[Resolved]  www.goibibo.com — No Refund for Flight Cancellation

Hi Sir,

I am Vijaya Muthukumar from Chennai. I booked the flight ticket for my parents using your website http://goibibo.ibibo.com/ . My Travel Information as follows
Travel Date: 25.03.2012 8.30PM -SPICEJET SG 291 Chennai to Madurai
PNR: RYEYAL Rs 7846
Due to my parent’s health Issue, I called to customer care on 13.03.2012 and ask the procedure to reschedule for 13.03.2012 . Unfortunately customer care service person rescheduled for 13.03.2012 with Ammendment Charges. But my family Doctor told that flight travel not recommended for my parents within week. So I called to customer care Nearly 12 times to cancel my flights. Now my tickets status show "Refunded" , but until now I did not get any refund. I called to customer care regarding take cancellation charge Rs 3000 and refund Remaining amount Rs 4846 , otherwise take reschedule charge also Rs 3000, then refund at least Rs 1846 .
till now, they are not responding properly from www.goibibo.com Customer Care. I lost Rs 7846 . Kindly do not book ticket using webstite www.goibibo.com. They also maintain two different refund status in their website