Yatra Online / YatraTrip.in Complaints & Reviews

I have booked a Air ticket from Bangaluru to Nagpur on 7.04.2011 with following details.
Passengers Name: KUMARVIPUL SHRIWASTAVA
Origin station: Bangaluru
Destination: Nagpur
Date of Journey: 21.04.2011
I didn't receive ticket or Money was refunded.
Please check and confirm. My Money may be refunded as early as possible.

I have had a very bad experince with yatra.com. Detailed communication is given below.

Regards
Parita Shah

Greetings !!

As discussed with you a little while back as per the policy,we would not be able apply the Scheghen visa as your UK visa has already been refused.

If you want to apply then you can apply on your own.

As of now the total cancellation charges which will apply as you have also taken Andaman will be as per the below.

Andaman Package Cost: INR 31,999 X 2 = INR 61,998
UK visa fees: INR 5,700 X 2 = INR 11,400
Booking Amout: INR 10,000 X 2 = INR 20,000

Total cancellation charges as of now: INR 93,398/-

Amount Paid By you: INR 92,000

Regards/Saroj
Greetings !!

Fraud 1 : Announcing free offers for which you intend to charge later on.
Fraud 2: You convince customers that you shall have a memorable tour with all bookings & visa managed by you.
Fraud 3: You do not properly verify the documents to be submitted for visa application when you have promised for the same.
Fraud 4: You delay filing visa application in which case in an event of rejection one cannot re apply
Fraud 5: You do not provide adequate vouchers & air tickets to satisfy the consulate in the event of which the visa is rejected.
Fraud 6: You fraudently sell your unsold seats of Andaman by declaring it as free &
later charge for the same.
Fraud 7 You do not apply for Schegen visas with vouchers and easily cancel the tour & forfeit the amount paid.
Thank You once again for such a memorable experience which I shall share with every person I know & every person I do not know

Regards
Parita Shah



----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: mayka <[protected]@yahoo.com>
Sent: Sat, April 16, 2011 4:05:20 PM
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)






----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: Saroj Jena <saroj.[protected]@yatraonline.com>
Cc: Gagandeep Sidhu <gagandeep.[protected]@yatraonline.com>; [protected]@yatraonline.com; nimit <[protected]@rediffmail.com>
Sent: Sat, April 16, 2011 3:06:01 PM
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)


Reminder

Dear Gagan ,Saroj,


Please provide us with hotel confirmation vouchers, Air ticket confirmations & detailed itenary which is a must to apply for Schegan Visa. Already there has been a lot of delay from your end in application of visas. Now with only 4 working days left prior to departure, any delay from your end should be considered as cancellation from your end as it is your responsibilty to furnish the vouchers on time. Please note our booking date was Sun, January 23, 2011 more than 3 months prior to departure. Kindly refund the total amount we have paid Rs. 92,000 till date if you have not booked the accomodations & air tickets.


I hope to get a positive response from your end & you shall not spoil the reputation of the company which took years to build.










----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: Saroj Jena <saroj.[protected]@yatraonline.com>
Sent: Fri, April 15, 2011 12:22:32 PM
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)






----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: Gagandeep Sidhu <gagandeep.[protected]@yatraonline.com>
Cc: [protected]@yatraonline.com
Sent: Fri, April 15, 2011 11:24:28 AM
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)


Dear Gagan,



This is to inform you that our UK visa has been rejected on grounds that we did not submit sufficient evidence to prove the Nimit Shah is the owner of his Prop concern M/s Konkan Electric Corp (NM), inspite of submitting last the years return of income of Nimit Shah declaring the stated income. My salary certificates were not all considered.
We have provided all required documents to Mayur for Schengan Visa application which he shall verify & apply. As per Mayur, since it is our first international trip & on account o[censored]K visa rejection they may call us for an interview.
Kindly provide us with all documents that we may require for the interview.


