Yatra Online / YatraTrip.in Complaints & Reviews

Dear Team please take an immediate action on this. My Yatra ref no is YT11630698. I had booked Hotel Mangalam, Kolkata a week ago, and accordingly paid, and got the hotel voucher, confirming my booking. at the 11th hour, i get a msg stating they would have cancel my booking. adding to the agony, they replace my booking with a very substandard hotel, with leaving me no options. when requested the customer center executive, Mr Rohit, they revert back, with arrogance, that they cant do anything else, and I have to wait till the booking date for the confirmation. Sounds stupid, and blasphemous, but thats the reality of Yatra.com. I want to initiate a legal action on Yatra, that despite providing the hotel voucher, they cancel the booking to my extreme agony and disappointment. and with no replacement!! reg Arun arun.[protected]@gmail.com

I have booked indigo flight thru yatra.com on 27th July.Then i got a message that they could not issue the flight ticket due to technical problem but my credit card was debited by 38000rs. Now am behind them for 2weeks but they are not responding aptly.They are giving so many contact numbers while calling customer care but no one is giving any proper answer. How can i get my money back?My booking reference is [protected]

I have booked air ticket on 4.8.2013 under ref no. CCA13HQWVS456IGK7320938 for cochin Mumbai sector on Go Air . Payment has been mafde through net banking on line. Status of the booking and ticket could not be retrieved. Pl confirm the stat of booking as the payment is already effected.

On 23rd March I received an email regarding a Holiday Package of 3N 4 Days powered by Yatra.com for Rs 3999.Alongwith this voucher I was entitled to one of the 4 gifts namely Grasim Suit pc,Maxima Gents Watch and 2 more which I forgot.Also there was a special gift,A Trolly Bag, which was additional if I would purchase the voucher at that time only.So keeping the trust in your Brand name,I purchased the voucher right away. Now as per Madam Chandan,who was communicating with me, I was entitled to A Trolley Bag alongwith one of the other free gifts of my choice alongwith my Voucher ,all for Rs 3999/-. Next day I received a call where they wanted to confirm my request,they told me regarding the free gifts as well as an additional Rs 499/- to be paid within 90 days.I agreed to that also.Then on the 1st or 2nd April (not sure),I received a verification call to verify my order with all the details.At first I refused the order and wanted my refund since they were not ready to give the free gift of my choice.Then after their assurance I agreed to verified my order ,they read out all the Terms and conditions on the phone alongwith the payment details.They must have also read the url which i don't remember,but they insist on doing so.Next day I receive all this in my email with my order Id [protected],terms and conditions,but no url. Somewhere in May end I try to pay but where I dont know where.I try to call the Customer care,they say not availible.None of the support phones work.Even [protected]@baggittoday was not working since it would be redirected to the complaints forum where Bagittoday was declared a FRAUD site.I was very dissappointed knowing that I was cheated. Again in July, I tried calling and luckily i could talk to someone but I received a response that my order has expired.Now WHAT DO I DO??.You can check every detail on the recording of phone calls as well as emails sent to me.Even Promo codes were sent but NO URL for Payment.NO VOUCHER,NO TROLLY BAG, and NO FREE GIFT received by me, after so many promises from a company whose name is so big.Very sad.

I had booked Ladakh trip with Yatra on 2nd of May, 2013 for 2nd June, 2013. My Booking ID is SR298721. I made advance payment of Rs. 15000 on that day itself as told by Yatra representative (Prince Kumar). Total cost of the package was 49500 rupees for 2 persons. When I enquired that when will I have to make the remaining payment, he said Yatra will get back to me around 10-15 days before the trip and at that time I will get the receipt and other details. After that I kept waiting for call from Yatra but I never got one. Finally, I made call to Yatra on 25/05/2013 and asked about the trip. The same representative told me he is surprised to know that and he would enquire and get back to me. After few hours he made a call to me saying that the hotels are under renovation and the trip needs to be cancelled. He said that he is trying and will try whatever is possible from his end to see that the my trip doesn't get cancelled. He told me that he is going to come for me on Sunday and see what can he do about it. He calls me on Sunday saying he tried everything possible and the trip cannot happen. He suggested me two options, 1) I can go for an alternate package (which wascosting approximately 20000 rupees more than the package I had booked) or I can take my refund back. The package was costing more because the travel dates were near. I had budget constraint and I declined the trip option and opted for refund. I thought it's better to manage myself rather than paying extra price to yatra.

