[Resolved]  Woodland Shoes — Defective Shoe, Poor Customer Service

Address:

Hyderabad, Andhra Pradesh

I purchased a Woodland Shoe from Hyderabad, India (Jubilee Hills Road No:36 showroom) in Jan end, 2011. After wearing the shoe on only 3 occasions (within the city - no trekking or rough terrain), I found that a plastic buckle had broken et naand a part of the stitching was coming off.

I deposited the shoe to the showroom on 5th March. I was informed that the shoe can not be replaced, but it will be repaired within 72hrs. I have paid a couple of visits to the showroom since then, but I have not received my shoe back yet. My repair slip No. is 53.

Woodland is known for making sturdy shoes. Based on the reputation, I bought a Woodland shoe for the first time. However, looking at the quality of the shoe and especially the level of customer service, it is needless to say that this will be my last purchase.