[Resolved]  Woodland Shoes — POOR SERVICE & COMMUNICATION

Address:

South 24 Parganas, West Bengal

Dear Sir,



My name is “SOUGATA MITRA” working with “TOSHIBA INDIA” as “MANAGER –SALES”.



I had purchased woodland shoes no: 52777 (khaki), from woodland store M/S: Aero Club, Shop No:-S-123,South City Mall,Kolkata-7000068 approximately 3-4 months ago

But, within a week I found that the stitching of one shoe is getting off…and shoe is not in condition to wear any more….for same I had drawn the attention of the shop owner…and he had promised to made it repaired from woodland factory…as he has gave me the guarantee of one year in any case of damage he will repair it free of cost….



After that I went to some my business trip, and after returning on 17/3/12 I gave it for repairing……now after 50 days….I made call of inquire to him and he has replied me that” my shoes are still not repaired and will still take more(not confirmed)days….

Sir, can you justify this matter? Why my shoes are not repaired & delivered, though Woodland gives the guarantee of one year? Why my shoes are not returnable? Why I have to wait for so many days?

I am the user of Woodland from last 6 years….I had use about 4 pairs of Woodland series….but I had never faced such problem…this time I am at fixt…but not getting proper response. Can you help me in this matter?



With hope of positive reply.



Sougata Mitra