[Resolved]  Yatra — Holiday Package

Address:

Mumbai City, Maharashtra

Booking Information Yatra Reference Number: YT9273626
Yatra Voucher Number: A-196323
Supplier Ref Number: YT9273626
Booking Status: Confirmed
Yatra Voucher Date: 14 MAY 2012


Hotel : The Heritage Home (Kathmandu Fly n Stay)
Address: Thamel,Thamel,,KATHMANDU,Kathmandu[protected]
Phone:[protected]

After doing a full payment 1mnth in advance the journey time came and I didn’t get a call.
Yatra never bothered to check up on the booking and that was really unprofessional by a travel website boasting of excellent customer service.
I tried calling the Yatra Customer Care myself and it was just a waste of 30 minutes call time as the call was just put on hold and finally received a hotel voucher and travel tickets on 14th may after several reminders to Akash.

1)other travel websites gives a itinery of Do's and don'ts which we expect for hassle free travel,but we received nothing.
2) As confirmed from Yatra executive , passports to travel to nepal is not required any identity proof will do,but in immigration they asked for voting card or passports and even childs school id .
3) Bought tkts from mumbai- Delhi connecting Delhi-Kathmandu ,but the connecting time was just 1 and 1/2 hrs
made us run through the airport.
4)Reached the airport ,hotel car didn't come to pick us up.
5)Hotel number given to us was not working.
6)Reached hotel and was shocked to see the condition of Hotel.
7)Pillow cover torn
8)No electricity for 8 hrs and no generator back-up.
9) Telephone lines not working if no Electricity .
10)Shower not working.
12)Breakfast was inclusive ,but no option was given...serving portion were so less.
13)Even no hot chocolate was avaliable for my son.

Wants to file a complaint against yatra.com for their irresponsible action and to spoil my holiday, which is completetly ridiculous .
The experience which I had with Yatra was pretty disappointing and caused me a lot of inconvenience. Atleast Yatra is not going to be my preferred travel website ever.