[Resolved]  Woodland — defective buttons on back strip

Address:

Lucknow, Uttar Pradesh

Dear Woodland Team,

I purchased a pair of woodland sandals(GD 1033111, TIN Number - [protected]S, LST/CST number.: [protected]C, SMC.: R0365, Bill number - 688) from AERO CLUB, WEST END MALL, VIBHUTI KHAND, GOMTI NAGAR, LUCKNOW, INDIA on 10.6.2012.

The buttons on the back side strip keep on coming off every 100 metres(adventurous??)
I am facing this problem since the very first day. I had sent an email about this to Woodland customer care on and on the basis of a reply from your end, I gave my sandals to AERO CLUB to rectify the problem on 23rd June 2012 (repair slip number - 30). During receiving them back on 6th July 2012 evening, I was assured by the AERO CLUB personnel that the problem has duly been rectified and that it will not occur again. Today, ie. on the 6th of July, 2012 – the day I have received them back, i am forced to write this letter out of frustration. Nothing has changed in these sandals. The back strip buttons keep on coming out every 100 metres and the only use they are being put to is simple walking. I shall be demanding too much if I expect to run with these sandals on. I had never expected this from a brand like woodland. Had this been some other third rung brand, I would have cursed myself instead.

Instead of delegating it to the franchisees, I would now request Woodland to intervene. If this is a case of product problem, Woodland must have experienced it with other customers also across India.

Kindly provide some permanent solution immediately instead of recalling the product again and again.

Regards,
Ashish Prasad
Territory Service Manager
Regional Office, Lucknow(North-3)


From: Customercare [mailto:[protected]@woodlandworldwide.com]
Sent: Saturday, June 16, 2012 12:31 PM
To: RON3/Prasad Ashish, L-E0(SNZ)
Subject: Re: defective button in my woodland sandals

Dear Customer,

Thanks for your mail.We really apologies for this inconvenience caused you. We will request you to submit your product at any woodland store with the copy of your bill & reference of this mail. Decision of repair will be taken by expert after looking the condition of the product.It will take minimum 10 days for the assessment.






Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Ashish.[protected]@maruti.co.in
Date:[protected]:09:25
To: [protected]@woodlandworldwide.com
Subject: defective button in my woodland sandals

I had purchased a pair of woodland sandals on 10.06.2012 from the store at the ground floor in Wave Mall, Gomti Nagar, Lucknow. Since the very first day, the back strap of my sandals are coming out due to loose buttons. I am not facing any such problem with my woodland shoes. Kindly look into the matter as soon as possible.

Regards,
Ashish Prasad
[protected]
Territory Service Manager
Regional Office, Lucknow(North-3)


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