[Resolved]  Woodland Shoes — Poor Quality & charging 30% of cost in warranty period

Hi,

I n my friend had purchased 2 pair of chappals on 29-Sep-09, of which 1 was given for repair on 10-Oct-09 as the leather and soel was coming out. Woodland got it done but again the leather started coming out the second time. The other chappal totally came out. The representative at the Woodland Store, Thane said that the chappal will be replaced and the other one which had worn out the second time will be repaired. At that point of time we were told since the warranty period is of six months, both will be repaired/replaced at woodland's cost. Now they say, Woodland will bear only 70% of the cost and the rest will have to be beared by us.
When Woodland says warranty period of 6 months, then why the hell do they charge from their customers?????? If this is the case let them not give any sort of warranty to their customers.
Woodland is just a name, the quality of the product is deteriorated.

Is there anybody who can tell me what is to be done in this case.

Regards,
Shilpa