Comments
This is request to you not to book any hotel with Yatra.com, because I have face so many problem while tour to my holiday to Rajesthan. I have booked 2 night in jaipur( booking ref. YT7095338 & [protected]), 1 night in Ajmer ( booking ref. [protected].)and 2 night in Udaipur (1 night in Jaiwana Haveli and another 1 in Trident Hotel).
I have face major problem in Trident entire my family day has wasted because of yatra. While we go for check-in in Trident Hotel, at receiption they said their is NO booking in my name, I also shown my booking confirmation voucher of yatra. But they refuse it. I have contacted to yatra to short out the issue. Yatra has taken 6 Hrs to resolve, then I have check In 10:30Pm in night.
Yatra really I am very upset with the way of your working.
Regards,
Khalid Shaikh
I have face major problem in Trident entire my family day has wasted because of yatra. While we go for check-in in Trident Hotel, at receiption they said their is NO booking in my name, I also shown my booking confirmation voucher of yatra. But they refuse it. I have contacted to yatra to short out the issue. Yatra has taken 6 Hrs to resolve, then I have check In 10:30Pm in night.
Yatra really I am very upset with the way of your working.
Regards,
Khalid Shaikh
Dear Customer,
Thank you for contacting us at Yatra.com.
Kindly accept our sincere apologies for not giving you the high standard of service, which is a general norm of our company. We sincerely regret the inconvenience caused to you because of this. Our Customer Care Team would have contacted you regarding your above query. We have taken up the matter with the hotel concerned and the hotel management are extremely apologetic about the same. As communicated by our team, we will be processing a refund of 20% on the booking amount along with 1 night complimentary stay on room basis, details of which have been sent to your email address.
Please treat this as an isolated case and we look forward to keep assisting you with your future travel needs.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
Kindly accept our sincere apologies for not giving you the high standard of service, which is a general norm of our company. We sincerely regret the inconvenience caused to you because of this. Our Customer Care Team would have contacted you regarding your above query. We have taken up the matter with the hotel concerned and the hotel management are extremely apologetic about the same. As communicated by our team, we will be processing a refund of 20% on the booking amount along with 1 night complimentary stay on room basis, details of which have been sent to your email address.
Please treat this as an isolated case and we look forward to keep assisting you with your future travel needs.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
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Just to clarify, I have never stayed in Planet Green resort. They attract an entirely different set of customers who are more inclined towards spending their vacation without A/C, TV, etc. The reason i had put them was because I was looking for a hotel which has these facilities and Yatra without checking my needs had put the particular hotel as an option for me.
Thanks,
Arpan