Regards
Parita Shah


----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: Gagandeep Sidhu <gagandeep.[protected]@yatraonline.com>
Cc: [protected]@yatraonline.com; nimit <[protected]@rediffmail.com>
Sent: Wed, April 13, 2011 11:30:18 AM
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)


Dear Gagan,



This is to inform you that we had applied UK visa on 15.03.10 as per the instructions given from Yatra team. However till date we have not received any response from the UK embassy.Our travel date is 26.04.11 any we till have to apply for schengen visa. Our appl no is MNAC/150311/000178/1 Nimit Shah DOB 20.12.1976
MNAC/150311/000178/2 Parita Shah DOB 28.08.1976
Kindly look into the matter & revert.


Please note we have extended the tour for 2 days in Swiss & have made bookings for the same.


Regards
Parita Shah




----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: [protected]@yatraonline.com
Cc: Gagandeep Sidhu <gagandeep.[protected]@yatraonline.com>
Sent: Tue, February 15, 2011 11:10:26 AM
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)



Dear Gagan,




There is absolutely no response from your operations dept for the Europe Tour.


Its almost a month since we have done the bookings. I hope you will not cancel/delay the tour with an excuse that the visas were not issued in time or provide with sub standard hotel bookings on account of non availaibilty of hotels suggested in the itenary




Regards

Parita Shah




--- On Fri, 1/28/11, parita shah <[protected]@yahoo.com> wrote:


From: parita shah <[protected]@yahoo.com>
Subject: Fw: <.FW.>'yatra=[protected]' package trip to europe(parita)
To: [protected]@yatraonline.com
Date: Friday, January 28, 2011, 2:48 PM


Reminder I



----- Forwarded Message ----
From: parita shah <[protected]@yahoo.com>
To: [protected]@yatraonline.com
Sent: Thu, January 27, 2011 3:31:32 PM
Subject: Re: <.FW.>'yatra=[protected]' package trip to europe(parita)


Dear Gagandeep Sidhu,

Please confirm availability of Andaman Trip on 20.02.11. Please provide details of the package & let me know if we can upgrade the package.
Name of visitor : Jitendra Shah & Sushila Shah.
Also let me know the rates if 4 to 6 persons wants to join them on same tour.
Also give details of documents required to be furnished


Regards
Parita Shah



[protected][protected][protected][protected]
From: "[protected]@yatraonline.com" <[protected]@yatraonline.com>
To: [protected]@yahoo.com
Cc: [protected]@rediffmail.com
Sent: Sun, January 23, 2011 11:43:29 AM
Subject: <.FW.>'yatra=[protected]' package trip to europe(parita)


Dear Sir,

Greetings from yatra!!!

Thanks for the payment!!!we got the amount of 20000/- from your credit card.

Date of travel- is -26april11

no of adults-2

Names- 1)Nimit Shah

2)Parita Shah

Your booking id is-YT6061598 (andam is free)

Best Regards,

Gagandeep Sidhu

ext-2038

I am Parita Shah & my Booking refernce is

Europe package YT 6061598
Fraud 1 : Announced free offer`( Andaman Package) & later are charging for the same.
Fraud 2: Gagan at the time of booking assured a memorable tour with all bookings & visa managed by Yatra
Fraud 3: You do not properly verify the documents to be submitted for visa application when you have promised for the same.
Fraud 4: You delay filing visa application in which case in an event of rejection one cannot re apply
Fraud 5: You do not provide adequate vouchers & air tickets to satisfy the consulate in the event of which the visa is rejected.
Fraud 6: You fraudently sell your unsold seats of Andaman by declaring it as free &

later charge for the same.
Fraud 7 You do not apply for Schegen visas with vouchers and easily cancel the tour & forfeit the amount paid.

Delay in refund
I would like to bring to everyone's notice the bad service provided by Yatra.com with regard to refund against failed transaction of train ticket.to kolkata to NJP of Rs 548
Yatra reference number OURVAE

