[Resolved]  Electrolux — Servicing

Dear Sir,
I have registered complaint regarding cooling problem of my whirlpool refrigerator before 15 days. my complaint no. is RP[protected].but i didn't get any response from ur side. May Pl. arrange to attend my complaint as early as possible.

Regards,
Yogesh Kr. Mishra
S/o Mr. R.P. mishra
Sector -3, qtr. no.-475, type-B
Balco Ngr., dist.-korba(chattisgarh)
Cell no. -[protected], [protected]

COOLING IS NOT DONE

DEAR SIR/MADAM,


WE HAVE PURCHASED A REFRIGERATOR WITH ALL BELOW GIVEN DETAILS;

MODEL NO.- F 26 DELUXE DELIGHT STEEL
SERIAL NO. INA[protected]
Date of Purchase 09.08.2006

WITH 1+4 YEARS WARRANTY

PURCHASER : ARTI GUPTA[protected], [protected]
4D/ 1A VIR KUNWAR SINGH PATH
WEST OF JANAPRIYA APARTMENT
NORTH S K PURI
PATNA

COMPLAINT NO PT [protected] DATED 30.03.2009
2nd PT [protected] DATED 03.04.2009


The compliant was lodged on [protected] on 30.03.2009 to arrange for repairing the said Refrigerator, which was making NO COOLING.

On 31.03.2009, the Local Service Centre at Patna sent one service engineer to the house. He reported that there is a problem of GAS CHOKING. It requires gas refilling which would be done at the House itself by paying Rs. 250/- for transportation, Rs. 281/- as service charges and Rs. 800/- appro. for gas refilling charges.

The service engineer was paid Rs. 281/- immediately.

On 03.04.2009, the Local service centre was contacted and then he advised to lodge a fresh complaint. A new complaint was again lodged with Toll Free Number who while logging the complaints was advised the old pending Complaint. The person at the Toll free no. asked about the quality of the service. He was replied in negative.

He reported that a senior service engineer would visit on the day to solve and assess the problem.

Since then, the Toll free number is being reminded thereafter on a daily basis but no one has visited to address the COMPLAINT TILL DATE.

Today ON 07.04.2009, the person at the TOLL Free Number (Mr. Pramod) today advised that they have assessed the complaint and suggested that the refrigerator would be brought at the Service Centre, Patna and the repair work is carried out only on SATURDAY.

It is worthwhile to note that NO body has visited at the site/house and assessed the problem.

WE ARE TOTALLY DISSATISFIED WITH THE SERVICES OF THE SERVICE CENTRE/ TOLL FREE NUMBER.



ARTI GUPTA

kindly call us at

[protected] (mob)

[protected]res)

Address: 24, Pillar Apts., 10th Avenue,
Ashok Nagar, Chennai 600 083

My refrigerator is not cooling properly...

We have same problem .we are un satisfied the whil pool customer care .my referegrator have problem last 45 days .Enginers 3 time visited still my problem not solved

my name sz kamaal my whirl pool fridge cooling problem cause more ice formation in upper door cabinet the lower door compartment air flow line jamed and no cooling in lower cabinet two time the came and change some components some parts and charged about 920/- plus service charge 340/- still there is no use same problem again i have registered on 1st of june 09 til date no body attend the complaint i have to go some local mechanic for that SO MY SUGGESTION TO THE CUSTOMERS NOT TO GO FOR ANY WHIRLPOOL REFRIGERATOR BECAUSE THERE IS NOT ANY SERVICE PROVIDED FROM THE WHIRLPOOL AFTER THE SALES my name szkamaal cell:[protected] broadway chennai 1.

My refreizerator is not properly cooling from yesterday i.e. on 30.6.09. I have also come such types of problem on 8.9.08 but after very short time why is it cause produce? Please contact on Office Tel no. 23034490, 23034421 and my residential Mobile no. [protected]. Please visit on my residential address is

Rajesh Kumar (Lok Sabha Employee)
C/o Rajeev Kumar
H.No. 419/2, Gali No. 6,
Biswas Property,
Laxmi Vihar, (Near Burari),
Delhi-84

Please try to visit urgently as soon as possible.

cooling problem pls come today
my contact number is [protected]

I purchased the electrolus frost free refrigerator in 2003 but since last two years i am facing the problem of Timer failure, the timer becomes dysfunctional every time i have changed it, it works for approx. 2 month of the installation of the new and original timer by the local authorised service-man but then also it becomes dysfuntional and the refrigerators losses its cooling. Now the service-man says that there is no alternative then to replace the timer every time it gets dysfunctional. so pl. give me the contact no. of the service-man or the authorised service staion no. so that i could get it permanent solution of these white elephant b'coz of whom i am suffering since last two years.

Compaint regarding cooling problem in my Refrigerator has already been lodged with customer care center on 10-12-10 but no body turned up till now. complaint no LK[protected].

my freeze is does'nt making cold properly!!! having a cooling problem 165 ltr whirlpool !!!
contact no is [protected]