[Resolved]  www.yatra.com — refund for tickets cancelled

Yatra.com — Refund of the Cancelled ticket

Jay Parkhe Bangaloreans - Do not trust this company as I am struggling to get my refund on Trip no. [protected] for over a month. Escalations do not work. Do not believe the emails. They have the most incompetent customer service staff.
4 hours ago · Like
Yatra.com HI Jay, we are sorry for the inconvenience caused. WE have forwarded your query t the concerned department & we will rectify your problem ASAP.
4 hours ago · Like ·
Jay Parkhe I have escalated the matter and I have received emails from Mr. Abhay Nath. The promised refund has still not been given. Instead of full amount Rs.2k was sent. What is your intent?
4 hours ago · Like
Yatra.com We are looking into the matter Jay & we will rectify it ASAP.
3 hours ago · Like ·
Jay Parkhe Looking since 26th November - aren't you?
3 hours ago · Like
Jay Parkhe Details of my compliants are online now http://www.consumerforums.in/avoiding-refund#
2 hours ago · Like
Yatra.com Jay we can totally understand your point however this is the first time we have received your query on our community. Please give us time as we are checking out your trip details. We will definitely rectify it ASAP
about an hour ago · Like ·
Jay Parkhe Let me help you - here is the last email I received:
Abhay Nath ✆ to me, Amritaa
show details 21 Dec (3 days ago)
Dear Mr Parkhe,

We regret the delay in responding to your email. We needed some time to thoroughly investigate the case prior to responding to you.

We understand that you had sent us a cancellation request for reference number [protected] –

Our Customer Care Team responded to this email on 28th November informing you that we were not holding any confirmed bookings in the above reference number. They sent you the same details again on 29th November.

When you had made your bookings with us on 27th November, you would have received the confirmation from us providing you the booking details and the reference number [protected].

As you had not mentioned the reference number [protected] in any of your correspondence with us till 14th December, we were unable to cancel the booking. As a result your booking for 30th November was a no-show. We have processed the refund on your booking based on the airline rules for no-show transactions, and the credit of Rs 18690 would appear in your account.

We hope the above details help in clarifying your queries on this transaction. Please feel free to contact us in case of any further clarifications / doubts.

Best Regards

Regards

Abhay Nath
Yatra Team
about an hour ago · Like
Jay Parkhe See the above email and let me know why a refund of Rs. 2000 made instead of what was said in the email on 21st. INTENT? MISLEADING? CREDIBILITY? TRUST? COMPETENCE?
about an hour ago · Like
Yatra.com Dear Jay, We had received a cancellation request from you on 27th November. The reference number mentioned by you on the email pertained to an unconfirmed booking, and our Customer Care Team advised you regarding the same. As we did not rec...
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34 minutes ago · Like ·
Jay Parkhe ‎1.You are the first website in the world which shows the reference number of a transaction which did not pass thru from payment gateway - this has led to all the confusion.
2. There is no attempt by your customer service to help the customer by
a. looking for the correct booking in your customer records and helping.
b. Even after sending the email with ticket details and PNR number ( which was given over phone no one bothered to look for the correct Trip ID number and the ticket to be cancelled on 29th November - well in time to avoid the NO SHOW.
3. For your unprofessional and incompetent customer services you expect the customer to suffer huge financial loss - UNACCEPTABLE.
4. Sending misleading email on 21st December about the refund and claiming today that this was processed on 16th as you mention is a blatant LIE as my credit card company is on standby awaiting your refund instructions.

How many more lies would Yatra.com give?

I demand a full refund to be processed within next 24 hours as I have paid to the credit card company in full well in time.
20 minutes ago · Like

Dear Customer,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]

Thanks,
YatraCare

Dear Mr Parkhe,

We have already processed the refund of Rs 18690 on your account and as confirmed by our Customer Care Head, we would be refunding an additional Rs 3000 to your account as a gesture of care. So, despite your booking being a no-show, we would only be charging you the normal cancellation charges for this booking.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care