I had booked a hotel with Yatra.com on 1st of March with reference no YT6312497 for the Hotel Estrela Do Mar Beach resorts, Goa for the stay dates between 4/03/11 to 7/03/11. I had paid immediately through credit card as per instruction from their call center executive and I was given reference no. and I was told that I will receive the hotel voucher but till my departure on 3rd I did not receive any mail from them but I was asured that I have hotel booking. I reached to Hotel for check in on 4th March 11 at 11 am then I was told by reception that there was no booking with my name. I called Yatra.com from there and after 40 minut of discussion they told me that there is no availability at this hotel so they can provide me a 4 star resorts in complement with upgraded room near the beach in Calangute I said I can only accept if the hotel is at beach they said its on beach only so I told them let me check the hotel first then I can confirm wheather we can stay there or not. I reached Royal Park Hotel by taxi but when I checked the hotel it was far from beach and rooms and other places like swimming pool were dirty and I didnt find that place livable, also other people staying there were so unhappy with the services so I called them back and told them that we can not stay in this hotel so I arrange room in same hotel or similar hotel then they refused by saying that they have already paid to this hotel and cant provide other hotel. then I tryed to check other hotel but couldnt find anyone then I contacted the same hotel Royal park hotel then they also said that they are not informed about any booking from Yatra but after my request they contacted Yatra.com and somehow they gave us a room which was stinking and it took our whole day of vacation. the attitude of Yatra.com executives were like they were obliging us by giving us room. We were really cheater by yatra.com and had horrible holiday due to their fraud in booking process. I wrote a complain on their website which they did not publish niether shorted it out. they called me twice to inform that nothing can be done. Please take this issue at priority and remove such service provider in terms not fraud other customers.
Best regards
Ajit Kumar
G-101, Habitat soceity, Vasundhara enclave,
New Delhi 110096
mob; [protected]

Dear Sir,
I have lost full fare cost of my onward journey due to misguiding by your customer care representative, which has been agreed by your senior customer care officer Ms Nadinini. The details of instance is as follows:
1. I have booked on line return ticket ( Yatra reference no. [protected]) onward from New Delhi to Visakhapatnam on 27.03.2011 and return from Visakhapatnam to Delhi on 06.04.11 on SPICEJET
2. Due to exigency of office work, I had to change my onward journey from 27.03.11 to 31.03.2011. Before changing, I had consulted your customer care, after a long discussion for more than 20 min, he had suggested that it would be better and cheaper if I book onward journey ticket by online separately and cancel the already booked of same sector separately.
3. Accordingly I had booked online ticket for onward journey from Delhi to Visakhapatnam on 31.03.2011 (Yatra ref no. [protected]) on JETAIR WAYS
4. On 25.03.11 when I tried to cancel onward sector ticket dated 27.03.2011 of Spice jet , I am getting message that the entire ticket onward & return to be cancelled.
5. Immediately I have contacted your customer care, with lot of persuasion I could reach your senior customer care rep Ms Nandin. She has apologized for the inconvenience and took lot of pains to get best result and then told nothing much can be done. But asked for 24hrs time recheck the details by going through voice record of earlier conversations had with other customer care representative.
6. On 26.03.11 she called me at 8 PM, as I was busy I could not talk much. Then about 8.30PM I called her, then she again apologized for the inconvenience and gave some options which gives a mere benefit of Rs 600/-. Even as the options are not suitable for my journey especially the reaching time of Spicejet to Vizag, I did not agree.
7. You may be aware, presently I am residing at Bhatinda even to reach Delh to catch flight of 27.03.11 on 26.03.11 night is difficult without plan at later hours such as 9 PM when I was office at that time. But still to avert the situation, after getting verbal clearance from my Office I tried leave for Delhi by Train from Bhatinda Station, unfortunately all Trains towards Delhi were cancelled due on going RAILROKO by JATS.
8. Hence, I had to forgo the onward journey ticket. I had travelled by JETAIR WAYS on 31.03.11 and returned on 06.04.11 by spice jet.
9. Although, I appreciate the efforts taken by Ms Nandini for damage control, but could not succeed.
By the above, you would appreciate If properly guided I would have taken right steps in changing my Bookings. It is all fault of your system or may be because of recruitment of inexperienced customer care representatives.
In any case, as the fault is totally lies ion you, I request you to return my lost money urgently. As the payment has been done through Credit card, the money can be credited back to same card.
With regards,
G.A.Swamy
Mob No. [protected]

I tried to book my train tickets through the service provided by 'Yatra.Com' and I was unsuccessful in doing so because of some problem occurring in Yatra's server and yet the sum of Rs. 2,871 was transacted from my account.

