[Resolved]  Woodland — Shoes torn

Address:

Uttar Pradesh

Dear Sir

Following was the mail sent to woodland customercare ([protected]@woodlandworldwide.net) on 25/07/12.


"I had purchased two pair of shoes (details given below) last year from Woodland showrooms in Noida. I had worn them for hardly three months and the leather started tearing near the stitches. I had given them for repair in your store at Great India Place Mall, Noida, on 02/04/12 (Repair slip nos. 03 & 04). After the due time I was informed that the problem is irrepairable and nothing could be done in this case. I have left the shoes with them as such.

1. Article: Serial No. 600, Size-36, Color-Brown shoes
2. Article: Serial No. 600, Size-36, Color-Black shoes"


After sometime I visited the same store and was informed that the company has agreed for 50% redemption on the price of the shoes and the amount mentioned was Rs. 300/-, though the price of shoe was about Rs. 2000/- (each).

I am really shocked by the response of the company as I suppose no leather shoe of Woodland costs that less. The amount agreed is really very disappointing and much beyond the reputation of the company.

I have being using woodland foot wears for more than a decade and never faced such problem before. Now, I am disgusted by such response from your end. I doubt to continue to be a customer of Woodland further if no justified action is taken.