[Resolved]  Wipro / laptop — Bad Customer Service

I bought a Laptop from WIPRO in Feb, 09 and is got complaint in that in April. I called up many time but did not get the response which is positive. First call i made on April 20, 09 and till now my Laptop is repaired yet. They are sending a guy named Deepak who dont have the Hardware knowledge for the replacement of Motherboard and he damaged the the TFT Screen and than afre a very long time they sent the TFT Screen after calling many times but again there is some problem yet and ther are not responding.

Mr. Vijay Chandraker id looking this case but not responding at all and after complaining about that guy (Deepak) he again send the same guy for the repair.

My laptom is completely damaged and now i want the replacement as it was opened many times even the body of the Laptop is completely damaged.

So kidly do the needful my work is completely stop due to this.

Call Number [protected]
SO Number[protected]
Machine Number BIA00400035
Customer Name RELIANCE DIGITAL RETAIL LTD
Call Date 20/04/2009 01:27:35 PM
To Be Attn Date 20/04/2009 01:27:35 PM
Problem Description Model # 7B1631, laptop is not powering on
Solution remove the battery, but same problem, CDE
Response Time SLA 4.00 hrs.
Resolution Time SLA 8.00 hrs.
Contact Person PANKAJ KUMAR
Telephone No.[protected]
Mobile No. [protected]
FAX No.
Contact Address. 27D, Pocket B1, mayur vihar Phase 3, delhin 96,
Call Source CUSTOMER
Call Type CORRECTIVE MAINTENANCE
Region NORTH1
< tr> Location DELHI
Call Status PENDING FOR ENG ALLOCATION





Regards,
Simple Connect Team.
Toll Free:[protected] /[protected].