I re-checked in 'My Bookings' section, and I was presented with the following details:

[1] Ticket Details ( Yatra Reference No: 5S0N8E ) #Payment Failed
Your booking was unsuccessful. The payment charged will be refunded in a few days. We apologize for the inconvenience caused. From NDLS - SDAH

[2] Ticket Details ( Yatra Reference No: U06N8E ) #Failed
Your booking was unsuccessful. The payment charged will be refunded in a few days. We apologize for the inconvenience caused. From NDLS - SDAH

- NDLS - New Delhi Railway Station
- SDAH - Sealdah, Calcutta

Immediately I checked my bank account balance and came to know that Yatra.com has charged me for failed/unsuccessful bookings! I contacted Yatra.com's customer support several times, and I received ZERO response! No action has been taken towards my plea as yet by the Yatra team.

This is not the first time that a customer is facing such a situation. There have been numerous cases before, and now I have started to believe that this is more than a 'technical glitch'. Although, the amount isn't big, but that certainly doesn't mean that I won't fight for my cause. I will give it another day and see if things work out between Yatra, otherwise I shall be forced to take this matter to the consumer court.

I am attaching a screenshot as a proof of authenticity.

Please share your views regarding this matter, and if anybody has been successful in resolving this issue, please do share your experience, so that I am prepared with my next plan of action.

Warm Regards
Shubham Bhattacharya

Hi,
I made a booking from yatra.com with buy 1 get1 free ticket. i booked ticket from pune to New delhi(indigo airlines) on 31st March 2010 and return from New Delhi to Pune on 5th April 2010. But the flight from Pune to New Delhi got delayed due to which i got delay in my passport process which I applied in Tactical.Due to that delay i had to cancel my flight New Delhi To Pune.The indigo people have refunded the money Rs 1682 in Yatra account.But why yatra people are not ready to refund the money.Where is the fault of mine if flight got delayed?Yatra people are saying that the fliht under that scheme can't be cancelled but if indigo airline have returned the money then why yatra people are not ready to refund.
Kindly assist me soon else i need to take some action.
Flight Reference Number is [protected].
Thanks,
Isha
Passenger Details
1) Ms Isha Kalra
Flight Details
ONWARD (New Delhi - Pune) Total Journey Time : 3hr 35min

IndiGo
6E - 137 New Delhi Pune Duration Airline PNR Confirmed
19:30 Tue 05 Apr 11
IGI Airport
23:05 Tue 05 Apr 11
Lohegaon A F Base 3 hrs 35 min UYPLDQ
Fare Details

DEL - PNQ Base Fare Surcharge & Fees Service Tax Per Passenger Total Fare
Adults Rs.1,100 Rs.2,459 Rs.7 Rs.3,566 X 1 Rs.3,566
Total Price Rs.3,566
Yatra Miles earned 22 New Delhi - Pune Rs.3,566
Promotion Code Discount: Rs.1100.0
Total Yatra Miles earned 22 For 1 Adult Total Price Rs.2466.0

YATRA BOOKING2 REFERENCE NOS- ARE 6HEOCX and
6FW686


I had booked 2 International Return tickets from Delhi to Sydney in the month of November 2010 from Yatra.com. The tickets were booked in my and my wifes name for two different airlines for two different dates They had an offer for a FREE SPICE MOBILE HANDSET with each booking done . After the booking was made I was sent 2 online forms to fill the address for dispatching the 2 mobile sets. I duly filled both the forms and sent them to Yatra.com that very day.
After numerous phone calls in the month of Jan 2011 we got only 1 mobile handset.
But still we have not yet received the second mobile set.
I contacted the yatra.com and they gave all false promises . Each time I was assured that the mobile will be reaching me soon. and each time a new date was given to me.I have all the numerous mail communications done with them . Still I have not received the mobile set. They have harrased me for last two months even after so many requests from my side.
Please pursue the matter at the earliest.
Thanking you.
Rajesh Bhatnagar

Again and Again i am shouting to People don't get caught by Yatra.com as well as Shiftthought offers they are running presently.

