[Resolved]  Woodland — faulty product

Address:

Mumbai City, Maharashtra

Dear Sir/Mam,

Hello and good day. I introduce myself as a customer of the products of your organization. I had purchased a pair of footwear from your Colaba branch on September 10, 2011 (Bill No.: 4524) at 25% discount. I was given a guarantee card for a minimum time of 90 days from the date of purchase.

However the footwear had completely worn off within 45 days. The pasting had opened and leather had started peeling. I took this footwear at the Thane branch on October 24, 2011 and enquired if they could address the issue. They kindly agreed to follow up and did the needful. I went to collect my footwear yesterday evening. I was asked to take a replacement to which I agreed. I picked up the same pattern as the earlier one since that was the only one which I had liked and there was either way not much choice.

However, the personnel at the shop asked me to pay Rs. 300/- saying that this is extra cost of the footwear over what I had paid. I tried reasoning with them to either return the money or give me an identical footwear in exchange of the faulty one that I had been sold. They did not agree to this request on the grounds that it is against their rules.

I now seek your intervention with the following queries: I purchased the footwear for a certain price which I thought was reasonable after the discount. Why am I being penalised for a faulty product for no fault of mine? If the cost at the time of purchase would have been the current price, I may not have opted for it. This is like taking customers for a ride!

Yours is a reputed organization and I do not expect this kind of behaviour and attitude from your staff. Please intervene in this matter at the earliest convenience and do the needful.

I look forward to hearing from you.

Thanking you and with sincere regards,

Rekha S. Singhal

Rekha S. Singhal
Professor of Food Technology
Editor, Journal of Food Science and Technology
Institute of Chemical Technology
N. P. Marg, Matunga
Mumbai - 400 019