I enquired with the hotel which they had mentioned in itinerary and found that the hotel was not under renovation. Now its more than 2 months now I am still waiting for the refund. I have called more than 15 times with no success. I am given either of these answers. 1. We will call you back in the evening with details (and I never get a call) or 2. Your refund will be processed in 10-15 days. I am literally fed up following up with Yatra about my refund.

Now, I wish to get compensated for following:
1. Extra bucks I had to pay for the package I booked after this incident. If I would have booked package 1 month back I would had to pay less as compared to booking made 5-6 days prior to travel.
2. Energy lost behind following up with Yatra team. It's literally tiresome.
3. Interest that I could have earned over this money which Yatra is earning right now from my money.

I went through the complains against Yatra and felt like it's their strategy. Earn more by modifying the trip or earn interest over the money provided by the customer by not returning them in timely manner.

Hoping that complain on this forum helps.

Thanks,
Rituraj

Modus operandi OF YATRA.COM
Step 1 Take full money from public by offering upto 50 % discount of all hotels. And give them confirmation email , confirmation voucher no. and food coupon no etc.
Step 2 Wait for few days till public books their railways / airlines ticket.
Step 3 After some time yatra.com official will call and say your required hotel is not available so please choose this XYZ… hotel or else take refund.
Step 4 More then 90 % of people will agree to accept the low grade hotel offered to them as else they will suffer loss of railway or airline bookings and thus yatra.com earns heavy commission from their predecided hotels. Very few % will ask for refund as refund leads to railway/airlines/taxi booking loss
(They take money in the name of branded hotels/ resorts but after that shift you to other cheap hotels)

I AM A VICTIM. OF YATRA.COM . DETAILS OF MY BOOKING ARE GIVEN BELOW :-

i had booked 2 rooms (4 ADULTS AND 3 CHILDREN ) in Atali Resort, Rishikesh (For 21 and 22 june 2013), through Yatra.com - booking reference no : [protected] on Wednesday, 24 April 2013 1:57 PM

Full payment done through debit card on 24th april 2013. We received hotel confirmation and food voucher on email from yatra.com within few minutes of payment. So we booked taxi and announced holiday to the staff in our business and did other necessary arrangements for travel.
On 4th may 2013 (after 10 days of taking money from us) yatra.com official, Alok Rawat , says change the resort as it is not available and the voucher and confirmation email we sent earlier is now cancelled.

NOW WE WERE STRUCK BETWEEN FOLLOWING TWO OPTIONS -
Option (I) The hotel which YATRA.COM was giving in place of Atali resort was much below the level of Atali .
(Option II) And if we asked yatra to refund our money then we would suffer loss of advance given to taxi operator and loss of business as our staff had further made their vacation plans and did their railways bookings etc. (because we had already announced holidays to them)

SO INSTEAD OF wasting OUR PRECIOUS MONEY ON YATRA.COM WE DECIDED TO SUFFER THE LOSS OF OPTION II AND ASKED FOR REFUND.
SO PLEASE DON’T GET CARRIED AWAY BY DISCOUNTS OFFERED BY YATRA.COM YOU WILL NOT GET THAT HOTEL FOR WHICH YOU ARE PAYING MONEY .




