[Resolved] Yatra.com — Misleading Rescheduling with Cancellation | |
I booked a ticket on yatra.com with the following details: Mum-HYD : 8/09/09. Fair details: Base:1850 Taxes : 329 Airlines: Indian Airlines On 7/09/09 i wanted to reschedule this ticket. I called Yatra Office and they said the system is down please ask Indian Airlines to reschedule. Infact the lady asked me to force Indian Airlines people and make them do the necessary. I called Indian Airlines, they completely refused to do the rescheduling and said there system can't accept as booking is done through yatra. I again called Yatra and this time they were ready to do the rescheduling. I asked them the new fare, he mentioned 2779 (Base: 100 ; Taxes:2679). Then they said i will have to give the following charges for rescheduling: 2350 - difference in the taxes[protected] 750 - Indian Airlines Charges fo rescheduling 250- Yatra Charges Total=3350 I was surpsrised as they new fare was 2779 and i was asked to pay 3350. I asked them what about my base fare of 1850 which i paid for my earlier booking?? They said that wont be refunded as it is non-refundable ticket. Then it struck me, they actually were cancelling the ticket and also charging 750+250 for the rescheduling. They are looting customers and also misleading them to pay more. I have lost my money (to be exact 1750). Though it may not be a very big amount. Yet i wanted to complaint and refrain people from using Yatra.com for any purpose. Yatra, Its a SHAME!! Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Yatra's license should be cancelled. It has also cheated me like this.
Reply
I booked Ticket on about 23.00 Reference no . is 13158923, 1st i have no full knowledge of booking system, & computer handling, After call to my from your side, in hurry I confused & one mistake from my side .That is Date of To & Fro noted wrong . I am old so, hearing problem also. so i request to u pls change my dates ( re-sheduel my tickets.)
regard Madanlal Thapar
regard Madanlal Thapar
Yatra is doing the same with me .I booked an international ticket with them . Now I want to reschedule the ticket . I can do it 24 hrs before the departure time but they are playing on it and not calling me back despite .telling them repeatedly
The help line no doesn't not talk about rescheduling option and because of them I am going to incur a cost on almost 40000.
I don't want to give them even one star
but I can not post the comment unless I rate them
Shame on you yatra
The help line no doesn't not talk about rescheduling option and because of them I am going to incur a cost on almost 40000.
I don't want to give them even one star
but I can not post the comment unless I rate them
Shame on you yatra
Yatra Online / YatraTrip.in Customer Care's response, Sep 27, 2017
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Oct 1, 2017
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Oct 4, 2017
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Oct 7, 2017
Verified Support
Dear Customer,
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Best Regards,
Yatra Care.
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Best Regards,
Yatra Care.
I am trying to reschedule my flight from a long period of time. neither the website nor the phone call is anwered properly. seems like it was a mistake to book from Yatra
Yatra Online / YatraTrip.in Customer Care's response, Oct 29, 2018
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 1, 2018
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 4, 2018
Verified Support
I booked an international ticket with them . Now I want to reschedule the ticket . I can do it 24 hrs before the departure time. When I reach air line they tell me nothing could be done as ticket was through Yatra. On trying to reschedule through website it kept on prompting "we are unable to reschedule your flight booking at the moment. Please contact our call centre at [protected]. But call is not going through. I search the net there is no direct reaching to them for international ticket booking.
The help line no doesn't not talk about rescheduling option and because of them I am going to incur a cost on almost 30000. Worst decision of my life.
![]()
The help line no doesn't not talk about rescheduling option and because of them I am going to incur a cost on almost 30000. Worst decision of my life.
i have been trying to reschedule a flight from Delhi to Hubli and i have not got no response from Yatra... Its a shame... No phone answered as well.
Yatra Online / YatraTrip.in Customer Care's response, Jan 10, 2019
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Jan 15, 2019
Verified Support
I am trying to reschedule my flight since two days and yatra hasn’t responded till now what should I think and their yatra reschedule server doesn’t work at all they don’t even call and those costumer care numbers are useless either they are switched off or the numbers are not working
![]()
Yatra Online / YatraTrip.in Customer Care's response, Jan 23, 2019
Verified Support
I am trying to reschedule my flight since two days and yatra hasn’t responded till now what should I think and their yatra reschedule server doesn’t work at all they don’t even call and those costumer care numbers are useless either they are switched off or the numbers are not working
Yatra Online / YatraTrip.in Customer Care's response, Jan 22, 2019
Verified Support
Hi, Regret the inconvenience caused to you, please try to reschedule your flight booking from your laptop or a desktop, if any issue pertains, do share your yatra booking reference number and the number which you tried contacting where you are not getting response for us to check and assist you further. Thanks. Yatra Care !
I booked a ticket from kolkata to Raipur about 45 mins back today (17 September 2019).
The date of the flight is 25 November 2019.
By mistake, I booked a ticket for the 9:30 am flight instead of the 9:30 pm flight. I noticed the mistake immediately after completing the booking and tried rescheduling.
Called the helpline but it was of no use. When I tried following the process given in the website for reschesuling, i discovered that yatra wants me to pay the full price of a new ticket; rescheduling is nothing but purchase of a new ticket. Such a SCAM!!
I have purchased tickets from yatra many times in the past but I dont think I will ever use Yatra again.
The government should seriously look into these fraudulent practices of Yatra.
The date of the flight is 25 November 2019.
By mistake, I booked a ticket for the 9:30 am flight instead of the 9:30 pm flight. I noticed the mistake immediately after completing the booking and tried rescheduling.
Called the helpline but it was of no use. When I tried following the process given in the website for reschesuling, i discovered that yatra wants me to pay the full price of a new ticket; rescheduling is nothing but purchase of a new ticket. Such a SCAM!!
I have purchased tickets from yatra many times in the past but I dont think I will ever use Yatra again.
The government should seriously look into these fraudulent practices of Yatra.
Yatra Online / YatraTrip.in Customer Care's response, Sep 19, 2019
Verified Support
Dear Customer,
Greetings, from Yatra.com!
We would request you to please help us with your booking reference number so that we can check the details and assist you.
Alternately, you can also speak with airlines directly for the reschedule. They might provide you another alternate flight. Kindly speak with airlines as well.
Regards,
Yatra Care!
Greetings, from Yatra.com!
We would request you to please help us with your booking reference number so that we can check the details and assist you.
Alternately, you can also speak with airlines directly for the reschedule. They might provide you another alternate flight. Kindly speak with airlines as well.
Regards,
Yatra Care!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001