Yamaha Motor India Complaints & Reviews

I had bought yamaha R15, 6 months back. The company is offering a poor service. just in 5000kms, they said "rear discs are worn out, and need to be replaced". The radiator part is just vibrating and making noise. Already the rear tyres were air leaking when i bought them, later the replaced tyres were also so poor. After every service the bike was not smooth at all, i doubt whether really they're replacing Oil, coolant and necessary service or Just a MERE WATER WASH. IF this is the case, i need to replace disc brakes, radiators, rear tyres, etc etc for every 6months. I'm really Unsatisfied. Within 6 months these many problems.They are charging more than RS.1, 00, 000 for the bike, but is it really worth with these many problems. The company has responsibility to provide good service to the customers. THEY MUST PROVIDE GOOD VALUE FOR THE BIKE IF THEY COST IT MORE THAN 1, 00, 000. I really wish to get good response from company side.

from,
T.A. Aiyappa
L.I.C OF INDIA
Sakleshpur (Branch)
Hassan (dist)
Karnataka state.
PH: [protected].
[protected]@yahoo.com

respected officer,
As i am very disappointed with your service given by your dealer, i m giving this complaint. I purchased a brand new FZ-16 from your MADIKERI DEALER (RAJARAJESHWARI MOTORS) which is in karnataka on 21 feb of this year. Two months have been passed but i haven't recieved my RC book, bike number and not even a temparary registration. I am very sad because he is not responding in proper way and not picking my call.He has given only a insurence copy and in that my bike chasies number is printed wrongly.If m not getting any response from u till tommoro, i am going to register FIR against yamaha. even i am going to consumer court.so my humble request is give me justice, i am very disapointed with your service. Looking forward for your response.
Thanking you,
T.A. Aiyappa
Place: Madikeri (Karnataka)
Date : 20/april/2009

I have purchased Yamaha FZ from VENKATESHA motors, somajiguda, Hyderabad.
This is the worst showroom I have ever saw in my exp of three bikes till now.
I met with an accident on FZ and injured myself and bike got damaged...
One month over, I got cured myself but my bike is not yet repaired, they say's some parts are yet to come...Are they getting the parts from Japan ?
Do not ask me about the customer care in that showroom, its the worst thing there...
Beware or Mr.Sharad - Manager of the showroom, , , , he sucks...I really hate it and got frustrated when ever I went there to see my bike's status...

Please do not purchase or give service at Venkatesha Motors, Somajiguda, Hyderabad.

We have purchase our bike YAMAHA R15 (MH-12 EZ 61) in oct 08 from YAMAHA RIDERS CAMP PUNE. From the time of 1st service we were telling them that our bike is skiting continuesly & they didnt solve the problem in 3 services. When my brother was driving bike his bike skit on a normal road not even used the right break then also it got skit n got stiches on hand.Then we spoke to the engineer who used to service our vehilce in YAMAHA RIDERS CAMP PUNE he told us that our break shoe has to be change & it will cost us around Rs-1500 to change that part & they are not talking with us properly they are saying do what ever you want. That means we are wasted our money Rs 109900 on this bike.
Now my question is that why should i have to pay money when i told that the bike is having problem from the day i have purchase it.If the company is not going to change the part without any cost then we have to take a legal action for the same.

Hi,

My name is fahad my bike is yamaha fz-16purchased 4 months back...i dont know how my starter carbon got burnt...ive sent it to lucas people who manufactures yamaha starters and give warranty of it, they assured me of new starter..and took my starter...its since 12 days my i havent received my starter...my bike is standing from last 15 days...im very upset with the service that yamaha is giving..i fear this will make a big issue in market...my bike no is MH03-AQ-9566 my starter has been sent to lucas office in mulund they have sent it to worli lucas office..as im facing very problem by not having bike, ..i want my starter to be received by tomorrow the lucas people in mulund and in worli are telling that starter will b received withi 3 to 4 days but now it has been 12 days...please look into the matter immediately, ...and please sort it out quickly i want my starter to be received by tomorrow..I DONT EXPECT THIS FROM SUCH A BIG COMPANY...PLEASE `Thank you
Name-Fahad sheikh
location-Mumbai-chembur
cell-[protected]/[protected]
bike model n no=fz-16, MH03-AQ-9566

