[Resolved]  Woodland — Woodland Sandals -- Faulty Piece given

Address:

Bangalore, Karnataka

Hello,

Sandals # GS-4011

COMPLAINT FORM(CF) ---- 44
SHOP NAME ---- AERO CLUB, BSK 3rd STAGE, BANGALORE 560085.

I purchased this sandals in the month of March, 2011. Since then, I am having the problem in the back strap, when you walk wearing it, it just flips down. When I asked the Store Manager, I was told that it would get adjusted as I use it for couple of weeks. After almost 1 month, as there was no improvement, I had given the sandals to repair it, they had almost taken a month to return but " NOTHING WAS DONE, IT REMAINED THE SAME".

After using the same for almost 20days, again I gave it for the service - 2nd Service - NOTHING WAS DONE. IT REMAINED THE SAME.

I was told to use the same for one month and it would get adjusted, did the same as per their words. I am really disappointed to tell you that there was no proper service given and in the 3rd service - NO ACTION HAD TAKEN, IT WAS JUST THE SAME AS IT WAS BOUGHT.

As this process almost went for 10 to 11 months, I am being told that it cannot be replaced as it is 10months old. But I need an explanation on the below queries.

* Why was a faulty piece given at the start?
* Why didn't the store manager gave a replacement at the start rather convinced customer to use it with the just service, despite knowing that the service/repair was not done?


Now its almost since 7 months, I have been liaising with the customer care and the store where I bought it, and I have not got the sandals back.

I AM REALLY DISAPPOINTED THE WAY THIS ISSUE IS BEEN HANDLED. I AM BEING A REGULAR CUSTOMER OF WOODLANDS AND NEVER EXPERIENCED THIS BEFORE.

PLEASE LOOK INTO THIS AS A PRIORITY AND DO THE NEEDFUL.