Whirlpool India Complaints & Reviews

Whirlpool Refrigerator — Not responded for the last 5 months despite repeated reminders

Complaint no:- KL [protected]
I had made a complaint to the service engineer ( who had called on at my residence in connection with warranty repairs of washing machine) regarding bulging of the upper door of my refrigerator. He billed me a service charge of Rs 280 and indicated that the door would be replaced with in 15 days. Its been five months since then and several calls to the service centre have elicited no response.

Bought a whirlpool from QRS { Kochi dealer } - 405 litres fridge in 2012 - august ... The fridge works but does not cool ..
After 5 days service engineer visits on 12th August ; spends an hour - says compressor faulty will bring replacement/ part ..
Till today no response from anyone

Wrote mail to Ravi Sabharwal { Compliance Officer / Customer Service } and Arvind Uppal { MD } in vain .. no response from them too

I want a free replacement for my fridge { no one should buy Whirlpool products

Technically no rating can be provided ...
Product is bad { how can a 5 year warranty product fail in one year }
How can a company survive without proper service response - company or dealer

never buy Whirpool products

On the next day of delivery two hair type cracks were observed in the side wall.After complaining to the Head offic at Trichy as well as Whirlpool Chennai , they did not co-operate rightly after one month and calling them frequently I got it.

to,
rajiv kapoor,
consumer service,
whirlpool ltd,
ref; HP01052089

r/s
i have subscribed for the home care plan for my fridge for 72 mnths @ rs 2495 on date 14-11-05
which expires on[protected]
and not on 10-sept-09 ie 46 mnths

i had written a complaint regarding it whose carbon copy is attached here with.
i request you to kindly check the matter and update the changes in the system.
i have the receipt of paymant which is also attached here with
your companys thanking letter showing 46 mnths of plan.

kindly look up into the matter and update tha changes regarding it.
thanku.

Whirlpool Refrigerator — poor customer care service

Sir. Please dont purchase whirlpool refrigerator. Because once you purchase nobody will listen your problem. I have purchased a whirlpool refrigerator from M/s Ashoka Sales Sector 10 Faridabad. this was having some door problem, the cooling is still leaking from the fridge. I laudge a complaint to customer care on dated 31 Mar 2010 complaint no is HR[protected]. Two times the Engneers have visited to resolve the complaint but last the told that the door of the fridge will be replaced. But till dated the door of the same is not replaced, it is not understood that whirlpool is a worldwide company not a small scale industry and its not having a spare door for customer. My refrigerator is consuming more power due to leakage of air, will the company pay the compensation of electricity. Please beware of whirlpool and dont buy its products, it is my humble request.


[protected]@yahoo.co.in

dear werlpool customer care i have some problem in refrigerator it come's very high sound and its not work properly so pls come and ready to the refrigerator and my location is basaversharanagar and my phone number is [protected] pls send the u r servece person and contact me, thanking you

WHIRLPOOL REFRIGERATOR 310 LT — NOT WORKING

MY NAME SANJEEV KUMAR I HAVE PURCHASED A 310 LTF RFG. FROM
M/S AARTI AGENCIES, OPP. SHIVAJI MARKET, YAMUNA NAGAR WITH BILL NO 075 DATED 19.04.2009 THE PRODUCT IS NOT WORKING PROPER AND I COMPLAINT TO THE DEALER WITH LAST 6MONTHS AND HE CAN NOT GIVE THE RIGHT RESPONSE AND AFTER THE TIME OF ONE YEAR IS PASSED HE SAY TO PAY RS. 1400/- TO REPAIR THE RFG. AND IF WE CAN'T THE AMOUNT HE SAY HE CANNOT DO ANY THING
PLZ CHECK THE PRODUCT AND OUR REQUEST
I AM COMPLAINT TO YOUR DEALER WITH 6 MONTHS AND HIS STAFF NOT DOING RIGHT WORK AND CAN NOT RECETIFY MY PROBLEM
PLZ DO SOME NEED FULL FOR
SENDER :=A0
SANJEEV KUMAR
785, HERI PURA MOHALLA ,
JAGADHRIBILL
BILL NO 75, 19.04.2009
MOBLE NO [protected]

PLZ DO SOME THING FOR US

YOUR DEALER IS NOT GOOD
PLZ CHECK MY REF. 310LT AND OK IT

whirlpool top loading fully automatic washing machine — washing machine is not functioning at all

i lodged a complain for whirlpool washing machine with customer care on 28th November 2009 & till today (03/01/2010) the machine has not been repaired.

