Whirlpool India Complaints & Reviews

WHIRLPOOL CUSTOMER CARE — Bad service

DEAR SIR,

THIS IS MY 1ST COMPLAINT NO BG[protected] / 20.09.09 & 2ND COMPLAINT NO BG[protected] / 30.09.09. ITS REG: YOUR DURO MAX APPLIANCE SERIAL NO 39294 DATE OF PURCHASE 03.01.09.
THIS ABOVE SAID PRODUCT USED FOR MY REFRIGERATOR. TILL DATE NO ONE HAS ATTEND. AS I HAVE TAKEN AMC FOR HOME CARE PLAN WITH RECEIPT NO: HP04 184722. AS YOU AWARE THIS IS A RAINE SEASON POWER PROBLEM ALL OVER THERE IF ANY THING HAPPENS TO REFRIGERATOR, WHO WILL PAY ? PLEASE CONSIDER MY COMPLAINT ON PRIORITY. PLS DO THE NEEDFULL

THE ABOVE MSG SENT TO BOTH: www.whirlpoolindia.com & [protected]@whirlpool.com
i got call from[protected], but no person has attended yet. Pls look into matter..

Whirlpool — Unresponsive Customer Care

Dear Mr. Uppal,

Please see the email trail below. I bought Refrigerator and Washing Machine on Dec 12th from eZone Bangalore delivered on Dec 13th. After waiting for 3 days for installation (I was told by eZone not to open the Product) I raised a complained (Numbers bg[protected] and bg[protected]). I have been trying to get the product operational and I am facing following issues:

1: When I called up the Customer Service they raised the complain and gave me a number Mr. Someshekar who hung the phone on me. Later I was told that was his last day. How come the customer service could give such number. It clearly shows your systems are not in sink with each other.

2: No response from the Whirlpool on the Complaints raised or on the follow up emails to Customer Care. Finally I follow up with eZone to get me connected to representative at Whirlpool. Finally I am connected to Mr. Harish, support lead (#[protected]) and Mr. Pravin, regional manager (#[protected]). I spoke to Pravin and SMS him the details with no response.

3: Harish sent some trainee support engineer who had difficulty handling the Refrigerator and Washing Machine.

4: Once opened, we find the Refrigerator door shelf is missing.

5: My old Washing Machine was dismantled for the new Washing Machine. In the new Washing Machine the technician discovers that the water inlet hose pipe washer of washing machine is missing and hence cannot be connected. I was promised that some engineer would come and fix it and up until now after 4hrs I have lost hope some one will come to fix it. I am left with no washing machine as the old one is dismantled.

6: There is no process of getting the warranty certified. It required the dealer to stamp the warranty card in the manual which is inside the packed product at customer site. Finally The support engineer agreed to get warranty certified at later date which is one more point of follow up for the customer.

I bought Whirlpools products ONLY because of the support I had experienced on my old Whirlpool Washing Machine. I am thoroughly dis-appointed with the experience from a world class company. I also found other customer complaints on the attached link http://www.consumercomplaints.in/complaints/whirlpool-proton-3-door-new-delhi-so...⇄

I was reading your Annual Report which said the following: "Uncompromising Customer Care, launched in 2009-10, where the consumer is the focal point in deciding quality of service rendered, continued in 2010-11 with amazing results.".

Frankly I did not get any customer care. I have already spent more then 8 hrs in following up, waited the whole of Saturday evening and still not complete with installation. I still have following follow up to do:

a: Get the Missing Door Shelf for the Refrigerator.
b: Get the Warranty Card of Refrigerator and Washing Machine sealed.
c: Make my new Washing Machine operational.
d: I have no Washing Machine till that time and live with un-washed cloths.

I hope your company meets the standard set by yourself.

regards,

Narayan

I have toploading model. I had taken an AMC which will expirein Jan 2010. Since August the machine has been frequently requiring maintenance. It is very clear that the service technicians are not doing a proper job as my AMC will expire soon. I would not reccommend the AMCfor any future customer, it is a big fraud.

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Respected Sir,
There is no cooling in double door whirlpool refrigerator since 2 days. And unfortunately i have lost the papers of refrigerator and it is under warranty till 13 April, 2011. Warranty No.- HG[protected].

Thanking You,
RAJ KUMAR
A-1/92 Paschim Vihar,
New Delhi-63
(near A-1/ Lal mkt.)
M: [protected]
R:25263029

I have purchased a Whirlpool M.MIND 23 DELUX Refrigerator set on 07/09/2009. Since its 2 yrs the refrigerator is not cooling properly and outside body gets heated. I had made a complaint to the customer care, but they told the item was defective from beginning itself. This is very frustrating and disappointing to hear such kind of thing. I would like to take this up higher since we as a consumer would expect nothing.

Regards,
Dr. M.N Ghosh
Mobile: [protected]

Whirlpool — Brand New Washing Machine is Defective

Hi,

We bought a Whirlpool washing machine (6.5 Kg fully automatic with built-in water heater) on Sunday, Jun 12, 2011 from Hari Om Electronics, Shakti Nagar (Close to clock tower). The whirlpool installation engineer arrived on Tuesday, Jun 14, 2011.