I bought R15 in 30 september 2008, on 28th march 2009 i went for 3rd service. i complaint the service adviser about bad horn and bettery, also rear tyre puncture which was difficult to locate.
service advisor Mr.Rafiq told me to collect bike at 5.30pm at evening on the same day(28th march 2009).
i went at around 6.00pm bike was not even washed niether my complaints.
engineer repaired horn after i shouted on him. they didn't even inform me about break pad which was 90%worn-out. nor my tyre problem was even looked.
when i started complaining they checked and solved my horn tunning.
for changing break pad i have visit again and waste another 3-4 hours.
from there i called up MRF tyre enginner Mr kamal who's mobile no. was provided by service executive of yamaha, Mr.kamal told me to visit him on 1 st april (after3 days) at sakinaka Andheri. which is 20-30km far from my residance. i have to visit him with my punctured tyre. yamaha servce executive agreed that tyre has a manufacturing defect and not any accidental damage.

buying a yamaha bike is to get 'FOOL'
i want to complain to yamaha motors, " if we are purchasing bike from yamaha motors paying full money then do we have go n find ther suppliers to solve defects?
and after comitment of time and giving full fledg information of problem, do we have to waste our time on shouting on executives?? if you only think of selling and not giving after sales service properly than people will not n=buy your poducts...

I bought bike YAMAHA FZ 16 on Dec 12 '2008, initially I had no Problem with the bike. After my Second serving with Hassan Motor, Goa I started getting Problems with The bike Starter, I Explained the problem and gave it again to yamaha service centre i.e Hassan Motor, Goa.They calamed that the battery is defect and they cannot replace it. I have the Battery warranty Card which declares a one year
warranty but the delear are not having any branches of the battery in Goa so not replacing the battery, due to this i had to Replace the battery on my cost.

Kindly check you battery of the bike and hope the battery are of a proper Maker .

Thanks and regards

Cyrus Rodrigues
mobile :[protected]

I bought bike YAMAHA FZ 16 in january 20th, in a while my rear aloy wheel and tyre cracked, we are given to local yamaha service centre i.e Nataional motors, siliguri, west bengal, service centre agree this is manufacturing defect but company not replace on it.. or it will take long time for process... my bike now lying at service centre from 09.03.09 .. why we suffering this type of manufacturing problem .. i think company get replaced on immediate basis..

plz help me out for this problem ...aloy wheel and tyre shuld replace on immediate basis


thanks and regards

pankaj shill
mobile :[protected]

fuel tap failed to function properly, the bike is hardly 8months old.

I am Bhaskar Agarwal from Pune (Maharashtra) and I purchased a YAMAHA FZ-16 bike (Dealer: J-Williams) on 22nd Dwecember 2008.
Chasis:ME121C[protected]
Engine:21C1023887
Reg No.: MH-12 FE-7069

I am frustrated and irritated with this machinery! I had earlier negated the possibility of buying a Baja Pulsar or TVS apache because I am a Yamaha Fan and I blindly trusted Yamaha Technology but this has been my greatest mistake!!

1. My first servicing was done at J.Williams which was an unsatisfactory service. My average has always been below 33!!! since day 1 and no seems to solve it!! Itold them about it but they kept shunning it by saying "keep riding itll jump up!" (12/01/09)

2. Second service was at YAMAHA RIDERS where in Mr. Mubarak diagonised a major smoking problem. There was a LOT of white smoke coming out. They had earlier fiddled with the air-fuel screw and idle RPM (since i was irritated with the J.Williams servicing). After this the bike was constantly stopping in traffic-this problem also they did not attend to!!!
For the MAJOR SMOKING, Mubarak suggested i 'flush' the engine with new petrol which I did and still nothing happened. Bike was still smoking and still average was below 33 plus was stopping in traffic. (23/02/09)

3. I spoke to few other FZ riders and they advised me to go to Wakedwadi Area Office since their servicing is good and all these riders had an average of over 40 since day 1. There i met Mr.Deepak who assured me that the problem will be taken care of. I left the bike with him for 2 days (3-4 march), and when i returned he told me that the bike has to be kept under observation for 500 kms (smoking issue) and the average issue has been resolved. Also, my bike was manhandled and there were scratches on the fender (i have a a written statement of all of the above). The bike however was not stopping in traffic anymore.
The very next day i checked my average and it was 30! I called him up again and he asked me to get it on monday/today (9th march) when the problem will definately be resolved. Today when i went there, some area engineer Mr. Nitin spoke to me extremely rudely and was shunning his responsibility. The dialogue was:

