[Resolved]  White Tiger Drycleaners — Damaged Items

Address:

South Delhi, Delhi

Dear All / concerned,

I am a resident of Vasant Kunj since the begining. We have never in our life faced this kind of service from any dry cleaner which we have faced this time with the Brand like White Tiger Dry-cleaners, Vasant Kunj.

When you have clothes or other items dry cleaned, the dry cleaning must be:-

• carried out with reasonable care and skill. This means that the articles should be cleaned properly and not damaged; and
• finished in a reasonable time, unless a specific time has been agreed. This would normally mean within a few days, unless the delay was due to circumstances outside the dry cleaner's control; and
• provided at a reasonable cost, unless a definite price has been agreed.


Following was observed by Ajay, Dharmender (staff of WhiteT., Vasant Kunj) & my family after the Dry-cleaning :-

* We had given the clothes to White Tiger, Vasant Kunj Outlet for the Dry-cleaning of winter clothes but none of the clothes are perfectly dry-cleaned. Either they have been Faded, or they have been Stained, items have Threads Pulled, items are Washed & Spoilt, clothes still have Dirt Stains, clothes have Become Weak, items are Poorly cleaned. White Tiger, Vasant Kunj has damaged the items given for Dry-cleaning.

* We had given the clothes on 2nd April 2010 & expected & promised delivery date was on 6th April 2010, but it was delivered on 10th April 2010.

Clothes which were White in color have turned to dust brown color. The Brand Name " White Tiger" itself has not justified its Name on white clothes.

Moreover, i am attaching the document signed by the staff of White Tiger, Vasant Kunj ( Mr. Ajay & Mr. Dhermender) stating the state of clothes after drycleaning, who had observed the deterioration in the clothes after getting the drycleaning done on each cloth.

I am also attaching for you to see the pics of few clothes which were taken before & after the dry-cleaning from White Tiger Vasant Kunj. (this we generally keep for most of the clothes before packing them for the next season)

Would like to bring to your notice & would like to complaint against the Manager ( Mr. Manish ) who is heading the branch, that he has never picked his cell phone from day one. This is very disgusting attitude of the employees & system.

I need the refund for the damages & spoiling of the clothes.

I have not got any help from Parul Mendiratta ( Manager- Brand and Customer Care) [parul.[protected]@whitetigernet.com] & Rajeev Sekhri (Vice-President)[rajeev.[protected]@whitetigernet.com] who is runnung the show in the name of Dhrov India Ltd.

They have not even sent the Quality Manager to check the clothes as they don't have Quality or Audit Manager with Visiting Card.

Following is the mail which i have shared till date and not getting any response:
=========================================================
Dear Rajeev,
Kindly intervene & inform Parul to revert.

Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]


From: vk nd <[protected]@yahoo.com>
To: parul.[protected]@whitetigernet.com
Cc: rajeev.[protected]@whitetigernet.com
Sent: Fri, April 30, 2010 3:53:53 PM
Subject: Fw :***Re: Urgent - A. Malhotra - - - White Tiger


Awaiting Mail.... I'm mailing from my cellphone.

Rgds
A. Malhotra


----- Forwarded Message ----
From: vk nd <[protected]@yahoo.com>
To: parul.[protected]@whitetigernet.com
Cc: rajeev.[protected]@whitetigernet.com
Sent: Fri, April 30, 2010 1:42:02 PM
Subject: Re: ***Re: Urgent - A. Malhotra - - - White Tiger


Dear Parul,

Pls don't call me time & again even after my smsing you that i am busy.
Mail me across what you had shared & discussed with me yesterday.


Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]
From: Parul <parul.[protected]@whitetigernet.com>
To: vk nd <[protected]@yahoo.com>
Cc: rajeev.[protected]@whitetigernet.com
Sent: Thu, April 29, 2010 4:08:27 PM
Subject: Re: ***Re: Urgent - A. Malhotra - - - White Tiger


Dear Mr Malhotra

Greetings from White Tiger

As Desired , this was to confirm that myself ( Manager- Brand and Customer Care), Mr Maneesh Gupta ( Manager - Operations ) and a person from the Quality Assurance would be visiting you at you residence tomorrow to look into the status of the garments.

I would hereby request you to kindly confirm if 11am is comfortable time to you as we would be commuting from Noida which is our Head Office.

Looking forward to the confirmation from your end.

Thanks and Regards
Parul Mendiratta
Manager-Brand and Customer Care
Dhrovv India Limited
A - 1 to 4, Sector 83, Phase - II
Noida

----- Original Message -----
From: vk nd
To: parul.[protected]@whitetigernet.com
Cc: rajeev.[protected]@whitetigernet.com
Sent: Thursday, April 29, 2010 2:18 PM
Subject: ***Re: Urgent - A. Malhotra - - - White Tiger

Dear Parul,

Refer our telocon at 12:45pm wherein you informed that you will be confirming in 10 minutes on mail for the Quality team's visit tommorrow.

Haven't got any revert from your side even after 1.5 hrs. Kindly confirm me on mail asap, as accordingly i have to schedule my day for tommorrow.


Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]



----- Forwarded Message ----
From: vk nd <[protected]@yahoo.com>
To: parul.[protected]@whitetigernet.com
Cc: rajeev.[protected]@whitetigernet.com
Sent: Thu, April 29, 2010 12:26:49 PM
Subject: ***Re: Urgent - A. Malhotra - - - White Tiger

Dear Parul,

When you did not call on Tuesday for the morning appointment of Wednesday & had called on Wednesday 10:30am saying that you had forgotten to give a call, as you were busy in some training of staff, I had adjusted my schedule for today (Thursday) but that too of no use as you had not heard me properly over the telecon.

In-spite of my telling you, to send the Manager from Quality with Visiting Card, ID Proof & Claim Form, you had sent Asstt. Mngr. - Trainee, without Visiting Card, & Claim Form, which i had specified over the telecon.

He was only carrying his ID Proof. How do i know whether he is from Quality OR from some other department. When you have been specifically informed by me that the person should carry the Visiting Card, ID Proof & Claim Form, why didn't you inform him. He said he was not informed about the same.

When you yourself specified in your mail that the "quality" "team" would be coming, you had sent only one person that too a Trainee. Is one person a team in your sense?

I have sent him back without letting him check the garments as he was not carrying what was informed to you & also because he was a "Trainee".

Now without delay, i want you to send the Quality Manager with all the 3 things - Visiting Card, ID Proof & Claim Form tomorrow(Friday, April 30th) at 10:00 AM.


Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]

From: Parul <parul.[protected]@whitetigernet.com>
To: vk nd <[protected]@yahoo.com>
Cc: rajeev.[protected]@whitetigernet.com; Maneesh <maneesh.[protected]@whitetigernet.com>
Sent: Mon, April 26, 2010 4:28:57 PM
Subject: Re: ***Re: Urgent - A. Malhotra - - - White Tiger


Dear Mr Malhotra

Further to our discussions , the garments would be sent to your residence by evening and the quality team would visit you to your convenient time on wednesday. Would confirm with the timing tomorrow with you.

Thanks and Regards
Parul
----- Original Message -----
From: vk nd
To: rajeev.[protected]@whitetigernet.com ; parul.[protected]@whitetigernet.com
Sent: Monday, April 26, 2010 12:45 PM
Subject: ***Re: Urgent - A. Malhotra - - - White Tiger

Dear Rajeev,

I hope you have been reading and understanding the case through my mails since 16th April 2010.
Pls intervene & get it resolved by taking necessary action.


Dear Parul,

Its been a week that i have not got any revert from your side, & have not received the clothes which i had sent to you for verification on 17th April 2010.

I hope you understand the sanctity of confirmation which you had given on 20th April that you will be arranging for the quality team & doing the same. Does it take 10 days for 4 clothes to reach back. What further are you doing to the clothes. Are they hatching Eggs or something.

Moreover, what are you doing about the refund.

I did not expect this kind of Mis-Management. Do you need me to approach the Media & Consumer Cell for the all the gestures which White Tiger has shown.

I need the refund for the damages & spoiling of the clothes.

Looking forward for your co-operation.

Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]

From: Parul <parul.[protected]@whitetigernet.com>
To: vk nd <[protected]@yahoo.com>
Cc: rajeev.[protected]@whitetigernet.com; Maneesh <maneesh.[protected]@whitetigernet.com>
Sent: Tue, April 20, 2010 2:59:28 PM
Subject: Re: Urgent - A. Malhotra


Dear Mr Malhotra

Further to my telecon with you, i am arranging for the quality team to visit you as per your convenience.
Your co-operation for the same is highly solicited.

Thanks and Regards

Parul Mendiratta
Manager-Brand and Customer
Dhrovv India Limited
A - 1 to 4, Sector 83, Phase - II
Noida
+91- [protected]

----- Original Message -----
From: vk nd
To: rajeev.[protected]@whitetigernet.com ; parul.[protected]@whitetigernet.com
Sent: Tuesday, April 20, 2010 11:33 AM
Subject: Re: Urgent - A. Malhotra

Dear Parul,

I am not at all happy with the kind of justification which you are giving.

I have not seen the garments but you are telling me that there is a slight difference still after reprocessing. Why should i compromise on the slightest difference. Do you compromise on Quality.

Moreover, in-spite of my informing you before hand that the Garments need not be reprocessed without my consent, but you did so and now justifying that there is a slight difference in the color. I knew you would justify by your statements, thats why i did not give consent for reprocessing the same.

I don't want any justification for even a minutest difference. I had given the Garments to White Tiger for Dry-cleaning & not for giving justification for the garments & not getting processed up to the mark.

I am not here to take any crap with regards to clothes. Difference in the Color, Look, Feel, Texture, Bounce & Appeal in the cloth might not make a big difference to you but it does make a difference to me.

I need the refund for the damages & spoiling of the clothes which i am asking since beginning for which you are trying to justify.

Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]

From: vk nd <[protected]@yahoo.com>
To: rajeev.[protected]@whitetigernet.com; parul.[protected]@whitetigernet.com
Sent: Fri, April 16, 2010 7:04:36 PM
Subject: Fw: Urgent - A. Malhotra

Dear Parul,

Thanks for the response.

As confirmed over the phone will be sending across 2-3 clothes for your verification tomorrow.

Looking forward for a special attention & refund for the damaged clothes, which has caused a lot of inconvenience to us.

Thanks & Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]

Looking forward for your co-operation.


Regards
A. Malhotra
B-XI-8215, Vasant Kunj
New Delhi - 110 070
[protected]