DETAILS OF CONFIRMATION AND PAYMENT MADE ARE GIVEN BELOW

Yatra Reference Number: YT11072509

Yatra Voucher Number: A-246289
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Hotel : Atali Ganga
Address: Atali Dogi, Badrinath Road,Tehri Garhwal,Atali Dogi,Garhwal,India
Check-in: 21 Jun 2013
Check-out: 23 Jun 2013
Nights: 2
Room Type: Cottage Room

Yatra Reference Number: YT11072509
Yatra Voucher Number: A-246288
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Total Room Tariff (2 Rooms, 4 Adults3 Children + Including Taxes) Rs. 25,614
Promotion Discount (-) Rs. 1,500
Grand Total Rs. 24,114
Yatra.com booking reference no : [protected] on Wednesday, 24 April 2013 1:57 PM

Booking Details:
Yatra.com Reference No. [protected]
Yatra booking no: 11123838
Name: Dibyo Jyoti Sen
Email: [protected]@gmail.com
Mobile: [protected]

On 7th May 2013, I booked Hotel+Flight Package for a round trip (Guwahati  Chennai) for Rs 29233.03 on Yatra.com with Reference No. [protected] and Yatra booking no: 11123838.
My Package included the following:
i) Domestic Flight(Indigo...

I booked manasarovar yatra booking reference ID is S316009.
I booked this ticket on 12th May 2013 ( Time 2.30 PM ) for Manasarovar yatra on May 27th 2013 with Suvudha Kanojia.
Even during booking she hurried me to pay the amount and asked me to send the docs immediately. I have done my job like paying the required amount , sending Docs within 3 hours of time. All my docs are received as per the courier to your office. I have send all my docs including my original passport , other docs immediately within a day. I did not get any information about the docs and the process yet . Everytime I call to the customer care I get a response saying that someone would call you and inform me about the docs and trip. None of them responded yet. I do not know why so much reluctant to give information for a customer.
The payment as per the Website is 92023 for May 27th trip. They charged me 99023 . there is no explanation given to this. Please also revert back the extra amount (7000 Rs) which I have paid.If there are any issues please let me know.
I already lodged my complaint via the website for a New complaint 3 days ago. But no response from any one.This is reason for escalation.

Name : Vaibhav Agarwal
Yatra (US website) Booking Reference Number: 6WF3XP

This is in regards to the booking reference number 6WF3XP. The flight was from Pittsburgh to New Delhi and was through Toronto. Now, at the time of booking, I specifically asked if I would require a transit visa for Canada and I was told by the representative from Yatra that no, I would not need one. But later I got to know from the airlines that I do require one.

I applied for a transit visa but it was too late to get one. Also, Yatra did not entertain my request to reschedule my flight to India through another route that does not requires me to get any transit visa. I asked them multiple times over phone and email but they denied my request. They just said that rescheduling is possible and not re-routing. On the other hand, Lufthansa told me that re-routing can be done but it needs to be done by the agent (Yatra).

Eventually, after several days Yatra did re-route the tickets which costed me an additional $570 (350 rescheduling charge +220 fare difference) dollars. They not only delayed the whole process because of which I had to shell out extra for the fare difference but also repeatedly misguided me on what was possible and what was not. I am annoyed and terribly hurt by this unproffesional behavior from Yatra. I had to go through all this ordeal all because I was misguided by the Yatra representative in the first place!

Regards,
Vaibhav

I did a Hotel Welbeck Residency,ooty booking with yatra.com on 11th may 2013 , after making the payments i got the confirmation and Hotel Vouchers from Yatra.com that the booking is confirmed . I asked my guest to go with the voucher details to the hotel and check-in at the hotel . Once the guest went there they came to know that its a fraud booking as there was no such booking was confirmed from the hotel and the Hotel people confirmed that the hotel is totally full so they cant provide any room to the guest .When i contacted them i spoke to a person named Rohit over there who promised me to resolve the issue on immediate basis and after that call i kept waiting but no one gave any call to me . God knows how the guest spent their whole night as there was no rooms available in any hotel . The very next day i provided The Taj Savoy Ooty @ Rs 13,000per night for 2 nights . When i contacted yatra.com they said that they will refund the whole amount in our account from which it was deducted but what about the problems through which the guest went for whole night ? who is going to compensate it ? I request the consumer forum of india to take action again Yatra.com to provide the compensation against this financial loss and mental trauma .As a citizen of india i expect the government to take proper legal action against them and protect the consumers from such frauds and give proper punishment to such fraud companies .Im mentioning the details which i got from yatra after booking in the Hotel voucher sent by them .