He did installation and full check-up and told us it is perfectly OK and left. Within 30 min, after the wash cycle finished and Rinse started, we noticed its leaking from bottom and also making crazy sounds during rinse (we have been used to BPL fully automatic machine till 2 days back, which was an amazing silent product) and finally is was shaking so much that some of its wiring just came out and we would see the wire dongle above the rotating drum (its top is transparent).

I could not believe that...
1) So called world's number 1, in washing machines, Whirlpool is making extremely low quality products. How come the machine was shipped out with so much of bad quality.
2) We called dealer Hari Om Electronics and he told us, we have sold the product now its Whirlpool Engineer, who will fix this problem.
3) I called Whirlpool engineer, and told him the problem, he told sometimes some part break during the transportation!!!! What the hell...? What did he do when he arrived to check & install?

Can anyone please help me with the process to file Police complaint leading to Consumer Forum.

I also urge to other readers to stay away from Whirlpool and also Hari Om Electronics, Shakti Nagar. When Whirlpool's top end products are failing like this, think about their middle range products!!!

regards,
Kunal Kapur
[protected]

You are saying right, I have also purchase 8 kg fully automatic machine of 19000 and it also making lot of noise, i have complain about this, service man is coming and do nothing .Saying they will again come later.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Whirlpool — Defective Compressor

I had purchased Whirplool fridge model no. i32 Elite model last year.Within less than a year, fridge has stopped working which poses a big quetsion mark on WHIRLPOOL announcing itself as WORLD'S NO. 1.To add to the problem, Whirlpool customer care Delhi and Noida Centre is not attempting to fix the problem and have been making false committments.Since last 3 days I am being told that it will be done today but nothing has been done yet.SHAME ON WHIRLPOOL!!!WHIRLPOOL customer service is the worst I have ever receieved.WHIRLPOOL should understand that customer care service is not only about telling customers that it will be done but to get the problem fixed as soon as possible with customer's satisfaction.Take a lesson from LG and SAMSUNG'S Customer service and WAKE UP NOW!!!

I am having an exactly similar experience and in my case there is a valid warranty for another year. What the technician did was put a motor in my machine after about 1.5 months and after that the machine has totally stopped working. Now they want to replace it with a lower model.
The service centre people are saying different things at different times and something is very wrong at their end.

I had the same problem for long time and have come out wiser.
You all write to the CEO arvind.[protected]@whirlpool.com.
This model is obsolete and they have to replace it
with a new machine of your choice. You pay 30% of the
cost after 2 yrs warranty. It is their company rule.

Whirlpool refrigerator double door — Non working

I purchase Refrigerator from Chandigarh in Dec 2008, During this season this is not giving cooling, I put a compliant No Ch[protected], Engineer came and charge visiting charges and change compressor. He charges Rs 2230 for this visit whereas the Refrigerator was within warranty. Now after a lapse of one week same problem came and I put another complaint vide compliant no MV[protected]. He is asking same problem, as per engineer, Compresor need to be change which will again chargeable.

How we can contact company CMD

Manjit Singh
B-15 Bina Apartment
Andheri east
Mobile No [protected]

Whirlpool Double Door Refrigerator — Due to loose gasket moisture in the refrigerator.

I have bought whirlpool double door refrigerator last september and for last 2 months there is huge moisture accumulation inside the fridge. In last 2 months i have made more then 10 complaints and about 50 calls to the customer care and to service center. I dont understand to whom i shall approach; felling helpless.

Onkar Singh Thakur
[protected]

Whirlpool Double Door refrigerator — inefficient customer care

Dear Sir/Madam,

My name is sayoni roy and we would like to complain regarding our whirlpool double door refrigerator.

we had purchased the refrigerator in novemver 2006. The first time it started giving us trouble was in july 2008. it had taken us 4 to 5 months to finally get the problem rectified after complaining to the consumer forum.

this time in june 2010 the refrigerator again started showing cooling and water leakage(inside) problems. I had complained at their customer care number[protected] on 23rd june 2010. i had informed them to take action immediately as i have a 2 and a half year old daughter at home and to live without a refrigerator in this hot and humid climate is impossible.

the complain is in the name sumantra roy ( numbers [protected] and [protected]).

the engineer who was supposed to visit in 24 hours came on 3rd july 2010. so 10 days i lost there. the engineer visited , saw and went back without telling us what the problem was or what will be the next action and without rectifying the refrigerator. we kept on waiting for his 2nd visit to rectify the same. days passed and then months. even after repeated calls to the engineer nothing happened.

finally on 24th august i again called the customer care and they were asking me to recomplain since it was over a month since i 1st complained!! i was shocked!! the 1st complain was not solved so why will i recomplain and shut down the 1st case??
after arguing with the customer care person...then suddenly he said that it is mentioned in their details that they are waiting for our confirmation as the door needs to be changed and the cost will come upto rupees 4500 plus we have to give the engineer a revisit charge of rupees 500. i told him that we were not informed about the door or anything so how can they wait for our approval?

