Woodland — UNDUE STRETCHING OF SHOE

Address:

Central Delhi, Delhi

CUSTOMER CARE
WOODLAND
Through:
Aero Club
Woodland Store
Shop No: 26A
Khan Market
NEW DELHI
Sub: Complaint regarding undue stretching of shoe purchased from you.

Sir,

I purchased a pair of shoes from your above outlet on January 21, 2012 (copy of invoice and charge slip is attached).

At the time of purchase the sales assistant had med try several shoes and I selected the one that was just comfortable. There were a spot or two which seemed tight, but the assistant assured me that this would be okay once I had worn the shoe a week or two. And indeed it did -I was happy with the comfortable pair of shoes I had purchased from you.

Unfortunately, the stretching of the shoe continued slowly till it is now at a point that I can effortlessly insert my finger between my foot and the rear of the shoe – with space to spare! I took it to the store from which I made the purchase expecting to find a solution – the obvious one being to insert an ‘insole’.

Regrettably, the attitude of the sales people at the store convinced me that I HAD NO NEED TO ACCEPT A SUB STANDARD PRODUCT – a shoe that stretches to a point of becoming uncomfortably loose.

While I do not wish to detail the interaction, I can only say that your sales people (especially the person in charge) need to appreciate that no customer would intentionally buy a loose shoe and no customer would accept their theory that shoes continue to stretch – as if customers buy the only pair of shoes they own in their lifetime from WOODLANDS.

The intention is not to jeopardise the career of any young man but to suggest that THE COMPNAY needs to counsel its personnel and those associated with it, to interact with customers respecting their knowledge, experience and intelligence.

Please take immediate steps to resolve this problem – and I have said above I AM NOT WILLING TO ACCEPT AN ‘INSOLE’ AS A SOLUTION. I will await your response.

Thanking you,

Yours faithfully,


Lalit Mehra