
Kindly see this case & help with your kind cooperation.

Sir,I have registered a complaint at customer care with ref. no KL[protected]. Regarding this a machanic visite my house and tell me ur compreser is out of order. so i come next day and exchange ur parts because it fall within gaurntee period .but till date he neither come my house nor solve my problems. I have make a call every 2 or 3 days at no[protected] all time same replied given by customer care -parts is not available at the store so wait untill availity of parts.
please help me regarding solving me problem within shortet time.
Thanking You
RAJANI KANT PRASAD
NHPC LTD, TLDP-III
RAMBI BAZAR
SILIGURI HILLY AREA
WEST BANGAL

I have puchased whirlpool stabilizer along with ac on 28th of june2012. The whirlpool stabilizer was faulty and not working properly. I have lodged a complaint with the same
. The complaint number was DL[protected]. On 11th july 2012, one of executive from whirlpool named gurvinder sjngh de-attached the stabilizer and took up with him for repairing. Now its almost one month and i didn't get any reponse from company side. I really fed up by following up with whirlpool customer care. I have been following up with them on daily basis but not getting any proper feedback. Can anyone help me with resprct to this.

This is to bring. It to your notice, that we own a whirlpool elite 400 model. On25 th of july we had got a part call pc module replaced by whirlpool on 100% payment, post which immediately next day it failed. We had lodged a complaint immediately with whirlpool, complaint. No:MB[protected] . the same is been not corrected, nor any feedback is given. We request cor immediate action. Contact details [protected]. email :[protected]@hotmail.com

Subject,- Not proper response from the deal for Replacement of compressor of the whirlpool fridge 330 later, proton,


Dear Sir/Madam,
I am here by informing you that I had parched fridge an dated 25th March 2010 from the local dealer of Varanasi R.D. Kothari (Invoice enclosed) in the couple of year the instrument started creating problem in cooling. I made several complain to the dealer for proper service (Still in the warranty period). For servicing they look fridge o dated 04/07/2012. After servicing again within the fortnight I have to face the same problem my fridge in still dumped in the service center I am requesting to change compressor local service center is not listening as far as I know, whirlpool is an reputed company/firm this type of negligence and non- cooperation is not expected please do need same help so the dealer give proper response to consumer. I am here by enclosing the invoice and service latter,
Sorry to trouble you. Thanking you in the anticipation of the quick response



Sri Mohan lal (Mauni Baba)
D 53/106 A Chhoti Gaibi in compound
Of A.C.C Cement Office, Varanasi, 221010
Mobil no. [protected]
[protected]