[Resolved] Yatra.com — money blocked while booking air ticket | |
i was in the process of booking a flight from mumbai to delhi. there incurred some error, mostly a deliberate one, or may be it was a flaw in yatra.com website that i got the message that my ticket money, Rs. 3585 was blocked and then it has not yet been released. when i contacted their customer care, they say it would take 7-8 days before it gets refunded. so it has caused a great deal of inconvenience to me and i urge the concerned authorities at yatra.com to help my cause immediately. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 186 Comments | |
Comments
Yatra.com — BOOKING ON A WRONG FLIGHT OTHER THAN THE ONE ASKED FOR.
ON 12 JULY 2011, I AMIT CHAUDHARY BOOKED MYSELF ON AIR INDIA ,FOR A DELHI TO SRINAGAR FLIGHT ON 17 JULY 2011 .MY YATRA REF NO. WAS 7195199.SINCE I HAD SOME MORNING COMMITMENT TO MEET THE SAME DAY I SPECIFICALLY BOOKED FOR AN AFTERNOON FLIGHT (AI-825)WHICH WAS TO DEPART AT 1145HRS TO BE EXACT AND WOULD HAVE REACHED SRINAGAR AT 1300HRS.I DID MY CORRESPONDENCE WITH CERTAIN MR RAJNISH KAUSHAL OF YATRA.COM FOR BOOKING THAT PARTICULAR FLIGHT.I COMPLETED THE PAYMENT WITHOUT ANY PROBLEMS AND MR RAJNISH KAUSHAL ALSO CONFIRMED ME FOR THE SAME FLIGHT.TO MY HORROR ON 16 JULY 2011,IN THE MORNING WHEN I LOGGED ON TO TAKE A PRINT OF E-TICKET I SAW MYSELF BOOKED FOR A MORNING 10 O CLOCK FLIGHT (AI-425)INSTEAD .I IMMEDIATELY GAVE A CALL TO YATRA.COM REGARDING THE WRONG BOOKING.AS I REMEMBER I FIRST HAPPEN TO SPEAK TO MRS RAJNI FOLLWED BY MRS DEEPA,THAN MR RAHUL.I EXPLAINED WHAT HAS HAPPENED FIRST THEY REFUSED TO BELIEVE ME THAT I ACTUALLY BOOKED FOR A AFTERNOON FLIGHT .IN MY DEFENCE I ALSO E-MAILED THE MAILS EXCHANGED BETWEEN ME AND MR RAJNISH KAUSHAL FOR THE SAME .THIS CALLING TO THEIR OFFICE STARTED AT AROUND 9 O CLOCK IN THE MORNING AND EVERYTIME I CALL I HAVE TO TELL THE ENTIRE STORY AS THEY WILL NOT PUT ME THROUGH LAST GENTLEMAN OR LADY I SPOKE TO. THEY PERFECTLY PLAYED THEIR WAITING GAME UNTIL IT WAS 3 O CLOCK IN THE AFTERNOON WHERE IN A LADY FROM THEIR OFFICE GAVE ME AN OPTION OF PUTTING ME ON DIFFERENT FLIGHT.BY THAT TIME I HAD NO OPTION BUT TO FLY IN THAT 10 O CLOCK FLIGHT AS I COULD NOT CONFIRM MY TRAVEL PLANS TO PEOPLE IN DELHI AND SRINAGAR.THIS UNPROFESSIONAL BEHAVIOUR OF YATRA.COM HAS CAUSED ME MENTAL TRAUMA AND FORCED ME TO CHANGE MY BUSINESS PLANS.I WAS MADE TO LOOK LIKE A AFTER SPENDING 12K RUPEES AND TO BE ON SAME FLIGHT WHICH WAS OTHERWISE AVAILABLE FOR 4K THOUSAND LESS WHEN I BOOKED MY FLIGHT ON 12 JULY BECAUSE OF SOME INSANE PEOPLE IN YATRA.COM. I DEMAND A SORRY AND MONETARY COMPENSATION FROM YATRA.COM AND DEFINITIVE ACTION AGAINST MR RAJNISH KAUSHAL. Dear Customer,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard.The team has been in contact with you regarding the above post, we agree that the agent had booked you in different flight and as a gesture we also offered you alternative flight with Kingfisher airline by taking loss from our end for the travel on the same day. As agreed from your end you wished to travel on the same Air India flight which was booked by the agent itself.