Nitin:" what is the bike history, where ws the servicing done and what have they done?"
M:"!st at J.Williams and second at Yamaha riders and i dont know what they did, so what are you goingto do?"
Nitin:"Am not going to do anything..you go there nad call me up to tell me what they did."
Me:"but i just drove 20 kms here with the promise of getting it fixed today!"
Nitin:"Look, i cant keep repairing the bikes that others have messed up! "
Me:"Please, help me out..am frustrate and tired..i dont trust others i trust you!also the average is a whopping 33!"
Nitin:"I cant do anything about it! THIS BIKE IS SUPPOSED TO GIVE 35kmpl in city"
Me:"i spoke to others, they are getting 42kmpl.."
Nitin:"no, am the engineer am telling you"

I went to Mr. Mubarak again (as Mr.Nitin gave meno other choice) and my bike was given to him and he has done nothing except 'check' the carburater and air filter, not clean..but 'check'

plus the average is below 32kmpl!!!.
it vibrates at high speeds (60-70kms)
and the fuel indicator is not working properly

I spent 73000 on a yamaha bike thinking it will be a buy of my life, this is my first bike and am so very irritated with Yamaha.

I want this machinery replaced, i.e. my bike replaced with the same black Yamaha FZ-16! No less no more!!! I have spent thousands on extra petrol and rickshaw money, wasted my valuable time and am emotionally and mentally frustrated.

I am a working guy, 23 yrs old and I do not deserve this!!! I am tired and irritated. If you cant solve my problem, please let me know, for then I will have to seriously consider a Consumer Court procedure.

Sir/Madam,
I had purchased one Libero from "Paras yamaha, " Chennai on 12.01.2005. From my first riding itself i herd an abnormal sound from engine.(Like some loose nuts swirling inside the engine) and from my first service itsef i had informed the service person about this, and i had continued my request till date but every time they are solving the problem by some temporary sort of measure.After one or two days of each service i feel this abnormal sound.(from my first service request letter onwards you can verify these facts).I am living out of the city and it is little bit difficult for frequent visit of service station.Since the abnormal sound is there from the time of purchase, i felt that it may be due to some assembling/alignment mistakes of engine.Hence I request that the company may take necessary action to redress my grievances as early as possible without indulging more expenses to me.I am furnishing the details of my bike, below.
Frame no: 04MSTS36075
Engine no:STS36075
Date of purchase: 12.01.2005
Show Room: PARAS YAMAHA, Chennai

Dear all,

This is to inform you (Hyderabad People) that the service center located in somajiguda named "Venkatestwara Servicing Center" is providing a very bad service and even careless too. they not even clean/wash the bike on delivery(that's not what i mean).

People first start looking up whether it is a sevice center or a typical local mechanic shed.

I met with an accident and my bike's handle has been bended. I have informed about it to the service center person. while on the delivery time they convinced me that they have solved the problem it is straight. But that's not true.

And here is the new way to put customers to think about TEFLON COATING.
There is no wonder to use that coat, as these people insisting to go for it saying it protects from sunlight and scratches ...etc. Off course it does for 3 -4 days and then the bike's color goes dim.
So i suggest you not to use Teflon coating at all (as original Teflon coat is not available everywhere).

the motorcycle which i purchased was having improper alignment of front wheel.its handle was tilted to the left.i went to service centre wakdewadi and told the manager nitin but there was no response from him.even i kept the bike for the day but still he didnt make it right.he told me that now ur bike is in proper condition.he was fooling me as if i was new born bike rider.i expect some action to be taken because i have paid the price rs73049 for the bike.

I have bought FZ16 from yamaha dealer from Vikhroli Mumbai and after 2 services i had a problem regarding speedo meter not working so i visited dealer for complaining for the same but till now i have recieving only fals commitments always saying that "parts in transport it will reach soon" "we will call you soon" but we have never recieved any possitive responce from there even we visited service station at Thane but still same, now it almost 1 month gone but my yamaha fz16 speedo meter not working.

very disaster customer service.

