[Resolved] Yatra Barclay Card — Card not received yet | |
Dear Sir, I have made a air-travel through Yatra.com web-site on dated 21/03/2008. I have received the inquiry for giving ID proof as Yata.com want to issue a Barclay credit card for my self. The Barclay card agent has verified my ID proof by personally meeting and collecting the xerox of my PAN card on the end of the month of April 2008. He told me that I will receive that card withing 7 to 8 working days. But still I have not received. I want to know the status of the same. Thanking you. Shashank Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
YATRA BARCLAYCARD is the WORST Credit Card in India (if not world). Their customer service is pathetic and I have decided to cancel the card. Their offers are not worth it. Their customer care executives are always having their systems updated. They charge you every month for late payment fees and interest and then you call them and get these charges reversed and then again in the next month they charge you. This happened with me continually for 6 months.
Whenever they promise that some problem will be resolved within a specific time, it never gets done. Their Call Center numbers give back a BUSY TONE. Emails sent to them dont get a reply. They SELL your CONFIDENTIAL information like your income, your credit limit, your name & address to companies, even if you opt for NOT getting contacted by their partners.
They will keep calling you every month to take up EMI facility, even if you make your payments in full and on-time.
I am attaching my correspondences with them. My suggestion don't go for the card. I have already cancelled it.
From: [protected]@dhanuka.com
Subject: FINAL REMINDER [protected]
Date: 9 December 2008 3:27:13 PM GMT+05:30
To: [protected]@barclays.com
WILL I EVER GET A RESPONSE???
IS THIS EMAIL MONITORED???
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 1 December 2008 7:33:03 PM GMT+05:30
To: [protected]@barclays.com
Subject: Fwd: [protected]
Reminder-1
With reference to my earlier mails, I called up your call center and they are unable to help because they do not receive the mails and that is a separate department.
On top of all the errors you have started sending account statements to wrong email addresses. I am attaching an email with "SOMEONE's" account statement sent to my email address. I don't know, whom are you sending "MY" account statements to??
Is this how confidential information is treated at Barclay's??
Furthermore, you are selling sensitive information including name, address, contact details and even CREDIT LIMIT to other companies/ call centers. This is unethical and must be stopped immediately. How can you pass on my details to other companies, when I have expressly selected "NO" for giving my information to your partners, during sign-up.
This time if I do not get a response within 48 hours, I will be forced to approach the media and the consumer court.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 27 November 2008 2:53:16 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: [protected]
Hi
I am a customer of Barclay Card and my card number as mentioned above is[protected].
As an internationally reputed service provider, I must bring to your notice, that you have brought your organisation and the Barclay's brand name into disrepute by the pathetic quality of services that you are providing. Despite repeated calls and reminders to you, on your customer helpline, my queries have not been solved.
Your customer care number in Gurgaon is giving a message like "the customer you are trying to reach is currently busy, please try again later". I cant understand what service you are providing. There can be no bigger blunder than this in customer service, where the customer care number is busy. I can still understand that I am put on hold due to unavailability of an executive, but the number being busy is completely unacceptable.
Upon getting connected to your customer service executive, 80% of the times, the systems are getting updated and the executive is unable to help. The executives are often rude and show complete inability to handle the situation. If an executive's system is not working, he/she should be offline and the call must not be transferred to such a person.
I am repeatedly getting charged for interest charges, late payment fees, etc. month after month, every month. Despite your executives agreeing to this problem, every time they reverse the old charges and in the next statement levy fresh charges. What is the point of reversing the old charges in the first case, if you are going to charge it for whatever reason again.
I am getting sms that your statement has been delivered by the courier service, whereas I have not received it. Even there is a courier number. A understand this amounts to providing misleading information to the customer and generating fraudulent courier numbers.
A cheque deposited on the 24th of a month (4 days before the due date) is credited to my account on the 4th of the next month. Then you charge me for late payment fees?
