Comments
Dear Sir,
We had already logged in our complaint on [protected]@xerox.com (mail enclosed). Till date Printing Station 5225 at Tata Power, Jamshedpur Divison administration building is out of order. Our AMC is with M/s. Ntech Solution who have refrained from attending the machine in spite of our repeated request for the same. I would also bring to your notice that no representative have ever visited our plant to evaluated the performance of their Service Provider. Since the machine is down and Financial Closing is in place we are facing a lot of problem.
It may also be noted that we had already raised an ARC for FY 14 on the authorised Serivce Provider by Xerox. Now, we understand that a new Service Provider has been nominated but since a contract is in place for FY 14 we need to cancel the existing contract and raise a fresh contract for FY 14 on the new party.
The machine is out of order since 1st week of March.
Regards,
B RAJESH KUMAR
THE TATA POWER COMPANY LTD.
JAMSHEDPUR
[protected]
We had already logged in our complaint on [protected]@xerox.com (mail enclosed). Till date Printing Station 5225 at Tata Power, Jamshedpur Divison administration building is out of order. Our AMC is with M/s. Ntech Solution who have refrained from attending the machine in spite of our repeated request for the same. I would also bring to your notice that no representative have ever visited our plant to evaluated the performance of their Service Provider. Since the machine is down and Financial Closing is in place we are facing a lot of problem.
It may also be noted that we had already raised an ARC for FY 14 on the authorised Serivce Provider by Xerox. Now, we understand that a new Service Provider has been nominated but since a contract is in place for FY 14 we need to cancel the existing contract and raise a fresh contract for FY 14 on the new party.
The machine is out of order since 1st week of March.
Regards,
B RAJESH KUMAR
THE TATA POWER COMPANY LTD.
JAMSHEDPUR
[protected]
Xerox — 3 month no response for complaints
Sir,I Had filed a complaint 4 months back complaint no 110367 for my zerox printer not working model Phaser 3117 for which after repeated reminders also no one has visited till date. The printer was bought after calling xerox and them giving their channel partner name Sai Shryay systems Lajpatnagar Delhi. It was told to the channel partner also repeatedly however xerox has not reaponded till date.
The xerox is just not worried about its clients once the substandard product has been sold which has given only 100 prints in a promised 1000 print cartridge and after refilling from the channel partner the partner said the problem is from zerox side they need to see it. It is a shear wastage of maney to invest in zerox.
Sandeep Sharma