I purchased whirlpool top loading fully automatic washing machine model no 650h which is not working properly, my complaint no. is DL[protected]/10/10) till the date not attended my complaints, and also my another complaint is lid of the machine is assembled with tape and glue after 3 months lid came out in two part, i dint know how QC department passed machine with this type of lid, now not advisable to purchase this type of machine

jolly [protected]

Whirlpool — AC Installation

Hi,
I bought a new AC from Big Bazar on Saturday 24/4/2010 and I was comitted that by Sunday 25/4/2010 my AC will be installed. Now It has been 28/4/2010 but my AC has not been installed. Please take corrective actions againts the same. I have also called so many times in customer care. They always say today it will be installed. Due to this much of poor service I am really regreting with Whirpool Product. I have almost spent 100rs in Phone call only to track the installation procedure and I am very much frustrated with the AC. If it does not take installed in one OR two days. I will difinetly refund it to the dealer.

Please let me know when and how it is possible to be installed.
Hope to see response very soon
Thanks
Anam Ahmad


My Complain No is: 20572
Puchased: Big Bazar Noida GIP MALL

I have registered a complaint regarding a front-loading washing machine on 21/09/2010 with the call center [protected] and the complaint number is BG[protected]. After that one of their person had come & said some other fellow has to come and attend to it, he shall go and report in the company.After that many times I had called them. But they don't care for. Some lame excuse as to parts no stock, service personnel are busy or some nonsense.In such case why should you accept annual maintenance contract? If you are not able to cater to the customer requirement, why should you have the service center or your company at all. It is a shame to call your self as a reputed company and keep advertising so much. I think I should also file my complaint with the consumer forum against this company.
Mrs.Kannan,
[protected],
Bangalore,
Karnataka.

SHAME ON YOUR PART TO CALL YOURSELF WORLD RENOWNED MANUFACTURERS OF HOME APPLIANCES. YOU ARE INTERESTED ONLY IN SELLING YOUR PRODUCTS. YOUR AFTER SALES SERVICES ARE SO WORST, YOU ARE UNFIT TO CALL YOUR PROFESSIONALS. YOUR SO CALLED SERVICE ENGINEERS ARE WORST THAN ROADSIDE . THEY HAVE NO CULTURE, THEY DO NOT KNOW HOW TO TALK TO YOUR CUSTOMERS.

I HAVE LODGED A COMPLAINT WITH YOUR CC FOR THE FOURTH TIME FOR MY WASHING MACHINE, IF THIS IS NOT RECTIFIED ONCE FOR ALL, I WILL GO TO CONSUMER FORUM.

whirlpool india — non working of refrigerator

Ppurchased one refrigerator whirlpool 340 dlx titanium sl no 3573 from /s s r electronice new delhi on 10.08.2008 . on day one the fridge get not gave the cooling and complaint no. dl 08008429 & dl [protected] were filled and their service engineet visited on 11.08.08 for setting the connector refixed. now again on 22/08, 2 of its chambers are not giving cooling, and their service engineer who visisted confirmed the problem, to be rectifie3d by repair of the refrigetor, whic is not acceopatble to us and we only want the pc to be changed, as it is giving problem from day one and it is in company's service centre records.

our refrigerator whirlpool icemagic is not working...

I have purchased Whirlpool Refrigerator Model:10198 DLX on 18th Aug 2006. With in 6 months refrigerator was not functioning (total cooling failure) logged a call and had it replace on 16 Feb 2007 again today the above said problem raised now the refrigerator is not functioning.
A ticket is logged with customer care # 30905.


