[Resolved]  Yatra Online — Double Charging

I had booked tickets online via Yatra. I got a confirmation email as well as my e-ticket. However when I went to the airport to board my plane, the airlines said there was no ticket. So I was forced to buy a one way ticket. When I called up Yatra, they admitted it was some technical fault on their side and they sent me another e-ticket for my return flight. They also sent me a mail saying they will refund me for the on-way ticket I had to pay for. This happened in January 2011 and I have yet to get my refund. I have mailed them and called them multiple times but have yet to get a response. Any help is much appreciated.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We would request you to share your conatct details with us so that one of our Customer Service Representative can call you and assist you with your query.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care
Dear Customer,
Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We have processed the refund of INR 5232 form our end. As the mode of payment used for booking is credit card so the bank will take approx 4-5 working days in order to reflect the credit amount in your card.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards

Yatra Care

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