Address: | Ahmedabad, Gujarat |
I BOOKED KATHMANDU, NEPAL PACKAGE FOR OCTOBER 21, 2011 FROM DELHI-KATHMANDU BY REF NO.7805898 THROUGH MS. SARIKA SACHDEV. SIMULTANEOUSLY BOOKED AIRTICKETS FOR AHMEDABAD- DELHI- AHMEDABAD FOR MY FAMILY OF FOUR PEOPLE FROM OCTOBER 19, 2011 & OCTOBER 27,2011. I WAS NOT INFORMED THAT ITS COMPULSARY TO HAVE PASSPORT / VOTER'S ID AS VALID IDENTITY FOR EVERY MEMBER TRAVEL BY AIR.I LOST APPROX. RS.ONE LAC & FAMILY PEOPLE'S TRUST. WE RUINED OUR FESTIVE MOOD OF DIWALI & NEW YEAR. I ASKED YATRA OFFICIALS ABOUT THE SAME ON PHONE THAT I HAVE COME TO KNOW THAT ITS MUST TO HAVE PASSPORT/ VOTER'S ID FOR EVERYONE SHOULD BE INFORMED TO ME WHILE I WAS BOOKING. THEY AGREED TO GIVE DIFFERENT DATES BY THEIR REPRESENTATIVE MR. SANJEEV BASANT & MR. DEEPAK DESAI. THEY ASKED DATES , I TOLD THAT I WOULD LIKE TO GO IN LAST WEEK OF JANUARY,2012.WITHOUT MY PERMISSION THEY BOOKED MY TICKETS FROM JANUARY 5,2012 TO JANUARY 8,2012. AFTER THE SAME I CONTACTED THROUGH NET TO CRM DEPT. MR. GURPREETSINGH CONTACTED ME & PROMISED TO LOOK IN THE MATTER. TODAY I WAS INFORMED BY YATRA PEOPLE THAT I HAVE TO PAY RS.17000/- APPROX. FOR AIRCHARGES DIIFFERENCE & RS.2100/- TO YATRA.COM FOR SERVICE CHARGES.KINDLY DO THE NEEDFUL TO RESOLVE MY MATTER.I LOST MONEY AS WELL AS FAMILY'S TRUST WHICH IS DIFFICULT FOR ME TO LIVE. HOPING FOR YOUR FAVOUR. NIMISH SHAH
NIMISH SHAH -[protected] & E-MAIL : [protected]@india.com & [protected]@gmail.com Was this information helpful? |
We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.Please be informed our team tried contacting you regarding your booking but were not able to reach you as your number was not reachable during your travel so we had to postpone your travel dates for the month of January. As per your requirement we have checked the availability for the new date as requested and there is a fare difference which need to be paid to the airline for the changes in the booking. Our team had called you regarding the same, but as you agreed not to amend the booking.
Should you require any further assistance, please call us on 1800 1029_ 900 or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care