[Resolved]  Woodland / Shoes — BAD QUALITY SOLE PASTING

Address:

Thane, Maharashtra

I have purchased a pair of shoes from woodland outlet M/s. ARROW CLUB , Shop no. 15.& 16 Gr. Floor, Plot No. 69, Sector 15 , C.B.D.Belapur, Navi Mumbai phone no.[protected] against Bill No.: 173 dated 1-Sept-2011 , Article No. 0160106 for Rs. 2395/- I am a regular user of Woodland shoes from the past 5 years. But the pair purchased against the Bill nos 173 has manufacturing defects which are now noticeable.The shoes are now opening up from the front. Shoes are not exposed to any rough & tear . On complaining to the said outlet, they did not agree for replacement but for repairing to pasting & stiching of the sole. But now they claim , that they will just paste the sole and the shop manager was very rude while attending the complaint to the extent that he asked me to leave the shoes & drive my car back home without wearing shoes. I have asked them for total new replacement of the shoes.

The company spending so much of money in daily advertisments instead of training their staff to attend customer complaints & customer satisfaction. All shoes are heavily priced almost 200% to 300% more as compared to other brands who offer a much better after sales service.