Hi,
I`ve been a loyal customer with Woodland for more than a 15 years now and I'm really disappointed to be writing this mail to you. I hope you take this complaint seriously. I have been purchasing woodland apparels & footwear from all over Bangalore, India and have recommended numerous number of friends & relatives to try out your product. I had purchased a sandal close to 2 years back, as usual like any woodland product, this footwear has lasted long enough.Lately the buckle around my ankle has loosened up & I've escaped a few close vital falls because of that. I got back to a few Woodland stores in Bangalore seeking their help in repairing this issue for me, for which a few branches have agreed to take my sandals, send it to the main production office in Bangalore & get it repaired & back to me in a week to 10 days time.
This evening I entered the RT Nagar branch (since the store was closer to my residence) & the store manager there was not receptive to my complaints at all. Firstly he made me wait for more than 20 minutes despite not having any customers in the store. Secondly, he straight away denied to send my sandal for repair & gave me reasons saying it is very far away (in fact the Bangalore head office is not more than 7-8kms away from that store) and started rejecting my complaint and gave me nonsense answers as to how leather cannot expand & other theories. When I started questioning as to why other branches are ready to accept my complaint & get my sandal repaired, why is this branch not accepting it. He got very unfriendly with me and literally CHASED ME OUT OF THE SHOWROOM. I request you to please look into this unruly behavior.
I`m for sure am never stepping into another Woodland showroom again & never will recommend anyone to purchase its product. Was this information helpful? | 
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