Few days back i have received phone call from Yatra.com representative and he told me that i am one of the 52 customer selected for offer run by Yatra.com with Shifthought and they are providing me 40000 worth of voucher for 1 Year. This Voucher is transferable to any one.

Also when i asked them about T&C they told me to go through the website. With each and every T&C i have read, i raise the question and certain clause mentioned on the website. But the who was calling me told me Yatra.com is such a big and reputable company that they will not run away with your money.

Here are few question raised by me and to confirm if any representative of Yatra.com reading this you can listen to the call made by the person on my cell phone on 30th of March at 12:21 PM and 01:30 PM.

1) Can i combine two or more Vouchers for booking, he told me yes but i told him on your website it mentioned that i can't. But in reply he told me that this is for ticket booked earlier and i can't redeem the voucher on ticket already booked.

2) I am getting only Rs 500 voucher for Domestic Air Flights and that too on basic return fare. In reply he told me that i can use Domestic Holiday Package voucher to get discount on total fare.

3) He also told me i will get Rs 2500 voucher as Big Bazar coupon as well as Rs. 2500 cash card that i can use to get discount on big outlet when purchasing clothes or electronic goods.

I am still to receive Voucher yet, but after reading and searching on internet and talking to two-three friends of mine i cam to know they are cheating us badly.

How come Company like Yatra.com can do such things to customer like me who trusted them blindly. They are really fraud whether i will get the 100% refund or not. But i don't want anyone to get involve in this. They are really cheaters.

Here are my Transaction details and i want 100% refund:

Product Details Discover the World Offer
Product Amount 7719
Date And Time Of Order : 30/3/2011 - 01:43:26 PM
Receipt No. : [protected]

Thanks in Advance, i hope i will get the help from this Forum.

Rajeev

This has reference to call from Shift Thoughts few days back and my acceptance of their scheme.

I was told that against the payment of Rs.7000/- or so, I will be getting Vouchers for Domestic and international flights from Yatra.com amounting to Rs.18000/- and Rs.8000/- respectively. In addition I will also get some Hotel Booking Vouchers.

I accepted the deal only for flights booking and not very much interested in Hotel/Holidays booking.

However when I received the vouchers I was surprised to get flight vouchers of lesser amounts and that too not usable at a time.

Further certain special terms were never informed which are printed on the overleaf of Vouchers:



One can use only one voucher of Rs.500.00 per booking of a return flight (which means actually 2 flights). Discount is applicable on basic fare only and not on the total fare. Normally Basic fares these days are in the range of 200/300 only.



This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash.

I wrote to them – but they said we had given you confirmation call in which you agreed too terms and conditions – narrated to you etc. However terms were never explained with subtle details and that is how I got duped and I am sure many are getting duped.



I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer.



I have written to them (to reverse the deal and refund my money) including a letter hard copy to their Managing Direct Mr. Dhruv Shringi – but they have conveniently denied it.

I hope to receive urgent response and guidance to expose unfair business practices adapted by Yatra.com
Regards

Rohit Gosalia
Mumbai

[protected]

I booked the flight to Yatra.com Ref # [protected]. at time of booking they advertise like you will get free watch . after few days I got form from yatra.com to claim your free gift. within 8 week you will get your free gift .I booked my flight on 14 Dec, 2010 today is 14 march 2011. I talked to customer care they said we don't have idea about your free gift. Yatra.com very fraud company making fool to everyone to attract customer . please don't by ticket from yatra.com

This is with refernce to Jet Airways
I have booked Jet Airways Flight through Yatra from Mumbai to Amritsar on 11 January, 2011. The flight timings were as follows:
From Mumbai to Delhi (11:05 AM - 1:05 PM)
From Delhi to Amritsar (1:50 PM- 2:50 PM)
But due to some reasons, the flight got delayed and it arrived at Delhi Airport by 1:50 PM. By the time the flight arrived at Delhi, my flight from delhi to amritsar had already left..
Huge inconvenience was caused, also Jet Airways authority also misbehaved and no customer support was provided at their end
I was promised refund amount, but still 40 days has passed no money is credit in my account