Refrigerator S/N: INA07010782

To,
M/s – Whirlpool
Sub: Complain regarding a domestic fridge. (Reminder – 1)
Sir,
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No.[protected] Res. & M. No. [protected]) have purchased a fridge (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO[protected] from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No.[protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, I strongly complain against your service after sale of any product. Last few months I am facing too much problem by this fridge/refrigerator and already (10-15) times I have reported to local authorized service center named, Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 –[protected]/[protected] and they also visited my house more than 10 times. My last complain no. is KL-[protected]. But till now I am facing the problems, which is about more than two months. After sale your service is so poor which I can not explain and which is also hamper my family peace also.
Under the circumstances you are requested take necessary steps so I may escape from that problem forever and again you are requested to replace the same fridge/refrigerator by a new one immediately.
Being a Govt. Officer I Hope to receive your help & co-operation to make good the mentioned fridge and your service will also carry the good-will of your company.
Thanking you,

Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

Mastermind Whirlpool refrigerator — damaged refrigerator.

This is to inform you that I had purchased a refrigerator of a brand Mastermind whirlpool from E-Zone, Siliguri, West Bengal, Ph.No. 0353- on 05/07/08 bearing the model No 16888=220 L and Sl.No INA[protected] bearing the billing no [protected]. But unfortunately the refrigerator is not working since the day I took it home. I complained about this as per my complain the mechanic came to my home several times for a through check up. I was found out that the refrigerator had a critical fault. I again approached the shop owner to exchange the refrigerator. They gave the verbal assurance but did not comply to my constant complain. Further I made a numerous phone calls but still they seem to turn their deaf ear to my plee. I therefore request you to exchange the refrigerator immediately or else I will be compelled to lodge a complain to the consumer’s forum for selling faulty and damaged refrigerator.



T.C. BHUTIA

SILIGURI

Dear Sir,

my fridge is not cooling . due to this i am unable to use that.

please attention on my request.

thanking you

yours counsumer
sanjesh

Whirlpool Refrigerator — Non-installation for over 8 days

I purchased a Whirlpool Mastermind refrigerator from EZONE, Hiranandani.
The refrigerator was delivered on the 22nd April, 2009 and I was told that
engineers from Whirlpool will come to install it the next day.
On 27th I called up the Mumbai call centre[protected]. I was told that
the installation would take placve the same day ( I was given a service
request number MB[protected]).
Since that day I must have called up the service centre at least four
times and every time I am informed that the problem will be taken care
of soon. On 30 th April the call centre employee (Supriya) told me
that she is unable to get a response from their service centre and
advised me to call the service centre directly (Tel[protected]. I
talked to someone called Sonal first and Archana later. The
refrigerator remained uninstalled as of today.
As I am at the end of my patience, I am constrained to approach the
Consumers' council with a service deficiency complain.

Whirlpool — refrigerator not working

we bought a whirlpool 350 ltrs. frost free refrigerator couble of years back, it started giving trouble from the very first month, we have spent thousands on it as repair f& parts change and now even service engineers do not attend to calls properly nor do they repair it.

guide us what to do.

Whirlpool — refrigerator not working

I am facing problems with 165 Ltr. Whirlpool Refrigerator. The problem occured at last 3 months .i am perches for refrigerator year 2003 and under the warrenty period . i was complent for shops
the fridge gave a sound of gas leakage and after that it stopped cooling. We are lodging our

complaint repeatedly any times but not action on today .please action argently contect for me mobile no.[protected], name of shops SUDHIR MUSIG M.G.ROAD, SOLANKI MARKET, SANAWAD -DISTT- KHERGONE (M.P.)

Whirlpool Refridgerater — Not working since the installation

I purchased refridgereter of Whirlpool Make, from M/s Vijay Sales, Ghodbunder Rd, Thane. The people came and installed it. It was working for just 1 hour after that. Then it got fail. Since 2-3 days now it is in the same condition.

I am calling the rubbish customer care in Mumbai but getting the worst response like anything.

This is the worst case I have seen ever before.

Please look into the matter immediately & stop the mental torturing of me & my family.Call me on my no.[protected].

New refrigerator not working and whirlpool peopele not listening.