Hotel Voucher
Yatra.com
Yatra Helpline[protected]
Please present this hotel voucher and a valid photo identify proof at the time of check-in at the hotel.
Booking Information
Yatra Reference Number: YT11142724
Yatra Voucher Number: A-250653
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 11 MAY 2013

Hotel : Hotel Welbeck Residency
Address: Welbeck Circle,Club Road,Club Road,Ooty,India
Phone: [protected]

Booking Details
Guest Name: Mr JAGDISH KHULGE
Number of Guest: 3
Adults: 2
Children (Under 12 Years): 1
Check-in: 11 May 2013
Check-out: 13 May 2013
Nights: 2
Room Type: Super Deluxe Room

Inclusions:

Breakfast


Cancellation & Amendment Policy

No refund if you cancel this booking. You might be charged upto the full cost of stay (including taxes & service charge) if you do not check-in to the hotel.

Wishing you a happy stay with Yatra.com!

For more information on your booking, call us at[protected]. Please mention the Yatra Reference Number provided above to retrieve your booking.
Disclaimer :
This is a system-generated email. We request you to not reply to this message. For any query or clarification, please write to us at [protected]@yatra.com

Sir
I've planned for my honeymoon toor package Through yatra.com for 5Night/6 Days from Delhi to phuket & Bangkok ,as per There quotation They have given me a offer price of 45843 Rs (including airfare/land package & bookings /government [protected]@ 3.09%) For 2 person .and I've done my booking by giving token amount of 20,000 Rs to initiate my bookings .They booked my flight tickets .but now 1 month before The departure ( My departure date 10Th of June 2013) I've to pay my remaining amount 25843 .when i asked yatra for remaining amount to pay They have told me That reaming amount is around 71000 Rs . i was shocked by listening The due amount ,when i asked Them why There is a difference in amount They simply told me That earlier price was only for 1 person .i have all The conversation Through mail in which yatra travel consultant has mentioned everything in detail about total package cost & no of person travelling with detailed itinerary .Now They are totally denying my request & offer me to get back The deposited amount 20000 .
its a humble request of my wife & myself thorugh this forum to help & assist us in solving the stated matter against yatra .

Regards
vishwaraj chari
mob [protected]

Beware of YATRA.COM even if you are making the payment for flight ticket they are not paying it to the particular airline.
Please share this
Today my kid and wife got harassed unnecessarily in Bangalore airport while they were about to travel from Bangalore to Kolkata.
I bought the ticket on 26th of April from Yatra and got the invoice and confirmed E-Ticket.
I paid for both my wife and infant kid and in fact the invoice is showing the same.
But when they arrived at the Spice Jet counter my wife has been told that payment has not been made for the infant kid.
My wife submitted the e-ticket but they told the spice jet system is not showing the same.
I called the spice jet guys they told me to call Yatra (but as Yatra is booking on behalf of Spicejet they should have made the call).
Yatra customer care told me that she will call my wife in her mobile and will sort the thing out.
But after a while my wife informed me nothing has happened and she has made the payment.
But the Yatra customer care didn’t bother to call me again.
I called the Yatra customer care this time they started repeating about compensation of the additional amount my wife has paid… but what about the harassments my wife and my infant kid has gone through??
And they called on record that’s ir Spicejet’s system fault they have that conversations recorded.
I did call Spicejet but what they said is though the booking has been made for my kid they didn’t received the payment from yatra and in their record its showing payment needs to be made in counter.
I have lodged a complaint and asked for that document.
Spice jet has sent me an email detail has been given bellow-

============================================================
Reference:- CR/249239/2013

Dear Sir,

PNR :- P6LUWM

Greetings from SpiceJet.

This is with reference to CR/249239/2013.

