| Address: | Jaipur, Rajasthan |
Original problem
Dear woodland team
I purchased a woodland belt BT257 from AERO CLUB Woodland Store,
Shop no 6, ground floor,
Triton mall,
Kalwar Road,
Jhotwara Circle,
Jaipur (302012)
The person who sold belt promised 3 months replacement guarantee on all type of defects and damages including leather cut.
Only within 1 month of purchase and with occasional use the leather of the belt cracked.
I immediately reported the problem to shopkeeper (on 8/7/2012 with belt and original bill) who promised me to get it replaced in 10 days time.
Now after 10 days he called me and tell that it's a case of wear and tear and can't be replaced or repaired.
This impose a serious question on your product quality and company goodwill.
A belt is supposed to be used and not to be put down as show-piece so if its getting damaged in a month, that too with occasional use how come it is out of guarantee or what else is the guarantee on belt if wear and tear on use in 1 month is excluded from the same.
Well I'm in miffed mood but being loyal to company I want to know your reply before taking the case to consumer court
I'm a regular customer of woodland and await a sensible reply from you guys
Foolish reply
Dear Customer,
We really apologies for this inconvenience caused you. We will request you to submit your product at any woodland store with the copy of your bill & reference of this mail. Decision of repair/replacement will be taken by expert after looking the condition of the product. It will take minimum 10 days for the assessment.
Back answer
Did you guys actually go through the mail or you have only one automated answer of sorry for inconvinence
I did mention in my post that I have already given article along with original bill to woodland store
The point is that your expert replied that their is guarantee on leather cut but the wear and tear is due to usage
Great reply. I mean a belt is meant to be used or do you give guarantee on putting belt in showcase
My belt leather cracked in 1 month with occasional use then what the hell is guarantee for.
Look I,m not going to leave the matter so easily.
Either be accountable for what you sell and what you promise or get ready to face the music.
Store person guarantee me 3 month replacement and 1 year repair and its being only 1 month
This is a big question mark on quality of woodland
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