[Resolved]  Yatra.com — Did not refund my payment

Address:

Delhi

Yatra.com has one of the worst customer service of any online travel booking site. The problem started when i called on early 13th morning to cancel my Air ticket (Yatra booking ID: # [protected]) scheduled for 8:15 am on the 14th July , the agent informed me that i will be getting a refund of Rs. 3200 if i cancel the ticket. before i could confirm and ask her to proceed, the call got disconnected. When i tried to reach them back, i got the message that we are facing technical diffuculties , call after some time.

I tried their number every half an hour, but was unable to reach them by 11:15 am. So i decided to drop them a mail at [protected]@yatra.com which is supposed to be their priority cancellation address. I recieved a mail from yatra after two days, that you have had a no show for the flight and a refund of Rs. 300 will be issued to you.

I have written to them about this issue, but they have not even bothered to respond to my email. I had been a loyal yatra.com customer, and have booked more than 20 tickets with them before. This is the first time however that i needed to contact their customer service. If you plan to book your ticket, beware of Yatra.com service. These people are thieves.