We have actually charged the flight for the amount of INR 12780 as the seats were available on the that particular amount for 10:00hrs flight. As there is some disputes about the fare so we would request you to provide the screen shot of the same fare which was available at your end so that we could assist you further.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Team
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard.The team has been in contact with you regarding the above post, we agree that the agent had booked you in different flight and as a gesture we also offered you alternative flight with Kingfisher airline by taking loss from our end for the travel on the same day. As agreed from your end you wished to travel on the same Air India flight which was booked by the agent itself.
We have actually charged the flight for the amount of INR 12780 as the seats were available on the that particular amount for 10:00hrs flight. As there is some disputes about the fare so we would request you to provide the screen shot of the same fare which was available at your end so that we could assist you further.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Team
Yatra.com — NO INFORMATION NO E VOUCHERS DELIVERY NO DATA
THE WORST TRAVEL AGENT ONLINE , VERY POOR SERVICE , NO RESPONSE FOR DAYS ,NOT PROVIDING ITERNIARY OF TRIPS EVEN AFTER PAYMENT GIVEN ONLINE , UNECCASSRY CALLS MADE ON MOBILE ASKING IRRELAVENT INFO FROM CUSTOMERS HARRASING THE CUSTOMER AND NOT REPLING BY E MAIL FOR ANY QUERIES
Dear Customer,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Yatra.com — Not refunding the amount for the booking which is not confirmed
Dear Sir/Madam,On 6th of August i booked ticket for Mumbai to Bhavnagar to be travelled on 10th of August. On 9th of august when i am trying to take print of my ticket, it says it is unconfirmed. when i spoke to customer support of yatra, they confirmed that the ticket is not confirmed, pls. book another ticket and your money would be refunded. All conversation was with transaction referece no. [protected]. Since no ticket was available for the same flight i had to book the flight to ahmedabad for the 10th of aug.
On 10th when i am reuesting for my refund one executive Mr. Mohammad Imtiyaz is telling me the amount cannot be refunded as your ticket is confirmed. Why would i make two tickts for sam passenger, same day, same time for 2 differnt destination ie one for ahmedabad and one for bhavnagar. he understand the situation and told me that there wont be full refund. i asked for call retrival for 9th of august and he told me that youcannot have it today but can have it tomorrow.
On 11th of august i again called and explained whole pain again to Mr. Suarabh, but to my bad luck he didn't understand anything and i spoke to his senior Ms. heena Sharma, to which she confirmed that i need to provide agent name that i spoke on 9th of august, then only they can retriev call, other wise it is not possible.
My whole concern over here is if there's some fault in the system of the vendor why should a customer suffer, they are not providing me full refund neither the call wherein the agent confirmed that the full amount would be refunded and go for another booking. in such an scenario i am helpless to process further.
Kindly accord with judiciary award.
Regards,
Chidrup Shah
# [protected]
Yatra.com — for ticket
I had book tickets for katmandu nepal my refrence no, is [protected] Dear Customer,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. Based on your conversation with our Customer Care, we have initiated the full refund on the above transaction. The bank would take approx.5-7 working days to update this credit into your account since this is a Bank Transfer.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. Based on your conversation with our Customer Care, we have initiated the full refund on the above transaction. The bank would take approx.5-7 working days to update this credit into your account since this is a Bank Transfer.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Dear Mr Srihari,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. We have processed the refund for the amount of 7675.39 from our end on 28th May 2010 itself. Request you to check with your Bank for the credit amount.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. We have processed the refund for the amount of 7675.39 from our end on 28th May 2010 itself. Request you to check with your Bank for the credit amount.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Mr Phukan,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We have already processed the refund for the reference # VDIX2C for the amount of INR 1877.00 from our end on 08th June 2010 and for the reference # OUGX2C the booking is not confirmed and also the payment did not go through. Request you to check with your Bank for the same.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We have already processed the refund for the reference # VDIX2C for the amount of INR 1877.00 from our end on 08th June 2010 and for the reference # OUGX2C the booking is not confirmed and also the payment did not go through. Request you to check with your Bank for the same.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Mr Khan,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We have already processed the refund for the reference # [protected] for the amount of INR 8278.87 from our end on 30th June 2010.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We have already processed the refund for the reference # [protected] for the amount of INR 8278.87 from our end on 30th June 2010.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Mr.Sadique,
Please accept our sincere apologies for the inconvenience caused to you.
As discussed, the payment did not go through when you made the reservation online, hence the tickets could not be confirmed.
However, post the made at our Mumbai office, the tickets have been issued and collected by you.
Please feel free to contact us in case of any queries.
Regards,
Yatra Care
Please accept our sincere apologies for the inconvenience caused to you.
As discussed, the payment did not go through when you made the reservation online, hence the tickets could not be confirmed.
However, post the made at our Mumbai office, the tickets have been issued and collected by you.