Despite having a credit limit of over 25000 in my account, a transaction of Rs. 11000 gets rejected. Not once, but repeatedly? (you can check this in your records) Due to this, I have to pay an extra 1500 for my flight ticket as the same problem is not solved by you for more than 24 hours after giving a time of 4 hours (I can prove with the ticket that I actually bought). Also, I have to change my travel plans at the last minute and I reach late by over 2 hours to a training program. Who is responsible for the above situation and who is going to reimburse me for the extra payment I have made?
I sometimes wish I had a voice recorder on my phone, to record the conversations with your executives, their commitments to rectify your system and your complete inability to fulfill these commitments.
I am also part of a company (Dhanuka Agritech Limited, listed on BSE) and customer service is our prime concern. In today's environment how can a service driven company like yourself ignore "CUSTOMER SERVICE", is entirely beyond my comprehension.
You have made up a joke out of customer service. IT DISPLAYS THE DEFICIENCY OF SERVICES AND TRADE MALPRACTICES.
I need you to take immediate action and reverse the inappropriate charges in my account and also respond to my email within 48 hours with explanation for all the above points otherwise I will be forced to knock on the doors of the consumer court.
Harsh Dhanuka
Director
Dhanuka Agritech Limited
861 Joshi Road, Karol Bagh, New Delhi - 05
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@DHANUKA.COM>
Date: 18 August 2008 12:04:19 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: Statement for A/c [protected]
Hi,
My name is Harsh Dhanuka and my Card number is [protected]. I have not received my account statement for the period of July '08 - August '08. It is more than a week from the date of my statement (8th August, 2008), but still neither Hard copy nor the Soft copy has reached me. In such a case, you give me a time window of less than 1 week to make the payment.
Please look into the matter urgently and arrange to send the statement to me at the earliest, especially the soft copy so that I can verify all the transactions before payment.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Whenever they promise that some problem will be resolved within a specific time, it never gets done. Their Call Center numbers give back a BUSY TONE. Emails sent to them dont get a reply. They SELL your CONFIDENTIAL information like your income, your credit limit, your name & address to companies, even if you opt for NOT getting contacted by their partners.
They will keep calling you every month to take up EMI facility, even if you make your payments in full and on-time.
I am attaching my correspondences with them. My suggestion don't go for the card. I have already cancelled it.
From: [protected]@dhanuka.com
Subject: FINAL REMINDER [protected]
Date: 9 December 2008 3:27:13 PM GMT+05:30
To: [protected]@barclays.com
WILL I EVER GET A RESPONSE???
IS THIS EMAIL MONITORED???
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 1 December 2008 7:33:03 PM GMT+05:30
To: [protected]@barclays.com
Subject: Fwd: [protected]
Reminder-1
With reference to my earlier mails, I called up your call center and they are unable to help because they do not receive the mails and that is a separate department.
On top of all the errors you have started sending account statements to wrong email addresses. I am attaching an email with "SOMEONE's" account statement sent to my email address. I don't know, whom are you sending "MY" account statements to??
Is this how confidential information is treated at Barclay's??
Furthermore, you are selling sensitive information including name, address, contact details and even CREDIT LIMIT to other companies/ call centers. This is unethical and must be stopped immediately. How can you pass on my details to other companies, when I have expressly selected "NO" for giving my information to your partners, during sign-up.
This time if I do not get a response within 48 hours, I will be forced to approach the media and the consumer court.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@dhanuka.com>
Date: 27 November 2008 2:53:16 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: [protected]
Hi
I am a customer of Barclay Card and my card number as mentioned above is[protected].
As an internationally reputed service provider, I must bring to your notice, that you have brought your organisation and the Barclay's brand name into disrepute by the pathetic quality of services that you are providing. Despite repeated calls and reminders to you, on your customer helpline, my queries have not been solved.
Your customer care number in Gurgaon is giving a message like "the customer you are trying to reach is currently busy, please try again later". I cant understand what service you are providing. There can be no bigger blunder than this in customer service, where the customer care number is busy. I can still understand that I am put on hold due to unavailability of an executive, but the number being busy is completely unacceptable.