I am Gopal Khemani working as a Senior Divisional Manager in National Insurance Co. Ltd. at Nagpur. In the month of December 2010, we booked a tour for NEPAL through Nagpur Branch of Yatra Online Company.While discussion Local Branch Manager Shri Ritesh Bawangade told undersigned that for Immigration purpose PAN CARD is sufficient and he advised us to carry PAN CARD for all 08 persons,since it was made very clear to him that all 08 members do not have the PASSPORT and/or VOTING CARDS.In support of his statement he mailed me one letter on 03.12.2010, in which it was clearly mentioned that Any photo ID card issued by Central and/or State Government will be sufficient for the purpose of immigration.Based on his confirmation we booked our tour to NEPAL through him and Paid him Amount in 03 Installments that is Rs.70000/-, Rs.50000/- and finally Rs.72829/- totalling to Rs.1,92,829/-.As per programme we 08 persons reached at New Delhi Airport on 31.12.2010 at around 10 AM and stood in the queue for check-in and Kingfisher Official refused to accept our check in for the want of PASSPORT or VOTING CARD. They told us to produce Only Pass Port or Voting Card for the purpose of Immigration.We tried them to understand on the basis of letter sent by Shri Bawangade that any Photo ID card issued by Central or STATE Government is sufficient but they did not allow us to board the flight. Finally undersigned contacted Shri Ritesh Bawangade and inform him about the problem. He also had a discussions with officials of KINGFISHER AIRLINES and sent them same mail which was sent to me on 03.12.2010 but they did not allow us to board the flight and finally they off loaded all o[censored]s and closed their counter.I told Shri Bawangade than and there that our tour was cencelled not because o[censored]s but because of his misguiding us , hence we shall not allow any body to deduct any amount from our money and he assured us for the same. After returning back, we were surprised to hear from him that his company is deducting Rs.19000/- towords cencellation of tickets and no refund against the booking of Hotel etc, which is an amount of Rs.67200/-. Further he refused to accept that he had told us to carry PAN CARD for the purpose of Immigration..HOW COMPANIES LIKE YATRA ONLINE IS CHEATING the public? Our booking reference No. is YT 5769578 and voucher No. 1232495 Dated 28.12.2010. Tour was from 31.12.2010 to 04.01.2011.We are going to every forum and even to tourism Ministry for the justice and claiming Rs. 500000/- as a compensation for harrasment to us.Names of the Members 01. Shri Gopal Khemani 02.Smt Kavita Khemani 03. Shri Vinod Khemani 04. Deepika Khemani 05. Shri Ashish Khemani 06. Shri Vikas Shete 07. Smt Vijaya Shete 08.Shri Rahul Shete.


GOPAL KHEMANI
Senior Divisional Manager
National Insurance Company Ltd.
Division IV, NAGPUR 440012

I have booked air ticket on December 13, 2010 from port blair
to Delhi via chennai [ Kingfisher airlines-IT 3632 (portblair to chennai)
and Kingfisher airlines IT-233 (chennai to Delhi)] for January, 14, 2011
and ticket amount was Rs. 9800/-. It was cancelled without my knowledge.
Then on the eleventh hour, I booked a ticket with booking reference no. 22BN37 and it was JET LITE-S2 320, it was direct from portblair to delhi and costed me Rs. 16926/-
, I suffered a lot in the process. The yatra people are not interested in listening to the complaints. neither they are ready to pay the cost of the ticket which was cancelled at their end.
it is a matter of serious negligence and harassment and i am contemplating to initiate legal action against yatra.

Dear Sir,
I was booked ticket through yatra.com on 06.01.2011.Due to transaction failure through SBI net banking I was paid the booking amount through my credit card.But an amount of Rs20569 was debited from my SBI acount and not retun the same by yatra.com till date.My yatra transaction reference no.is [protected].my Yatra log in id is indrajit.[protected]@eil.co.in.
Regards,
Indrajit Neog
[protected]

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.


Going by my personal experiences as well as the wide variety of complaints on this and other consumer forums, it seems that there is no honest company left in India at all. Shame, shame, shame, the land of the Vedas and the sanatana dharma has turned into a big pile of thanks to the globalised market.