Whirlpool — Service engineer not properly attend

Dear Sir,
I am from MADURAI; i purchase 1 whirlpool (ABM551) washing machine from Madurai Jainsons showroom on 16.10.2009. During the purchase the shopkeeper has assured us that the service engineer will reach at your home on 19.10.2009 due to diwali holidays. I accept this because i know the diwali celebrations and i don’t want to disturb them the period. The machine delivered the same day.. On 19.10.2009 afternoon 12.30 Mr.kumaran - Service engineer ([protected]) contact me and he asked '' I am from whirlpool, can i come to your home', and i answered i am in office, so please come to afternoon to my home. I leave my all my official works. he come to my home and he order me the water connection & power connection must be change. after the changing i call him and i request due to my business timings please come before 9am. but he not accepted. I agreed and i leave my office before 5pm and i call him. But He never comes and i contact his mobile no it is switched off. The next day i contacted the same number a small girl attended the phone. The same day evening i contact him, the service engineer attends the phone and he says he suffered the fever and admits in the hospital. I answered him for take rest. And I call another one person Mr. Benit - [protected] whose mobile no is a customer care no for jainsons, but it no answered. Again I call the service engineer on 28.10.2009 he attend the phone and he promised to come. On 30.10.2009 morning 9.35 i leave from my house he comes to my home. He asked me now also the water connection is wrong. I tensioned. But the service engineer not about to feel this, and he blamed me i am not proper. I asked him he is a service engineer, he knows everything from machine and the connections, so he only must explain the all about it. but he says it is not his work. he only explain what is the function of the washing machine. I have car service centre and i have experience in customer service from last 12 years. i have the manual for the machine i can use this. but due to electronic item it must be explain the service engineer. So, i asked him i can manage this and say thanks to him, and they leaved.

Before 3 months i purchased one Samsung Refrigerator from Venus electronics,madurai. The service engineer comes to my house on same day and he explained all about easily. I excited his explanations & attention. Seriously i proud of my Samsung refrigerator

At first i decide to purchase the Samsung machine, and i saw your advertisements i decide to purchase your machine. But now i am feared how to manage the machine as longer. Because from the installation many problems. In future for service how can i contact you.

Pl treat the matter most urgent. Our other details are as under:

Cash memo no. [protected] dated 16.10.2009
Washing Machine model No. ABM551

Mr. R. Chandrasekar
[protected]