We would like to inform you that as per our records reservation was done through the travel agency and please note that Infant was not added by them therefore we would request you to kindly once check with the same source from where the booking was generated.

We would not be in a position to process your request.

In case you need further clarification/assistance, please feel free to get in touch with us.

Assuring you of our best attention at all times.

Thanks and Regards
Ruchika Sharma,
Customer Relations,
Spicejet Limited.

Mobile :[protected]
Fax No. :[protected]
Website : http://www.spicejet.com

Dear Sir/Madam,

I have booked an air ticket for my wife & child from Madurai to Mumbai in Air India flight through Yatra.com website on 24.01.2013. When i booked 1st time the transaction was success & Rs.4537/- was deduct from my account, but I din't received ticket. With in 5 minutes i received a call from Yatra call center & they told that ur ticket is not confirmed because of payment was not received at YATRA & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days. But I did not received refund & on 4th Feb i sent my 1st mail to YATRA regarding the refund & yatra replied me that send ur transaction detail. I have attached my transaction details and i again sent mail on 11th feb & yatra replied that with a mail that the amount was not credit in our account. Then I showed YATRA's reply to SBI where I am having account & they replied me that both the transactions maid for booking the air tickets are credit in yatra account on 28.01.2013. The reply from yatra, SBI bank , the details of my successful booking of ticket & my transaction detail till date from the booking are with me I can send it through mail if i get a mail ID to send those details.It is in pdf fomat. Please help me to get the refund.

A.Vignesh,
Ph:[protected]

Sir, we had booked a ticket Booking referene No ZLCA5R Dtd 16.04.2012, Air Canada 7 Lufthansa, Departure 7.05.2012, Bangalore Frankfurt Ottawa Saskatoon and return, FEBRUARY 25 2013, through YATRA ONLINE , 10TH FLOOR TOWER B, UNITECH CYBER PARK, SECTOR 39, GURGAON. The full amount of Rs 82,331 was paid, ticket issued, and I travelled to Saskatoon. As my mother Vimala SDtephen was seriosly ill, Ihad to leave immediately, I Had informed the travel agent YATRA ONLINE , 10TH FLOOR TOWER B, UNITECH CYBER PARK, SECTOR 39, GURGAON, IN NOVEMBER 2012, TO CANCEL THE TICKET iE RETURN SECTOR SASKATOON BANGALORE, AND REFUND THE AMOUNT, TO JENNIFER KAVITHA STEPHEN, EUREKA, APPLEBY ROAD WELLINGTON 643232 NILGIRIS TAMILNADU. Till date no refund has been received and we have several times and it is of no use.
We would kindly request and persuade the YATRA ONLINE TO REFUND THE AMOUNT DUE AT THE EARLIST AS IT OVER 6 MONTHS.
Thanking you, JENNIFER KAVITHA STEPHEN. CELL [protected]

Dear sir,
We had booked tickets For Anita rana two and fro through Yatra .com for Indigo Airlines from Ahmedabad to delhi and back on 01.04.2013 April.
It was Clearly written that the flight would leave Delhi airport at 11.35 p.m..On reaching the airport on time they informed that theFlight was re scheduled for 10.40.ams they declared me not reported.
I was then send to another window to book ticket for next flight which was schedule for 6.35.pm.
they asked me tp pay Rs.4120 more.this monetory loss and the unnecessary harassement that i have gone through is really put me into mental trauma.
The airline staff was not even ready to listen to my problems.The behaviour of the officials was very bad.I some how paid the extra amount and returned late morning of 2nd april to Jamnagar.
I draw your kind attention to the subject above and who ever is at fault the action must be taken .
Anita Rana
House no 5,Sector 3 Reliance township
Motikhavdi,Jamnagar Gujarat.361142.

