[Resolved]  Woodland Shoes — WOODLAND forcing to purchase a defect product

On January 10th I purchased a black formal office shoe from Woodland's Bangalore outlet (100ft road Indiranagar). To my surprise, the sole of the shoe started chipping off in 2 days of wearing it. The shop asked me to deposit the shoe and told me that their Delhi/Gurgaon office will take a decision but they also assured that a likey case of 100% waiver on this product was possible.

As expected, after 10 days they said I pick a new pair of shoes else purchase anything else from the store for that particular amount.

My issue here is: I came to the store with intention of purchasing specific black formal shoes. If their product itself if defective and I dont want that product again and I have no wish to purchase anything else, HOW CAN A COMPANY FORCE ME IN PURCHASING A PRODUCT FROM THEIR SHOP? I have written to them and asked them for a money re-fund, which they refuse. What is my consumer right if the product from the company itself has defaulted. Am I entitled to 100% re-fund?