[Resolved] Yatra.com Flight Booking — Refund for cancellation not made for over 1 month
Yatra.com is very poor in making refunds if you cancel a flight booking with them.
We had 2 passengers booked from New delhi to Kolkata on 16 Dec 2009.One passenger was unable to travel, and we cancelled his booking through the yatra.com customer care number.
They cancelled it and informed us that the refund would definitely be made within 10-15 working days.
Today 1 month has passed by, and after calling up their customer care line over 6 times, each time i was promised that the refund would be made within 48 hours, but still no refund has been made.
Meanwhile, the credit card which was used to make the booking, has been charging us interest /finance charges on the amount of that booking, and we have been paying that from our pockets, which yatra.com refuses to make the refund on time, still promising us 5-6 working days.
My suggestion to all customers is that you need to be very careful while booking through yatra.com, since a slight change in your travels, requiring a cancellation or refund, will be a real problem with them.
They are good at taking money for booking, but they dont like making refunds or cancellations.
I will personally make sure that the Travel & tourism Minister receives this complaint, through my personal links with them.
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Aug 13, 2020Complaint marked as Resolved