[Resolved]  Yatra.com — Complaint against Yatra.com for their irresponsible behaviour.

Address:

East Delhi, Delhi

Dear Sir/Mam,
I Achin M Agarwal wants to file a complaint against yatra.com for their irresponsible action which is completetly ridiculous.
My Parents tickets were confirmed for Delhi to los angeles on 31 sep,2010 and returning flight from Los angeles to Delhi on 27 oct,2010 through yatra.com with BOOKING REF ZCOEQ4
But due to some reasons they had a doubt for departure and i jus forwarded a message to yatra on 16 sep asking for jus information regarding cancellations of tickets and but they didn't replied us whether they have cancelled it or any other action they have taken regarding that matter and after that my parents confirmed two days before departing to Los angeles about their tickets and they just departed to Los angeles on confirmed date 31 sep,2010.
Now, when 27 oct,2010 came they just reached the airport for boarding flight from Los angeles to Delhi and after waiting for many hours at airport in this old age then they were told by asiana airlines counter that their tickets had been cancelled by yatra.com on 15 oct,2010.
I want to ask if mail for cancellation is forwarded on 16 sep,2010 to yatra.com for cancellation of both sides of round trip tickets and why they had not called me up or mailed me to confirm about the status of tickets whether to cancel it or not and if they want to cancel it as request is forwarded on 16 sep.2010 itself thereafter they also allowed my parents(the passenger) to board flight to Los angeles from delh on 31 sep,2010i and suddenly on 15 oct,2010 they themselves cancelled tickets by their own without asking us.Tell me if passenger goes outside for tourism purpose they have to come back also so how could they cancel the tickets for one side by their own and now they are asking extra money around 80000rs.This is completly fraud on their part.Tell me first of all my parents are in old age and now they are paying 200$ per day their as thier expenses on regular basis their for theri accomodation and fooding and now they are asked to pay 80000rs more for tickets by yatra.This is ridicuous on their part.
Please solve our matter.
Regards,
Achin Agarwal
[protected]