[Resolved]  Yatra.com — How yatra.com has cheated me

On 21 July, 09 I booked air ticket for 33852/- via yatra.com (Gurgaon office). I called their office and then they book this ticket(Delhi to El Paso for 14 Aug). They have deducted 8463/- (1/4 th of total) from my credit card. After the payment the person (Manish Goyal[protected] extn 2160) didnot send me the ticket and yesterday when I again called him then he said that the ticket was not issued due to system problem and suggeted me for another ticket. He sent me another ticket for Rs 39190/- and said that it will be Non refundable and non cancellation ticket.
But I can not buy this ticket as it is Nonrefundable and very costly also. Now I came to know about these cheaters. I feel that these agents are doing fraud and once they get the money then they issue the ticket of their choice. Now he says that I can buy another refundable ticket which is for Rs 49500/-. I am surprised how he can say that. There is a difference of 16000/- from my original booking. As a customer i have paid him the money i sud get the same ticket(33852/-), i do not know their system if their is any problem then they sud handle it.
After many arguments, he said that he will refund my money in next week. But after waiting for a week the price of ticket has gone up and I will bear a huge loss.
So friends be careful of these type of frauds. Also suggest me some thing so that i can take a strong step against these frauds.
Through this message i also want to notify the management of yatra.com that if i will not be satisfied then i will do my best at every level.
kuldeep