Refund of my pacakage Amount 52344(REF NO[protected]' (TZS8ER) International Packages [Thailand]

That i booked a Air packed for Thailand for 2 persons Sh Baljinder Pal Singh and Sumeet Sehgal Amounting to Rupees 52344 through my credit card HDFC and Standard Chartered bank 4-3-2013 that on[protected] the mother of my friend sh Baljinder Pal singh ( who was to be a company and me ) was admitted in PGI - Chandigarh on account of Brain Hammberge a photostat copy of the medical certificate / perciption issued by the PGI and inclosed for your ready refernce

That immediately i have spoken with mrs Charu mehta on[protected] who advised me to send the Email msg for the purpose accordingly i sent a Email msg requesting to mrs Charu.mehta for refund of my pacakage amount. the email msged were sent to charu. mehta @yatra .com and [protected]@Yatra .com , requesting there in refund of total amount for the pacakage due to the reason mentioned above . the reason was beyond over control to avail the appotunity of the Package . the mother of my friend is still serious and admitted in the PGI . The period of our Package is to be Started from 1-4-2013 tp 6-4-2013.

That Despite my repeated request made through Email and numerious call to mrs Charu mehta and but nothing as be heard from your side i'm deeply frustrated for the behaviour and the attitude of officals that i have no alternative to take legal recourse in the present case in case my refund of pacakage is not made immediately

It is pertinent to mention here that i have not received any hotel voucher confirming the hotel rooms till today .It shows totaly your negligence and entrancement to me

That it is humbly requested to refund the my pacakege money immedately to avoid the furture litigation in the matter

thanking you
Sumeet Sehgal
[protected]

Sir,
I have booked an air ticket through Yatra website on 24.01.2013. When i booked 1st time Rs.4537/- was deduct from my account. But I din't received ticket at the 1st time. Then i received a call from yatra call center that ur ticket is not confirmed & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days.On 4th Feb i sent my 1st mail regarding the refund & yatra replied me that send ur transaction detail. I have attached my transaction details and i again sent mail on 11th feb & yatra replied that with a mail that the amount was not credit in our account. The reply from yatra is

This is with reference to your email dated 11th February, 2013, regarding the payment error.
We would like to inform you that we checked the database and found that the payment was not charged.
The payment did not go through and was not materialized. There is no refund pending from our end.
Kindly find the details of the unsuccessful transaction mentioned below. You may forward or send a copy of this email to your bank for confirmation.


Sr.No Bank Id Merchant Id Payment Id PGI Ref. No. Ref. 1 Ref. 2 Ref. 3 Date of Txn Amount (Rs.ps) Status IP Address
1 SBI YATRA 0 MSBI[protected] 01240113207161359037853557 BD default 24/01/2013 20:00:54 4537.00 FAILURE(Failure. Transaction not attempted) 223.234.241.172

Please do not amend the subject line while replying.

Then I showed Yatra's reply to SBI where I am having account & they replied me that both the transactions maid for booking the air tickets are credit in yatra account on 28.01.2013.

A.Vignesh,
ph:[protected].

I cancelled the ticket from Yatra.com booking ref# [protected] on 1st of Mar 2013 an i was told that i will get a refund within 5-7 days. Total amount which i paid was Rs.16,479, and i was supposed to get a refund for Rs.13379 after deducting Yatra's and airline's cancellation charges. I received a refund for Rs.6974 in my a/c on 7th Mar 2013, i didnt get the remaining refund, i called them to remind them again and they processed a refund for remaining Rs.6405 on 12th of Mar and was told that i will get a refund in 5-7 days. Now it has been 14 days and i have called them numerous times and have sent them emails, but no one is ready to help. They asked m to send my bank statement which i did. They asked me to call my bank, which i did 2-3 times. They promise me a callback and never callback. They say that they have processed the refund, but i have still not received it. I am really frustrated by calling them so many times. I should have got this refund by 10th of Mar 2013, but havent received the full refund till now. Please Help.
Regards,
Honey Sharma
[protected]

I am writing this after getting out of trauma that was created by the international trip planed by Yatra.com for me. This was my life's biggest mistake, They completely spoiled my most precious holiday's by their amazing planning skill's, below I tried to point out few blunders created by Yatra Planners :

* Non-Veg food served in flight : My honeymoon trip started with non-veg food being served in Thai Airways flight's, My meal preference was set to non-veg without checking with me, I had taken non-veg in expectation of veg food, No body checked my meal preference while booking my flights. For this mistake I will challenge yatra.com in consumer court.

