[Resolved]  Yatra.com — Didn't get refund

Address:

SAS Nagar, Punjab

I cancelled the ticket from Yatra.com booking ref# [protected] on 1st of Mar 2013 an i was told that i will get a refund within 5-7 days. Total amount which i paid was Rs.16,479, and i was supposed to get a refund for Rs.13379 after deducting Yatra's and airline's cancellation charges. I received a refund for Rs.6974 in my a/c on 7th Mar 2013, i didnt get the remaining refund, i called them to remind them again and they processed a refund for remaining Rs.6405 on 12th of Mar and was told that i will get a refund in 5-7 days. Now it has been 14 days and i have called them numerous times and have sent them emails, but no one is ready to help. They asked m to send my bank statement which i did. They asked me to call my bank, which i did 2-3 times. They promise me a callback and never callback. They say that they have processed the refund, but i have still not received it. I am really frustrated by calling them so many times. I should have got this refund by 10th of Mar 2013, but havent received the full refund till now. Please Help.
Regards,
Honey Sharma
[protected]