[Resolved]  Yatra.com — Terrible service mind

I got a ticket from BOM to ADL on Yatra.com 3 months ago.

But because o[censored]rgent work, I need to go there 1 week earlier. So I wanted to change the departure date of my ticket since 1 week ago, but stil I haven't got any contact from them.

1. They never let me know their extention number

Whenever I called them and asked their extenstion, they never let me know.
"sorry, we are on the progress to get an extenstion number" How ridiculous!

So I had to repeate the same thing again again again around 20 times, and every time they said
"OK, after cheking the detial, we will call you back within 10 mis, but I haven;t got any call from them.

They have been alwasy telling me a lie. They never never called me.

And I have been wasting so much money & time to call them again again.

2. Useless custmoer care team

Even I sent my complaint emails around 20 times, no one replied to me. No one.
They why they have custmoer care service team?

I am a foreign national- customer, and I have never seen this kind of poor service during my whole life.

3. Cheating regarding their fee service option

There was a free visa assitance option when I got the ticket. as I was a foreigner who were staying in India, I wanted to get the visa assitance service that's why I chose yatra.com

But during for last 3 months, no one in Visa assitance team contacted me.
And whenever I asked them to offer visa assitance service they said "we will call you back"

But nothing happened! Nothing Nothing Nothing


- Rajnandan
- Internatinal Outbound Sales team
- custmoer care team
- Visa assitance team

Yatra.com, poor service team members.

Do I need to contact my embassy to solve this cheating problem?