* Hotel booking cancelled one month back without any alternate arrangement of accommodation & notification (Phuket) : When I reached Phuket, travellbulz cab droped me at IBIS Kata Hotel for which my booking was made by yatra & vouchers provided to me, but when I asked for my booking at the hotel reception they told me that my booking was cancelled by the agent on 1st of Jan'13. I was shocked & called at the emergency contact no. for phuket provided by Yatra, Mr. Manop picked the call but never called back with any assistance, then I called my hotel manager assigned by Yatra, She was also helpless as the hotel booking was cancelled by Yatra only, then I called Yatra India number, They forwarded my issue to Mr. Yogesh, Yogesh tried to help me but till the time I got another hotel & cab for transfer it was 4 hour of waiting on the road with my wife on my honeymoon. My whole day & rest of the trip was already spoiled. I have made around 50 calls to get the help & get rid of this situation.


* 4 star Hotel was promised in package but a poor service hotel is provided (Bangkok) :: Hotel Howard Square Boutique was booked for the bangkok stay, Yatra.com claimed it as a 4 star hotel but this is a poor service hotel located in outskirts of bangkok, If we want food or want to go for shopping we have to go by cab & that too was not available easily

* Many inclusions as promised while selling the package was not actually part of the tour, all days wasted in a useless site seeing.

* OTHER :: Separate seats in flights selected as preference. Room with two separated bed selected in hotel booking instead of family room. No urgent assistance in phuket / bangkok. No trip advice's. Advice of on arrival visa even when the connecting flight is scheduled in 1 hour of delay. Many more.. dont have enough time to describe my nightmare in more details.

I have all profs & documents for what I have mentioned in my above mail. Yatra.com should hire some good resources if they dont want to spoil their image in this competitive market place. The kind of customer care & support Yatra.com is providing is realy disgusting. I am feeling unfortunate by getting caught by Yatra for planning my most precious holidays. No body can pay for the loss that I have incurred due to this stupidity of some planners form Yatra.

Not only this when i told about this to my friends they told me that they have also heard the same regarding Yatra.com service. I will post this feedback on all available review & complaint web portals & also challenge yatra as per indian law. I want my Money Back with compensation.

Dear Sir/Ma'am,

I had booked a domestic flight ticket from YATRA portal for my travel to B;lore from Mumbai in Dec, 2012. The flight Ticket's Yatra reference number and corresponding insurance number are [protected] and HO908715 respectively. This was a kingfisher flight which eventually got cancelled and I had to make an alternative arrangement for my travel at a higher costs.

When I contacted TATA-AIG customer care, they said they can't do anything, despite clearly stating that on trip cancellation they would cover the charges of alternate arrangement upto 20000. Despite explaining them, they didn't agree. When I contacted Kingfisher they said that I should contact Yatra for the refund and when you contact Yatra they put the onus on Kingfisher. So all these parties have been throwing the ball in different courts tactically without resolving the core issue here. I'm sick and tired of approaching these people now. All I want is my refund of money lost in ticket and additional coverage of my extra expenses incurred due to cancellation of flight (that's the reason why I had purchased insurance cover well in advance).

If these CROOKS don't do what they had committed to us what's the point in beleiving anyone here. I would strongly recommend all users not to buy TATA AIG Insurnace products and any other product from YATRA because they can't deliver what they promise on their website or communication to consumers.

I would request the concerned authorities to take strict action against all these entities (YATRA, TATA-AIG and Kingfisher) for violating the rules of fulfillment of order as promised before the purchase of product. I want my due refund from all these parties for the troubling me for almost more than a month now without any resolution of this complaint.

Looking forward to get the justice ASAP, because JUSTICE DELAYED is JUSTICE DENIED.

Best regards,
Subhash - [protected]