Upon getting connected to your customer service executive, 80% of the times, the systems are getting updated and the executive is unable to help. The executives are often rude and show complete inability to handle the situation. If an executive's system is not working, he/she should be offline and the call must not be transferred to such a person.
I am repeatedly getting charged for interest charges, late payment fees, etc. month after month, every month. Despite your executives agreeing to this problem, every time they reverse the old charges and in the next statement levy fresh charges. What is the point of reversing the old charges in the first case, if you are going to charge it for whatever reason again.
I am getting sms that your statement has been delivered by the courier service, whereas I have not received it. Even there is a courier number. A understand this amounts to providing misleading information to the customer and generating fraudulent courier numbers.
A cheque deposited on the 24th of a month (4 days before the due date) is credited to my account on the 4th of the next month. Then you charge me for late payment fees?
Despite having a credit limit of over 25000 in my account, a transaction of Rs. 11000 gets rejected. Not once, but repeatedly? (you can check this in your records) Due to this, I have to pay an extra 1500 for my flight ticket as the same problem is not solved by you for more than 24 hours after giving a time of 4 hours (I can prove with the ticket that I actually bought). Also, I have to change my travel plans at the last minute and I reach late by over 2 hours to a training program. Who is responsible for the above situation and who is going to reimburse me for the extra payment I have made?
I sometimes wish I had a voice recorder on my phone, to record the conversations with your executives, their commitments to rectify your system and your complete inability to fulfill these commitments.
I am also part of a company (Dhanuka Agritech Limited, listed on BSE) and customer service is our prime concern. In today's environment how can a service driven company like yourself ignore "CUSTOMER SERVICE", is entirely beyond my comprehension.
You have made up a joke out of customer service. IT DISPLAYS THE DEFICIENCY OF SERVICES AND TRADE MALPRACTICES.
I need you to take immediate action and reverse the inappropriate charges in my account and also respond to my email within 48 hours with explanation for all the above points otherwise I will be forced to knock on the doors of the consumer court.
Harsh Dhanuka
Director
Dhanuka Agritech Limited
861 Joshi Road, Karol Bagh, New Delhi - 05
[protected]@dhanuka.com
[protected]
Begin forwarded message:
From: Harsh Dhanuka <[protected]@DHANUKA.COM>
Date: 18 August 2008 12:04:19 PM GMT+05:30
To: [protected]@barclaycard.in
Subject: Statement for A/c [protected]
Hi,
My name is Harsh Dhanuka and my Card number is [protected]. I have not received my account statement for the period of July '08 - August '08. It is more than a week from the date of my statement (8th August, 2008), but still neither Hard copy nor the Soft copy has reached me. In such a case, you give me a time window of less than 1 week to make the payment.
Please look into the matter urgently and arrange to send the statement to me at the earliest, especially the soft copy so that I can verify all the transactions before payment.
Thanks & regards
Harsh Dhanuka
[protected]@dhanuka.com
[protected]
Yes, I am agree with you and I must say that the Barclay is the worst company in India. I dont know what image they have in other country, but in India they are just spoiling their name and images.
Arun
Arun
[protected][protected][protected][protected]
From: Aditya Anand [mailto:[protected]@cisco.com]
Sent: Thursday, January 08, 2009 11:09 PM
To: '[protected]@BARCLAYS.COM'
Subject: CARD NO [protected]
Hi,
I think i had a discussion with the customer care to get the card cancelled and i will have to file a complaint for the same as .
Why i wanted to get it cancelled though i have stated many times to the customer care i will do it again for you
I unfortunately used your credit card to shop for a amt that is 390 (approx) after that i didn't got any bill for the same for 1 month and when i received it there was a late payment fee for 500 rs
so if that the service then what's the use of it we can get it any where no need for Barclays
After this incidence i called upon your customer care which was worse than anything i have come across till now .Customer care was not at all helpful their escalations were talking no sense and on top of it a manager was worse than what i thought he was not able to communicate as well / pls provide a soft skill training to all the guys and try to improve on it as it may not go well in India for Barclays as well as its the same situation in Europe .
