www.naaptol.com — Non Receipt of Item

Address:

Ahmedabad, Gujarat

Respected Sir / Madam,
FOLLOWING are details of product I purchased online from www.NAAPTOL.com. Even though I did not receive any product item I ordered for, I received a sms on 19/04/2012 that my order is delivered.I checked the Aramex courier's site and the final destination is shown as Beyond Delivery Area, so the product never reached AHMEDABAD. I immediately booked my complaint with Naaptol ( COMPLAINT NO:[protected] for refund. They assured me that I would get refund after 15 days. After 15 days again I inquired about the status of my complaint, the representative at Naaptol said it will take another 15 days. I again called NAAPTOL on 12/05/2012 about my refund, now the representative said it takes 21 days for refund. It is 06/06/2012 still neither I have received my refund nor any product from NAAPTOL.
It is getting quite frustrating. Indian companies never believe in serving their customers. Please help me.

Order Number. 3757895
Placed on Date: 05 Apr 2012
User Email ID: [protected]@gmail.com
Order Status: Order Delivered

Shipping Address:
Mitesh Patel
HOUSE NO-Q-105, VANDEMATARAM CITY, AREA NAME-GOTA, NEW S.G.ROAD, OPP SHUKAN RESIDENCY ,
POST OFFICE: GOTA
OPP .-GOTA-TALAV RLY CROSSING
AHMEDABAD - 382481 (GUJARAT)
Mob :[protected] Ph :

Product Information:
Product Name: Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch
Quantity: 1
Shippied on: -
Courier Name: AramexCourier AWB No.:[protected]
Payment Information:
Payment Mode: Debit Card / Net Banking (DirecPay)
Total Product Price: Rs.1999.00
Gift Voucher Redemption: -
Shipping Charges: Rs.300.00
COD Charges: -
Total Payble Amount: Rs.2299.00