My name is Prashant Prasanna, I am a central govt, employee.
I have booked air ticket through Yatra.com, The flight GO AIR, PNR NO, 5CGNZL, dated 31/12/2011 was cancelled due to bad weather. I contacted the airlines & they said to collect refund from travel agent ie Yatra,com, I contacted Yatra they said they will give the refund of Rs. 5959.00 within next 3 working days, but it has been 21 days the refund didn't came.
Please ask them to make refund asap.

email received from yatra.com

From:
"[protected]@yatraonline.com" <[protected]@yatraonline.com>

To:
[protected]@yahoo.co.in

Dear Mr.Prasanna ,

Greetings from Yatra.com !

This is with reference to your email below regarding the refund under Yatra reference number [protected] .

We would like to inform you that refund of Rs.5959.00 is under process from our end and it will be credited back to your same account with in next 3 working days.

At the very out set we can understand that you have been facing inconvenience due to delayed in refund which is completely unintentional from our end. Please accept our sincere apologies regarding the same.

In case you have any more queries or request, please contact us on our toll free number[protected]X7) or you can write us at [protected]@yatra.com.

Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +[protected] | 7 Fax:[protected] |

COPY OF REGISTERED LETTER (NO RESPONSE!!).
January 13, 2011

1. Mr. Dhruv Shringi
2. Mr. Manish Amin
3. Ms. Sabrina Chopra
4. Mr. Alok Vaish
5. Mr. Raja Natesan
6. Remaining Board of Directors, Yatra Online
Chairman, Yatra Online Private Limited
B-21 Infocity Sector-34
Gurgaon : 122002
Haryana ,India

c.c.

1. Roop Chand Tiwari, Attorney, New delhi
2. Mr. “Raj” Global Travel, New Delhi.
3. Management of:
Citade de Goa
Marriott Goa
Taj Group of hotels

FRAUDELENT ACTIONS OF YATRA: RESPONSE REQUESTED.
On January 4, 2011 I contacted Yatra for a travel package to Goa and was connected to Mr. KAPIL KAKKAR (in the Bangalore office). Through repeated misrepresentation in terms of flight and hotel availability, he succeeded in collecting 1 lakh and 29 thousand rupees from me. I was sent a false itinerary(YT5958437) and a receipt was received from “Arpana” (REC/10-11/R4712056). Through repeated SMS messages MR. BALAJI (who claimed to be a Yatra manager) assured me that the package was being finalized and that there “system was down” so that could not send me the hotel (CITADE DE GOA) until later. Throughout the day on Jan 7, I sat in front of my laptop and exchanged another 22 phone messages and SMSs and was told (I logged it), to give them another 10 minutes and another 15 minutes.
Hours before our departure, I was sent a fictitious hotel voucher for Citate de Goa for stay from Jan 8-11 (with all meals etc.)
We went to the airport counter 2 hours early and presented the PNR number; we were told that it was not a “good” PNR. The GoAir supervisor and I had 90 minutes of conversations with Yatra employees who claimed no knowledge and kept us transferring us to customer relations. Finally, we were told to go to the Indigo counter as yatra had given us the wrong information.
As we were boarding the plane, we were warned by airline employees to be careful as Yatra had a bad reputation and we should not trust their hotel vouchers. I got on the phone to the “manager” of Yatra – Mr. Balaji who swore repeatedly that we were not to worry. I called 5 times and sent sms to him asking for the hotel reservation number. He gave me a fake number and said that there will be a car waiting for us and he swore again that there was nothing to worry and that I should contact manager at Citade de Goa and we will be taken care of. He said he was 1000% bsure and would refund double amount from Yatra if he was lying. I was in a state of panic, but had no choice.
When we landed in Goa, the airport pick up for Citade de Goa had no record of our arrival and upon contacting the hotel we were told that the hotel had been sold out for a long time and there was no room availability. I called Mr. Balaji and others at Yatra and was told that there was some mistake. I kept calling Mr. Balaji and he absconded and refused to take my calls. We were stranded at the airport in Goa with 2 children and my wife and sister (a heat patient).

