Yatra.com — worst customer service | |||
Dear Sir /Madam, This is my first air ticket booking (yatra reference no.[protected]..date of booking 10th feb 2012) through yatra.com and the worst experience....I booked a ticket under yatra super saver scheme and packed my bags ,only to know after three hours,that my booking hasn't been made,I called the customer care and after some 15 minutes of waiting I get to know,that for some random reason I haven't got a ticket and they will return the amount to my card. Now my questions are........ Is this the way yatra behaves with their customer,why didn't they informed me about it (via mail or phone call),what were they waiting for,that I should reach the airport in the morning and figure out about my ticket. Okey you are returning full amount without deducting anything (I assume),but the amount will reach me in 5-6 working days,and for your fault I will be paying an interest on my card. Last ,if you don't have seats under super saver scheme,why the hell are you still flashing it on your website...why don't you just remove it...so that someone else doesn't get conned by you people. Much thanks in advance Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely regret any inconvenience faced by you during the above transaction. As advised by our Customer Care Team, the above booking was not completed due to a technical error. We have processed the full refund on the booking on 12th Feb ’12, and you should have received the credit into your account.
We would like to take this opportunity to assure you that this is an exceptional situation, and we sincerely hope that you would view it as an exception as well. We assure you of our best services at all times.
Best Regards
Yatra Care
Thank you for taking the time to share your feedback with us.
We sincerely regret any inconvenience faced by you during the above transaction. As advised by our Customer Care Team, the above booking was not completed due to a technical error. We have processed the full refund on the booking on 12th Feb ’12, and you should have received the credit into your account.
We would like to take this opportunity to assure you that this is an exceptional situation, and we sincerely hope that you would view it as an exception as well. We assure you of our best services at all times.
Best Regards
Yatra Care
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Yatra Customer care executives are hard to reach. I many times have to wait more than 20min on call but even after that call gets disconnected automatically & you again have to wait for the same period. After trying 5 times and after 1 hr of waiting i managed to speak with executive but there was no help available for ticket booked under super saver pack.
You can not change time, Date, Flight or we can say rescheduling and cancellation is not possible on this ticket.
It's very bad. I suffered a loss of Rs. 9000 due to this policy.
Hope others take care.