[Resolved]  www.yatra.com (Yatra Online Pvt Ltd) — Cheating

To,
Appropiate Authority
Consumer Grievance Cell

Dear sir,

I have booked an air ticket for pune to Guwahati online through www.yatra.com of kigfisher red for Rs 8167/- on 12.09.09 for 13.09.09 and same is also paid by my credit card immediately through their IVR system and also debited to my credit card A/c.in the morning at 11.13 am. A hour after I make enquiry to toll free No. of yatra.com for my e-ticket an customer care executive told me that your ticket is not confirmed so your money will be refunded to you within 7 to 8 days and will be credited to your A/c.
in all these sequences i feel very unsecure and in mental pressure and get cheated by yatra online pvt ltd. i.e. www.yatra.com
all my programmes at guwahati get cancelled and i suffer a loss of Rs 1 lac.
can anyone or Consumer forum help me for the same
Kindly explain me procedure to complaint against yatra.com

Thanks

Prasad Joshi