Whirlpool — New Refrigerator not repaired for 10 days

I am attaching a copy of the complaint below. PLEASE HELP BY REQUESTING WHIRLPOOL TO EXPEDITE.
Sir,
I am a loyal customer of Whirlpool and it is with deep regret that I write to you this evening after suffering for 10 days due to the callous attitude and irresponsible behavior of people employed with your company.
I had a whirlpool refrigerator for 10 years (220 litres) and when I decided to buy a bigger one, the unanimous choice was again WHIRLPOOL. I bought a 310 Litre, ELITE PROFESSIONAL refrigerator from M/s SHAML LAL KRISHAN LAL, Sadar Bazaar, New Delhi on 06 Jun 10. It is less than two months since I bought the refrigerator and it has got spoilt and not working.
I figured that the panel on the exterior for controlling temperature was not working on 24 Jul (Saturday) and lodged a complaint with your 8 AM to 8 PM call centre ([protected]) immediately. True to the name of Whirlpool, a Service Engr came on 25 Jul (Sunday) to check the fridge. He said that the PCB outside needed to be changed and that he would come the next day. He came again next day, 26 Jul (Monday) and when he plugged the PCB, there was a loud noise as if something has burst in the fridge. He had actually mismatched the item with the black piece behind the fridge and thus the noise (He hadn’t checked the pieces for matching before plugging in). He had spoilt the part behind the fridge also (whatever the part was). He just said that the PCB needed to be changed again and would come back later. HE NEVER CAME BACK. We kept calling the Service centre but were told that the spare part was not available and would take 4 days to come from Pondicherry. We waited and waited. We even requested that we needed the fridge urgently since all items removed from the fridge had already got spoilt or were getting spoilt. We must have made at least 50 calls from our mobiles[protected] and[protected] during this period (26-29 Jul) to the Service centre and also[protected], the Service centre and spoken to Mr Devi Singh and Ms Charu, who promised that the spare part would reach by 29 Jul and the fridge would be repaired by 30 Jul.
Engineer did not come on (29 Jul) Friday since the spare part reached only in the evening (as told to us) and promised to come the next day. Mr Mandip[protected] came on Saturday after noon and when he fixed the PCB again, this one also got spoilt. He said that the Black box on the rear needed to be changed and promised to come back on Sunday to repair the fridge. When called on Sunday, he said that it was raining and he cannot come. We waited till today (Monday, 02 Jul) for him to come and he still has not come. When I spoke to him, he said that the spare part is not available and it would take at least another 4 days for the spare part to reach. I again spoke to the Service centre and requested them to help me in the evening today (02 Aug).
Dear Sir, We as a family have been HARASSED BY THE ATTITUDE OF WHIRLPOOL STAFF, ENGINEERS AND NON AVAILABILITY OF SPARE PARTS. Why should I be without a refrigerator after spending Rs.20,000 to buy one, due to poor quality items / spare parts? I even requested that if it is going to take long, then the fridge may be replaced. Nobody cared. I did not expect this sort of a response from a company like yours. I chose whirlpool over Samsung and LG due to my belief in your Service and quality. But am greatly disappointed.
PLEASE DO THE NEEDFUL TO EITHER REPAIR IT BY TOMORROW OR REPLACE THE FRIDGE. I ALSO REQUEST THAT ALL THOSE PEOPLE WHO WERE RESPONSIBLE FOR POOR QUALITY MONITORING OR POOR RESPONSE RESULTING IN YOUR POSSIBLY LOOSING GOOD CUSTOMERS BE MADE TO EXPLAIN.
You may like to check all my details from your records of Call Centre (Help line) and Ms Charu / Mr Devi Singh / Mr Mandip.
My address and contact details are as follows:-
Commander S Supradeepan
E-403, Pragati Vihar Hostel,
Near Jawaharlal Nehru Stadium,
Lodhi Road, New Delhi
96507 83311/[protected]
I hope you will contact me at the earliest , Regards
Cdr S Supradeepan

whirlpool/refrigerator — Not working

I purchased one Whirlpool refrigerator on Feb 2010 from Vijay Sales Pune. The same was delivered on 15th. In spite of my repeated request to the call no company representative has visited my house for demo of the machine. Each time I am being assured that the representative will go today positively, but each time they failed. Now the machine has stared given problem and all the stuffs in the fridge are getting spoiled thrice I have called the customer care and the person come and goes but the issue is not closed but the complaint is closed.
Instead of concentrating on stars to promote the product, they can try to improve the working condition of the machine too. Even after repeatedly calling them no one has still responded even after a week. So i advice peeple to never use whirlpool products only because their service is below standard.
If my issue is not solved then my next action would be media and web publishment of this issue and fraud.
As I have purchased two machines of same kind.

The customer care representatives in Bangalore are a bunch of pathological liars. When my 3 yr old refrigerator broke, I called up the customer care service. I was told that someone will contact me within next couple of hours. No such luck.

When I called again to ask what was going on, I got an SMS about the engineer and his contact number. The mobile for this number was not available for whole day. So I called the customer care center again. I was told the name of a different engineer and was given the same non-working mobile number!

After confronting the person on the phone about this, he admitted that this was not the number of the new engineer assigned, and told me that they did not have his number in the system and the engineer would call me.

I asked this person if I could talk to his superior. He said he would forward me and put me on hold. After waiting on hold for a while, I disconnected and called up the main customer service number. Same guy, when I asked him if in fact his superior was really there told me that sorry for the inconvenience, but I would receive a call from the engineer in couple of days.

After that one SMS saying they are closing my call and if "you were happy with our services pls tell others if not tell us at " you guessed it, same customer care service number in Bangalore. My complaint is still unresolved.

What a bunch of losers.

