Comments
It's more than 7 days when yatra team is looking into the issue. I got a call on 04th october 2011 from yatra where the official was not even aware of the complete rules and regulation and had not even read my mails completely. I got a mail again on 04th october 2011 to file TDR which I have done yesterday but also communicated that any difference must be paid by yatra. My concern is yatra team is still doing selective reading and trying to resolve the issue and no responsible person is actually trying to read the complete mails and taking action.
I have again received a mail from yatra today stating an incorrect rule. Yatra team has written that as per IRCTC rules for journeys of more than 1200 KM charts are prepared 12 hours in advance and since my mail was received at 6.28 A.M in the morning by the time chart was already prepared. As per IRTCT the ruke states For e-Ticket, booking can be done upto chart Preparation approximately 4 to 6 hours before departure of train.For morning trains with departure time upto 12.00 hrs charts are prepared on the previous night.
In addition I travel by August Kranti regularly and chart is prepared around 3.00 P.M only. Infact I had received a mail from yatra on 24th around 4.00 P.M stating that your tickets are waitlisted and you will receive a refund. I have been re-iterating this in all my communications again and again and still no one is reading the complete chain of mails and quoting incorrect rules again and again.
In addition I travel by August Kranti regularly and chart is prepared around 3.00 P.M only. Infact I had received a mail from yatra on 24th around 4.00 P.M stating that your tickets are waitlisted and you will receive a refund. I have been re-iterating this in all my communications again and again and still no one is reading the complete chain of mails and quoting incorrect rules again and again.
Dear Ms. Mata,
Greetings from Yatra.com
This is with reference to your email dated 10th October, 2011, regarding the cancellation, under Yatra booking reference number PXR8DE.We would like to inform you that your booking made under Gerenal Quota, it was a confirmed booking after the chart preparation, so as per IRCTC rule and regulation ticket cannot be cancel after the chart preparation.We have received your cancellation request on 24th September, 2011, at 6:23 AM than chart has already been prepared, as per the IRCTC rule and regulation if the ticket is for a distance of more than 500 kilometers, the chart is prepared before 12 to 14 hours prior of departure time.Your have already file the TDR and the TDR refund request is under process from IRCTC end.
If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.
Best Regards,
Yatra Team
Greetings from Yatra.com
This is with reference to your email dated 10th October, 2011, regarding the cancellation, under Yatra booking reference number PXR8DE.We would like to inform you that your booking made under Gerenal Quota, it was a confirmed booking after the chart preparation, so as per IRCTC rule and regulation ticket cannot be cancel after the chart preparation.We have received your cancellation request on 24th September, 2011, at 6:23 AM than chart has already been prepared, as per the IRCTC rule and regulation if the ticket is for a distance of more than 500 kilometers, the chart is prepared before 12 to 14 hours prior of departure time.Your have already file the TDR and the TDR refund request is under process from IRCTC end.
If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.
Best Regards,
Yatra Team
Dear Ms. Mata,
Greetings from Yatra.com
This is with reference to your email dated 10th October, 2011, regarding the cancellation, under Yatra booking reference number PXR8DE.We would like to inform you that your booking made under Gerenal Quota, it was a confirmed booking after the chart preparation, so as per IRCTC rule and regulation ticket cannot be cancel after the chart preparation. We have received your cancellation request on 24th September, 2011, at 6:23 AM than chart has already been prepared, as per the IRCTC rule and regulation if the ticket is for a distance of more than 500 kilometers, the chart is prepared before 12 to 14 hours prior of departure time.Your have already file the TDR and the TDR refund request is under process from IRCTC end.
If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.
Best Regards,
Yatra Care
Greetings from Yatra.com
This is with reference to your email dated 10th October, 2011, regarding the cancellation, under Yatra booking reference number PXR8DE.We would like to inform you that your booking made under Gerenal Quota, it was a confirmed booking after the chart preparation, so as per IRCTC rule and regulation ticket cannot be cancel after the chart preparation. We have received your cancellation request on 24th September, 2011, at 6:23 AM than chart has already been prepared, as per the IRCTC rule and regulation if the ticket is for a distance of more than 500 kilometers, the chart is prepared before 12 to 14 hours prior of departure time.Your have already file the TDR and the TDR refund request is under process from IRCTC end.
If you require further assistance, please contact to us at [protected]@yatra.com. A Yatra representative will be happy to help you.
Best Regards,
Yatra Care
It is ridiculous how can some one continue to revert to consumer complaints with incorrect rules and regulations and don't even bother to check all the reverts that people from there own organisation have also reverted. Even when I have given the rules and regulations as mentioned on the IRCTC yatra ooficials continue to quote incorrect regulations.
Dear Customer,
Greetings of the day from yatra.com.
We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. We have processed refund of INR 3712/- under yatra reference PXR8DE as per the normal cancellation charges on 28th October, 2011 from our end. Bank would take approx. 4-5 days to update the credit into your account. We hope this helps resolve your query.
Should you require any further assistance please write to us at [protected]@yatra.com.
Best Regards
Yatra Care
Greetings of the day from yatra.com.
We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. We have processed refund of INR 3712/- under yatra reference PXR8DE as per the normal cancellation charges on 28th October, 2011 from our end. Bank would take approx. 4-5 days to update the credit into your account. We hope this helps resolve your query.
Should you require any further assistance please write to us at [protected]@yatra.com.
Best Regards
Yatra Care
Thanks for looking into the complaint finally and refunding the amount due to me.
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Greetings of the day from yatra.com
We regret the delay in responding to your post on the forum & the inconvenience this may have caused you. Our concerned team is looking into your above query and would assist you in this regard. Would request your patience in the interim. Should you require any immediate assistance please write to us at [protected]@yatra.com
Best Regards
Yatra Care