[Resolved]  Yatra Agent — Delay in Credit and extra amt deducted for refund

Dear Sir

This email is in reference to bring to your knowledge about the issues pertaining to credit of refund amount in case of cancellation of ticket booked online thru agents like Yatra

I had booked ticket thru Yatra for a travel within India in December and the same i had cancelled .After charging their service fee the balance amt was suppose to be creditted with 21 working days as assured by them

I had follow up with Yatra since last 3 months and every time i use to get a customer service email on asking me to wait since its under process

Over and above the time taken them to credit back the amount, instead of Rs 1875, finally I have got Rs 1771 credit to my card .Rs 1875 was acknowledged by yatra people on email to me after deducting their service fee of rs 300

The matter is not of this small amount, but now the issue is, this might be happening with many people across India and the amount of money this agents deduct even after their service fee put to together, they might be earning a big money

This email is intended not to harm any one but to bring to your notice and also to take necessary action against all agents or airline who try to earn from this cheap activity

I am also marking this email to necessary NGO and media to take up this issue

Expecting you to take necessary action and hoping to update me


Many Thanks