Whirlpool — refrigerator not working

regrifrator not working ,i need it to be workable in this summer season ,i have tried lot many time company tollfree number ,but not woakable ,im fully harrass

Whirlpool — Refrigerator not properly working

We purchased the Proton Double door refrigerator from Next Retail Shop, Faridabad, on 26.5.2010. There was problem with door opening andclosing at the time of pyrchased. On many complaints , there team of Engineers visited and rectified the problem. After one year again the same problem has occured - opening and closing of door, execive chilling in chilling compartment- ice flakes, dripping of water from the refrigerator through out day, pouring of water vapours in chilling tray in 2nd compartment, fruits and vegetables in vegetable compartment are frozen, making vegetables spoiled.
I made a complaint in whirlpool on 21.7.2011 vide complaint number HR-[protected], their representative came and could not understand the problem, charged his visiting charges of Rs. 395.00 vide cash receipt no. 3102. My wife wrote the on cash receipt as - Problem of leakage of water is still there, I am not satisfied with the service. Then we received the call from Mr.Anurag regarding our complaint. But nobody came.Again I booked complaint on 27.7.11 vide their number HR - [protected], again reminded on 1.8.11. But nobody turned to attend the complaint.

Sir/Madam,

We purchase a Whirlpool Refrigerator from Sales India before 1.5 years. It's warranty period is given to us 5 years at the time of purchase it. But from 7 days the refrigerator is not working properly. Suddenly we give a complain to Sales India they send a repairer at our home but he has no knowledge about that refrigerator and he was returned. We are send daily one complain to the company but no expert is come to our home to repair our refrigerator. So, please do needful in this matter. In the Holy month of RAMZAN it is very useful for us and this position it is not working properly. Our residence address is :
Mr. Munshi Raisuddin Badruddin
1, First Floor, Gazali Apartment - 1, Nr. Nelson High School, Bahai Centre, Shahpur,
Ahmedabad - 380 001. Mob. No. :[protected] E-mail : [protected]@yahoo.com

The refrigerator is not running well since the day of purchase.after every 2 months some mechanic has to repair it for some or other reason.The body of refrigerator is also deteriorating.

SIR, IHAD PURCHASED MODEL 11799DLX5S FRIDGE 410LT FROM M/S ARSEE ELECTRONICS, PANVEL ON 6/10/2009.
SINCE LAST 10 DAYS MY FRIDGE IS NOT WORKING, COMPLAINT HAS BEEN LODGED, TECHNICIAN CAME BUT COULD NOT UNDERSTAND THE PROBLEM. I AM COMPLAINING TO DEALER FOR THE SAME, HIS RESPONSE IS ALSO NOT SATISFACTORY,
KINDLY DO THE NEEDFUL.
N A SIDDIQUI

very-2 poor service . we cant believe

Split Ac

Sir,I m very fed up from SAHARANPUR service centre..they don't have manners to talk with customers....

Same as here, I also bought same 1
Executive explain me there is door alarm, i manual its also written but in reality its not there
yet not leakage problem, may be I just bought it before a week ago.

Lets c, I have to reconsider whirlpool next time

I dont think anyone cares at Whirlpool. Spent 3 hrs trying to reach the Corporate Office to brief them of a complaint that has not been resolved as yet. The phone is picked upo by vague people who do not have a clue about what you speaking and disconnect the phone.

That is service from Whirlpool!

Whirlpool Washing Machine — worst after sale service

I put one complain regarding problem in my washing machine dryer on 5th Aug (complain no. GB[protected] and after that i am calling on daily basis for the service engineer visit, but inspite of assurane of costumer executive i have not received any responce of my complain aven after 10-12 calls, and i spent more than 200 of rupees on just the phone calls but even after that i didn, t got any responce.
This is the worst responce i have ever receiced so far from any of the product service, I am very keen to share my feeling about the wirlpool products with everyone so that anybody should think twice before opting any of the wirlpool products.

Sir We purchaised a wirlpool fully automatic washing machine with 6th sense on 2005. can it get insurencse help for 2year.hw much cost for it

whirlpool home — fed up of replacements

Dear Sir,
i purchased my refrigerator model : M mind 30 DLX titanium 4S on16 oct 2009. It came home with a physical damage. Which was replaced by company with in month i.e on 10 nov 09. it worked fine for another 4 months. Then the whole refrigerator started over cooling. All refrigertor section converted in deep freeze section there was all ice in frige. we file a complaint. The service engineer replces the thermostat fro 7 times. and it did'nt work. finally they decided to replace it. but we paid them extra 2000 and decided to have some upper model and we got the model MM 30 ZX Duet Grey 5S. on 31 july,10.
but now after 2 months. The compressor failed. And now we filed a complaint. Now the technician is telling ur to purchase a scoop worth rs 1750.
The company do not tell in advance on purchase of time about the scoop. later on service engineers say it to purchase it. So we are fed up of replacements and repairs. In all this we have spoiled our money so many times . as our vegetable milk n other things in fridge spoil every time
we really made a mistake of choosing whirlpool. I would request my all frnds not to go for whirlpool
regards
anshu