Sir,
I purchased yamaha FZ16 on 4th of jan 09 from vanraj traders rudrapur in uttarakhand.
the chasis no. isME121C[protected] and engine no is 21C1026493.When i went for 1st service of the bike then i only feel the worst service experince in my life. Iam riding yamaha since 1992, and this is my 4th yamaha bike till then.In 1st service the vanraj traders has neither changed the oil filter nor tightned nutbolts, they do not have the air pressure. they have not washed my bike with soap and polished, they did not lubricate the clutch, brakes and other points.their RPM meter is also broken down. and even worst they ahve charged Rs.70 for washing and lubricating the chain.
I request you to make proper service arrangements for servicing the expensive bike like yamaha fz16 in your dealers workshop.this kind of experience make a bad image of yamaha bikes among their old customers.

My Yamaha FZ fell down on 24th December 2008 and some parts like Handle bar, headlamp reflector, Tank cover on one side needs replacement. I took the bike to Yamaha dealers in Coimbatore(ORPI and CAG) the very next day, but both didnot have these parts and will come only come after January 10 2009. I waited for that date, but till now the parts haven't been arrived. When asked yesterday, they say it will take another 1 week. I'm very frustrated with this.

We had bought a Yamaha FZ 16 in October. But the bike was defective.
1. Both alloys are bend.
2. The quality of alloy is very poor. It’s colour has started fading now.
3. Rarer tyre gets flattened after every 3-4 days.
4. Due to the flattening of tyre the silencer got scratches.
5. Handel gets loosen every month. We have to get it tightened.
We have complained to your distributer ‘Gupta Motors’ in Jalandhar (Punjab).But no one is taking action. The defects are there from the 1st day of purchase. Further we pleased to take the necessary action as early as possible. Hoping for your positive answer.

HI, my self sudhakar singh, working in Hotel Country Inn & Suites as a house keeping executive in Goa. I gave my Yamaha RX-100 for Servicing( Full Painting, ) in Mapsa Yamaha WorkShop on 14/10/08 in Goa. 1st thing they took 3Month time for servicing, 2nd thing They are keep saying that we will call you when it's done But they did't call me, 3rd thing is After 3Month When I said that i thing i did a mistake to give my bike Servicing in Yamaha Workshop then they are saiying that we are waiting For a Parts, 4th thing is when i came to took my bike that time they said that in your bike No Battery, 5th thing is they Broken my Bike Seat from In side and saying that is like that, After servicing Light are not working, Bike Hore are not working, Oil are Leaking and so many thing Which is not acceptable . Next Day i took my bike and went to local machanic and get it done all small thing which is Yamaha Workshop not able to do. My Job Card no was- 9527 & My contact no is [protected] / [protected], my ID is _ [protected]@rediffmail.com.

I have already purchased Yamaha libero from M/s Gotadki motors Belgaum. Thou I have not faced many problems with bike i am not happy with the service provided by the dealer.Since there is no correct and quick response from the dealer which led me to service by bike with local mechanic.Many of my freinds and others are willing to by Yamaha bike but are going ahead with other companies because of dealer service.Dealer has lack of man powder, good customer relationship neither zeal to sale bikes.

Would you help on this matter since I am a big fan of Yamaha bike and also planning to buy new Yamaha FZ.

i m Gaurav Choudhari from Amravati, Maharashtra. I purchased Yamaha FZ16 on dated 24/10/2008 From Tajshri Motors Nandwan, Nagpur. But the day i drove it to my home its front disk is making some kind of noise. And 2-3 days after 1st servicing which only include washing and Engine oil change i found that the black color of front alloy wheel is removed at the corners of wheel and also handle bar color is vanishing. now the alloy is looking like, it is painted from some local painter.and when i complaint this issue to the service provider they say me that " Ab yeh To gaddi hain, 2-4 mahine main toh color niklega hi. isme main kuch nahi kar sakta. " Means its a vehicle there is no guarantee of color.i cant do any thing in this matter. and also there is leakage of oil from Engine. But the shop owner says u must applied some chemical to it or some sort of acid. they are not interested in solving my problem rather they are telling me that its ur mistake. I m Engineer by profession n i know that what care should be taken while maintaining the Bike.Now can anybudy help me out of this matter ?? what should i do??