I don't know Barclays as a brand but to me its , and nothing more than it
my words will go on as there is no end to frustration so have a nice day
Happy new year
Regards,
Aditya Anand
Manager - LAN Switching /Architecture
Cisco System, Inc.
+[protected] Ext - 0201126
GSM:[protected]
Email: [protected]@cisco.com
Mon - Fri: 08:00 AM – 05:00 PM PST
From: Aditya Anand [mailto:[protected]@cisco.com]
Sent: Thursday, January 08, 2009 11:09 PM
To: '[protected]@BARCLAYS.COM'
Subject: CARD NO [protected]
Hi,
I think i had a discussion with the customer care to get the card cancelled and i will have to file a complaint for the same as .
Why i wanted to get it cancelled though i have stated many times to the customer care i will do it again for you
I unfortunately used your credit card to shop for a amt that is 390 (approx) after that i didn't got any bill for the same for 1 month and when i received it there was a late payment fee for 500 rs
so if that the service then what's the use of it we can get it any where no need for Barclays
After this incidence i called upon your customer care which was worse than anything i have come across till now .Customer care was not at all helpful their escalations were talking no sense and on top of it a manager was worse than what i thought he was not able to communicate as well / pls provide a soft skill training to all the guys and try to improve on it as it may not go well in India for Barclays as well as its the same situation in Europe .
I don't know Barclays as a brand but to me its , and nothing more than it
my words will go on as there is no end to frustration so have a nice day
Happy new year
Regards,
Aditya Anand
Manager - LAN Switching /Architecture
Cisco System, Inc.
+[protected] Ext - 0201126
GSM:[protected]
Email: [protected]@cisco.com
Mon - Fri: 08:00 AM – 05:00 PM PST
Yatra Barclay Card — RECEIVED A CALL AND NO PROCEDURE AHEAD
I RECEIVED A CALL FOR YATRA BARCLAY CARD AND I PROVIDED ALL THE DETAILS THEY ASKED.THE OPPOSITE PERSON TOLD ME THAT ITS AN ONLINE FORM FILLING SYSTEM ANDI HAVE TO PROVIDE ALL THE DETAILS.. I PROVIDED ALL THE DETAILS AS PER THE INSTRUCTIONS. THE PERSON TOLD MNE THAT I'LL BE RECEIVING A CALL FROM THE EXECUTIVE NEXT WEEK.. IT HAS BEEN MORE THAN FIFTEEN DAYS AND YET I DIDN'T RECEIVED ANY CALL FROM THE EXECUTIVE .
Yatra BarclayCard — Yatra BarclayCard Not received
RECEIVED A CALL AND NO PROCEDURE AHEADI RECEIVED A CALL FOR YATRA BARCLAY CARD AND I PROVIDED ALL THE DETAILS THEY ASKED.
THE OPPOSITE PERSON TOLD ME THAT ITS AN ONLINE FORM FILLING SYSTEM ANDI HAVE TO PROVIDE ALL THE DETAILS.. I PROVIDED ALL THE DETAILS AS PER THE INSTRUCTIONS. THE PERSON TOLD MNE THAT I'LL BE RECEIVING A CALL FROM THE EXECUTIVE NEXT WEEK.. IT HAS BEEN MORE THAN FIFTEEN DAYS AND YET I DIDN'T RECEIVED ANY CALL FROM THE EXECUTIVE .
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Yatra-Barclay Credit card — CARD not yet received
Card not received yetDear Sir,
I have made a air-travel through Yatra.com web-site. I have received the inquiry for giving ID proof as Yata.com want to issue a Barclay credit card for my self. The Barclay card agent has verified my ID proof by personally meeting and collecting the xerox of my PAN card on the end of the month of august 2008. He told me that I will receive that card withing 7 to 8 working days. But still I have not received. I want to know the status of the same.
Thanking you.
Sachin