Please feel free to contact us in case of any queries.
Regards,
Yatra Care
Yatra.com — Charges for minor changes
I booked internation flight ticket on 10th Aug thorugh yatra. Even after getting the email confirmation ticket was not reflected in my yatra account. Also once ticket is booked , you can not modify / cancel the ticket online.On 11th Aug 2011, i wanted to make the changes in my ticket as title given was Mr. instead of Ms. I was assured by yatra that problem will be resolved in a day however there was no response even after 15 days. When I reminded them by logging a complaint, I was asked to pay approximately 5000 rupees extra ( when i checked the airline site, tickets were available in the same price )
My booking reference is [protected]
Can you please help me to resolve the issue? Now i do not want to travel on this ticket because as per yatra , it mignt be a risk.
They do not have any cancellation rules / guidelines available on their website for international flights.
Dear Ms Patole,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you regarding your above query. As informed to you that you can cancel the existing PNR 696U5G and make a new booking by paying Rs 5000 approx as a fare difference, or you can also go with th existing booking 696U5G and the APIS details will be updated and also a letter will be provided to you specifying the error wherein we will not take the guarantee of the emigration. As confirmed by you that you want to cancel the tickets and will contact our Customer Care Team when it is needed. We hope your concerns are resolved from our end.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you regarding your above query. As informed to you that you can cancel the existing PNR 696U5G and make a new booking by paying Rs 5000 approx as a fare difference, or you can also go with th existing booking 696U5G and the APIS details will be updated and also a letter will be provided to you specifying the error wherein we will not take the guarantee of the emigration. As confirmed by you that you want to cancel the tickets and will contact our Customer Care Team when it is needed. We hope your concerns are resolved from our end.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Customer,
Greetings of the day from yatra.com !!
We sincerely apologize for the delayed response to your post & for the delayed refund on the above transaction. This is most definitely not the level of service we aim to provide our customers. We have now processed full refund of INR 2186/- under yatra reference [protected]. Bank would take approx. 4-5 days to update the credit into your account. Once again, please do accept our sincere apologiesfor the inconvenience faced by you. Please treat this as an isolated case and we look forward to assist you with your future travel requirements.
Should you require any further assistance, please call us on[protected] /[protected] /[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Greetings of the day from yatra.com !!
We sincerely apologize for the delayed response to your post & for the delayed refund on the above transaction. This is most definitely not the level of service we aim to provide our customers. We have now processed full refund of INR 2186/- under yatra reference [protected]. Bank would take approx. 4-5 days to update the credit into your account. Once again, please do accept our sincere apologiesfor the inconvenience faced by you. Please treat this as an isolated case and we look forward to assist you with your future travel requirements.
Should you require any further assistance, please call us on[protected] /[protected] /[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Mr Khandelwal,
Greetings of the day from yatra.com
We sincerely regret the inconvenience faced by you during your travel to Manali. Our Customer Care Team did try contacting you prior to your arrival to inform you regarding the status of the booking, but they were unable to reach you.The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon.
Refund of INR 450/- is processed from our end on 11th August, 2011 and we have sent the confirmation e-mail for the future discount booking to your registered e-mail.
Once again, please do accept our apologies for the inconvenience faced by you. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Should you have any further queries, please do contact us at [protected] or email us at [protected]@yatra.com and we would be happy to assist you.
Best Regards
Yatra Care
Greetings of the day from yatra.com
We sincerely regret the inconvenience faced by you during your travel to Manali. Our Customer Care Team did try contacting you prior to your arrival to inform you regarding the status of the booking, but they were unable to reach you.The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon.
Refund of INR 450/- is processed from our end on 11th August, 2011 and we have sent the confirmation e-mail for the future discount booking to your registered e-mail.
Once again, please do accept our apologies for the inconvenience faced by you. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Should you have any further queries, please do contact us at [protected] or email us at [protected]@yatra.com and we would be happy to assist you.
Best Regards
Yatra Care
I am facing the same problem, where they are not refunding the money on international travel
Dear Ms Dash,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be assured this is most definitely not the quality of service we aim to provide our customers. As the booking got rejected online so the refund for the reference # [protected] was already processed from our end on 30 SEP 2010. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be assured this is most definitely not the quality of service we aim to provide our customers. As the booking got rejected online so the refund for the reference # [protected] was already processed from our end on 30 SEP 2010. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
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Thank you for contacting us at Yatra.com.
Our Customer Care Team would have contacted you regarding your above query. Request you to send us the copy of the ticket with an endorsement from the airline mentioning the refund due, to enable us to process the refund on your booking.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care