We booked another hotel and rented our private car to go there. An hour later as we were getting near the hotel, we received a mystery call from Marriott indicating that we had a room there for the night paid for by Global Travel of Delhi. I reached the Marriott and was told that we had ONE ROOM and NO MEALS and for ONE NIGHT ONLY! Again, a series of phone calls and finally were told that Raj pg Global Travel and approved 2 rooms for one night. Exhausted, we entered out rooms at 9 pm and went to bed.
My sister had to receive medical attention the next morning due to stress and was told to rest and get a follow up check up upon return to Delhi.
In the meantime, Balaji continued to abscond and the next morning we moved to Taj Aguada at our own expense.
Next day, I sent a SMS to Balaji and he said he would “resolve” the matter as he was speaking about this tragedy with his superiors. He said he would get back “in 10 minutes”.
My lawyer Mr. Tiwari (from Delhi) spoke with Balaji the next day and Balaji promised to call me back “in 10 minutes”. Never heard back from anyone at yatra.
Our return flight was also incorrectly stated on the original PNR. Instead of a direct flight as promised, we came via Bombay. Had I trusted the original flight information provided, we would have missed the flight altogether.
As my family leaves for Canada tomorrow, we are in a state of disbelief. My sister is seeking medical attention and will not be returning with us. I have incurred severe financial loss and mental pain.

am sure you understand that fraudulent, deceptive and misleading practices and illegal in India as well as the US and the UK and your employees have consistently and unfailingly indulged in the same.
(As head of a management training company in North America (www.GOCManagement.com),I can see how fast growth at Yatra has completely overtaken your control systems. Your ethical and legal constraints are now fully overshadowed by the aggressive commissioned sales. I can also for see serious problems for your company in the near future, but all this is not my concern. However, I have no sympathy for a company that has totally compromised business sense for enhanced turnover.)


ACTIONS UNDERTAKEN/CONTEMPLATED:
1. I have ALL transcripts of SMS messages and emails from Yatra representatives are being prepared. I am also in a position to provide sworn affidavits from representatives of Taj, Marriott and Go Air who will attest to the fact that Yatra practices deception and deceit of this sort an on-going basis.
2. Management at Go-Air,Marriott, Citade de Goa and Taj and other network members should be cautious in their dealings with Yatra Online and will be continually apprised of this case.
3. Economic Crimes Branch of Delhi Police will be appraised of the situation and a complaint lodged with the corresponding authorities in your particular jurisdiction in Haryana.
4. Being a private limited company, your actions will be fully reported in all available public forum. Since you operate out of the UK and the USA, appropriate authorities (for instance, FTC in the US), will be informed to curtail your “deceptive and misleading practices’.
5. Monopolies and Restrictive Trade Practices Commission of India will be requested to investigate Yatra Online.

Looking forward to your considered response.

Sincerely,
Gurprit S. Kindra, Ph.D.
Professor
Telfer School of Management

And
President
GOC Management Development Inc.
www.Gocmanagement.com

I booked return flight with yatra.com (ref num - [protected]) and I was eligible for Reebok free watch offer.. i filled the details also.. firstly u said dat the watch will be delivered by 22th November.. i didnt get. so i posted a complaint.. then u said that it will be delivered by 30th november.. still i havent got anything..like me, i have read somebody else also complaining, and the resolution u have provided now is that the watch will be delivered by 30th November..
was that Reebok watch offer a trick to lure the customers??? i dont think dat u will be couriering the watches to anybody.. bcoz courier usually reaches any part of India within a maximum period of 1 week.
But in ur case, u are just adding months, so that the customers will finally forget about the offer, and u need not send anything.. i guess dats ur real strategy??? isnt it??

doing like dis, u are decreasing the reputation of yatra.com.. i[censored] do not wish to give free watches, then u better not publish such offers..
i promise never to do booking with yatra.com.. other websites are much better, atleast in the respect of honesty..
u dont treat ur customers properly..

And other customers who are reading this complaint, i request u to stop making anymore dealings on yatra.com.. better go for makemytrip.com..

Rajeev Gupta
[protected]@gmail.com