I have experienced service complaints both with my fridge and washing machine of whirlpool make.

I fully agree that whirlpool have the dirty policy of closing complaints by a sms over cell phone with out attending the problem.

Their authorised service technicians will promptly come with big bag full of carbage (reconditioned old parts) and manipulate something and get away. They are too good in enticing customers with annual maintenance contract for a fixed amount. Never agree to this. Your brand new machine will get an old reconditioned part as replacement.

I feel they select contract service agents on lowest cost basis.

Till now I had service persons from Techno Services, Global, JIS Engineer. All are horrible with no experience. They know only to loot poor customers.

I have a close friend of mine, a US citizen who told never attempt US home appliances brands. I feel his judgement is 100% correct.

it is unfortunate that the service of whirpool is very very bad. for last two months i was reporting regarding the complaint of my washing machine but still nothing is coming out.i am really fed up with your service in ernakulam

Hello,
I purchased Whirlpool Products 2 years back thinking best in the industry. These products turned to be night mare when i asked for support. Product and Support quality both are pathetic. I logged call last year on 28th of June for my AC which is covered till 2011 in MA. I had to run post to pillar to get that call attended. Similar issue with my Refrigerator also. I logged a call for issue in my refrigerator door. I was asked it will remain like that only we need not to worry.
About 15 days back I logged a call for wet service for my AC. It was attended after 4 days. Yesterday I logged again call for my AC as it is not working. I reminded call center executive the service quality and level and wanted him to share escalation matrix for support. I was assured of getting a call back within 2 hrs. No one bothered to call back. Today morning i,e 20th of June I called again call center and wanted to know the status. Same story was repeated as they don't have escalation matrix and they don't know where to escalate. I tried my best called several times to call center to get the support but all in vain.
I request all not to buy Whirlpool Products. It is better to buy Junk rather than buying Whirlpool Products.

Thanks
Arun Koul
[protected]
Latest SR No# logged with Whirlpool DL[protected]

I have been facing the same kind of pathetic and irresponsible attitude from Whirlpool in spite of even having purchsed an extended warranty

---
Nimit Bavishi
[protected]

I share the same view on Whirpool after sale services, I have also purchased 1.5 tonnes split AC of whirpool and the AC started giving me problem in just 1 month and even after reminding the service centre for last 10 days still no one has showed up .This is the most pathetic service i have ever seen of an MNC .

Chandra Bhushan SIngh Pundir
D 65 Nehru Colony Dharampur
Dehradun
mob :[protected]

TO
THE CUSTOMER CARE DEPT
WHIRLPOOL INDIA PVT LTD

REG: & NEGLIGENT SERVICE

i buy whirlpool refrigerator on 25 nov 2009
s.no [protected]
model no 11334dx
capacity 310 ltrs
bill no 2287
i pay appox. 22000rs for this model and after few days it stop cooling... then i logged a complained with the authorized dealer from whom i buy this refregrator .. but ur executive coming after 5 days and he told us that compressor is dead and will not work further and i have to replace it.. we said ok do it.. but let us sure that after replacement it works fine... then he replaced the compressor after 2 days... and report with whirlpool that everything is fine.. but after replacing the compressor.. refregrator staing making noise which is shocking for me and then i report the dealer again but till now its months past away no one come to see that problem .. now a new problem occur it stop cooling.. i contact the dealer again a week ago.. but still no one come to see my refregrator which is harasing us...

thanks alot..

here is the information o[censored]r dealer

indian electronics and gift center
near sunny saint public high school
satnampura
phagwara-144401
punjab
tel no:[protected]
mob no:-[protected]