[Resolved]  Yatra.com — Cheated on Hotel Booking

I have booked the Hotel Lakeview, Ooty on May 19th for May 22 and May 23rd through yatra.com
I have made the payment through my credit card and I's told the booking is confirmed.
On May 20th I called up the Lakeview Hotel and they told they didnt get any booking from yatra.com
On May 21st I got a call from Yatra that they couldnot book in Lakeview and did a alternate booking in Hotel Garden city, Ooty for the
same dates ( May 22nd and May 23rd). I 's pretty much apprehensive about the Garden city hote's quality, since there is no online information about this hotel. I was assured by Yatra.com that garden city is on par with Lakeview.Based upon your promise I reached Ooty on May 23 ( saturday) at 6 AM.
My shocking experince starts here. I was told that they didnt have any free room, so I need to stay in a makeshift room till morning 10 AM.
The quality of this room was pretty bad, there is no basic service like changing the blanket, bedspread. There are no towels, soap and not even Hot water.
I convinced myself that the actual room will be better. At 10 AM I was given the acutal toom, to my shock this room is no better than the previous one.
Same state continued here No change of Blanket, No Bedrspread, Untidy toilet etc. On top of these I's charged Rs.1600 per day. This is my first trial with Yatra and the whole stay in ooty was very bad. These are my questions to Yatra

1, I booked Hotel Lakeview on May19th will full amount settled and I got a call from yatra on May21st with a negtive reply that my booking was not through. Whose Fault is this ? Isnt it the responsilibty of yatra to get the booking for me, when I settled the payment completely.
2, I got the alternative hotel Garden city with a promise from yatra, that this hotel is in Par quality with lake view. To me this is false promise.This garden city hotel is a Cheap quality hotel not even worth for Rs.500 per day. A quality service provider like Yatra.com should not have recommended this kind of cheap hotel to their customers. who is cheated here for paying Rs.1600 per day? I have seen the hotel people just charging Rs.1000 for the same hotel room on the same day.
3. I called up the Yatra.com the same day and complained about the Hotel's poor quality to your customer support person. she told she will do here best, but no response. Since its a peak time I couldnot get any other hotels. Since I have already paid the money i dont have too many options. I's forced to stay in this shabby hotel for 2 days with my family ( including my 3 years old daughter). Isnt my responsilbity to give my family a better place to stay. I trusted yatra.com to get a good experinced stay and I's very much cheated finally.
4, I cannot justify paying Rs.3300 for this shabby hotel for 2 days. This hotel is not worth for this money.On top this, I took this trip to celebrate my Wedding anniversary. No need to express my feelings ..