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[Resolved]  Yatra, Air Ticket Cancellation — Hidden cancellation charges

Hi,
I have booked a airticket through yatra, from Bangalore to Delhi . Due to some reason, I had to abort my journey, I thought of cancelling the ticket.
So I saw the eticket issued to me by yatra, there it was mentioned that 750/- will be Airline cancellation charges, apart from this Yatra service fee will be 300/- for offline cancellation & 150/- for online cancellation.But I went for online cancellation on their website, it didn't allowed me to cancel the ticket & I was asked to contact Yatra customercare for cancellation, then I was told for the first time that cancellation within 24 hrs of journey is termed as offline cancellation, which was no where mentioned in the "fare-rule departures" guildelines with my eticket.
Second, I was charged 150/- again as yatra booking fee, during cancellation process, saying same was charged at the time of booking, so same will be charged during cancellation.

So the breakup like this
750/- - airline cancellation fee
300/- - Yatra cancellation charges
150/- - Yatra fee

So I end up paying 1200/- during cancellation, it should have been 900/-,
Yatra is charging more money through these unfair means, which is not best of the practice .


These are my Flight details:
Spicejet- bangalore to Delhi - 9th Jan, 2009, 5:30pm - flight no: SG-204 - PNR : LDLDLW
Yatra Reference no:ZHR46A

I hope a strict action be taken against them for such unfair practices.

Regards
Puneet
Complaint marked as Resolved Aug 14, 2020
Complaint comments  10 CommentsShareTweet

Comments

kindly send my ticket through my email urgently.I booked oneair ticket from Puna to Kolkata by Flight no 6E 523.Ref no HQODUA., I gotconfirmation through my mobile no [protected].But I could not printout it as i not found this in my email.
kindly send my ticket through my email urgently.I booked oneair ticket from Puna to Delhi by Flight no 6E136 Ref no M3KMAX ., I gotconfirmation through my mobile no [protected].But I could not printout it as i not found this in my email.
i want to cancle my ticket[protected]. PNR No:-[protected] /[protected]. PNR.No:-[protected]
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Dear Manager, Yatra.com,
I had also cancelled my ticket due to cancellation of my tour due to some unavoidable reasons,
my ticket details are Dt of journey - 5th June 2009, PNR No. 5UNNA2 / Tkt No. [protected] and 7th June, PNR No. 5UNNE4 / Tkt No.[protected], I had cancelled these tkts at the Nagpur Airport Counter on 5th June 2009 but now its toooooo late, I yet to get its refund, Now I am requesting you to please refund my balance amount including the interest immediately.


Vijay Munishwar
Nagpur
i want 2 cancel my air ticket of 6th feb 2010 INDIGO FLIGHT 6E 134 from pune to nagpur PNR NO H283CD and PNR NO for return flight 6E 137 is L2BLCL PLZ CANCEL BOTH THE TICKET
please cancel the ticket thats has been booked from port blair to chennai .the yatra reference number is [protected].i have booked for two persons in same reference number i want to cancel only the ticket of a.mohan.air line pnr is cbqqkl.jet airways 9w-2363.please cancel as soon as possible
I want to cancelled my ticket due to unavioable reason. My ticket detail are dt of journey 2022012 our flight reference no [protected] flight no INDIGO 6E-482 pnr no ABUTBI
please cancel the ticket that has been booked from mum.chatrapati shivaji to dubai.the yatra reference no.[protected], pnr. YP3L96, OMAN AIR WY-204 MUM TO MUSCAT, oman air WY-623 MASCAT TO DUBAI, tommaro flight so please today cancel this ticket &booked another ticket 03april2013

change in ticket booking

booking reference no.[protected] two passengers cancel the trip.Name .Rajasekar paramasivam and Ruthra priyadharsini Rajasekar.Due to health condition
Yatra Online / YatraTrip.in Customer Care's response, Jun 3, 2016
Verified Support
Dear Mr. Singh,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on [email protected]

Best Regards,
Yatra Care
Dear Mr. Singh,

Greetings from Yatra.com!

Regret the inconvenience caused. Refund of INR 1, 678.00 was already initiated from our end on 04 Feb. Would request you to contact your bank who has issued the card through which payment was done and provide the ARN number which was provided to us by your bank. Refund details has been shared on your registered email ID with us. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care

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