i requested him to send the engineer again and to tell us what the problem was. it was agreed but till date no body has come to revisit! today is 2nd september. i called them up the following day and every time i was reassured that someone will visit "by today". this by today never comes for whirlpool.

we are facing so much of trouble to live without a refrigerator for 2 and a half months.

i keep on calling the customer care everyday and some time i get to hear strange things like i have complained regarding the baffle tray crack...which i have never! the problem is with the cooling and water leakage and i donot know how the baffle tray comes in focus. there is no crack in the baffle tray and even if there was one, why should water collect in the same in a frost free refrigerator???

we customers are not fools....!!!

the last day that i called them(31.8.10), they told me that the door was out of stock so they are not revisiting!!! whose mistake is that???? ours????
firstly they were supposed to revisit us to discuss with us the problem because the money that they are mentioning(rs.5000) is not a small amount. then we would say yes or no to go ahead....without doing that they are telling us that the engineer is not visiting because the door is not in stock???

i asked them to give us a standby refrigerator till the time this one is rectied. LG offers this service.
the whirlpool customer care person(gaurav) rudely said that such services are not provided by whirlpool...then what should we do now?

i am wasting my entire morning everyday to call them up and to listen to the same promise which they never fulfil.

i have a 2 and a half year old kid at home.
please help.

thanks and best regards,
sayoni roy/ sumantra roy
[protected]/[protected]
5/1 kali banerjee lane,
howrah - 711101

i am facing similar problems with the customer care services!!!

Whirlpool Double Door refrigerator — SUPPLIED SUBSTANDARD FRIDGE

This double door Whirl Pool Fridge was purchased on 15th Oct 2009.Since then I must have complained at least 20 times including mails to their help desk,asking them to replace the fridge.The company is simply in the habit of sending mechanics and half heartedly fix the problem temporarily.The problem once again crops up and I have to complain once again to the company.

The following problems started right from the date of complaint. :
1)Water leakage
2)Gas leakage.
3)Handle coming out
4)Milk and vegetables getting spoiled inside the fridge.

These are only few compalints.I have time and again requested them to
repalce my fridge at the earliest .The company is avoiding to replace.The warranty is expiring on 15th OCT 2010.
Please let the message pass on to the CEO of the company as others are not interested in solving my problem.

I want my warranty renewed till I get a repalcement

USPoojary(Mob [protected])
D 203 Mount Classic 2
Yogi Hills Mulund West
Mumbai 400080

Whirlpool — double door freeze repair

my refrigerator is not working since 17 august 2011,one engineer visit 2 check freeze and tell me there is a part which is not working it will be replaced within 2 days.since that day i m continue calling to the customer care and company is not taking any action.my mobile no is [protected] which is registered in wirlpool customer care.so plz take action regardin it.
thanx

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Whirlpool — AC not repair in one month time

AC not repair for almost one moth , its under AMC , Bad customer service , its same on whirlpool , i am not going to buy any products

Whirlpool India — AC NOT REPAIRED

I have been using Whirlpool products since long.

Post sale service of whirlpool was one of best 5 years back.

But Now, It has gone to a very pathetic levels.

I purchased Whirlpool A/c 1.5 T in the month of April 2010.

Due to some cooling problem, I have registered a complaint with Whirlpool about my Air conditioner on 20th june 2010. ( GB[protected] ).

The engineer came and did some repair work, which was not full proof.

Again the AC gave same problem on 7th August,

We registered the complaint with whirlpool ( GB [protected] )

Again the engineer came and checked the A/C, did some repair work, But the same evening burning smell started coming from the AC.

Then the service engineer came to the conclusion that the a/c motor needs to be replaced.

After repeated reminders to customer care ( who does not give any complaint numbers for reminder calls and do not accept any complains about the service engineers )

One day the service engineers again came and gave us good news that he has got wrong Motor which does not fit to our A/C.

on 11th August we have again registered the complaint ( GB[protected] ) for the same problem which was unresolved since 7th August.

on 12th August , to our surprise, we get SMS from Whirlpool saying your complaint has been closed.

Again we made call to customer care, registered the Same complaint again, for which got the number of service engineer Rahul [protected], whose phone is always switched off.

Now, on 14th August 2010, I am still waiting for Whirlpool service engineer to repair my A/C.

I would like to request whirlpool that, i have made a big mistake buying your product, I will repeat that mistake again in my life time.

But at least inform me, whether you intend to repair my A/c or not. If not, please feel free to say so. Because, If i can buy the A/c, I can also get it repaired from outside.

But there is no Point having nonworking A/c in house, which we use only for 5 months in a year.

Highly unsatisfied customer of whirlpool.

Rakesh deore.
[protected].

P.S. Can anybody guide on how to take up this case in consumer court forum.

hi i m anupam and i fase same problem


Anupam Mathur
kanpur
[protected]