[Resolved] Yatra.com & Shift Thoughts — Discover World Offer - | |||
This has reference to call from Shift Thoughts few days back and my acceptance of their scheme. I was told that against the payment of Rs.7000/- or so, I will be getting Vouchers for Domestic and international flights from Yatra.com amounting to Rs.18000/- and Rs.8000/- respectively. In addition I will also get some Hotel Booking Vouchers. I accepted the deal only for flights booking and not very much interested in Hotel/Holidays booking. However when I received the vouchers I was surprised to get flight vouchers of lesser amounts and that too not usable at a time. Further certain special terms were never informed which are printed on the overleaf of Vouchers: One can use only one voucher of Rs.500.00 per booking of a return flight (which means actually 2 flights). Discount is applicable on basic fare only and not on the total fare. Normally Basic fares these days are in the range of 200/300 only. This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash. I wrote to them – but they said we had given you confirmation call in which you agreed too terms and conditions – narrated to you etc. However terms were never explained with subtle details and that is how I got duped and I am sure many are getting duped. I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer. I have written to them (to reverse the deal and refund my money) including a letter hard copy to their Managing Direct Mr. Dhruv Shringi – but they have conveniently denied it. I hope to receive urgent response and guidance to expose unfair business practices adapted by Yatra.com Regards Rohit Gosalia Mumbai [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
yatra and shiftthoughts are fooling people and they must be forced to consumer court
Reply
Hi Rohit,
Thank you for taking the time to provide us your feedback.
We have investigated this case and listened to the complete call recordings for the sale and verification calls made to you. Our agent had provided the break-up of the various vouchers to be received by you as a part of this sale.
Also, during the verification call, the agent had guided you to the website where all the T&Cs of the offer are also listed. In fact you have used the same website to charge your card for this offer.
We understand that you have already been in contact with our office regarding the refund for this case. And, while we had provided the complete details prior to the sale, we also value our relationship with you, and are thus processing a full refund on this sale.
Our Team has already been in contact with you regarding the refund. We are awaiting some details from you to enable us to process the refund. Request you to provide us these details at the earliest.
Best Regards
Team Yatra.com
Thank you for taking the time to provide us your feedback.
We have investigated this case and listened to the complete call recordings for the sale and verification calls made to you. Our agent had provided the break-up of the various vouchers to be received by you as a part of this sale.
Also, during the verification call, the agent had guided you to the website where all the T&Cs of the offer are also listed. In fact you have used the same website to charge your card for this offer.
We understand that you have already been in contact with our office regarding the refund for this case. And, while we had provided the complete details prior to the sale, we also value our relationship with you, and are thus processing a full refund on this sale.
Our Team has already been in contact with you regarding the refund. We are awaiting some details from you to enable us to process the refund. Request you to provide us these details at the earliest.
Best Regards
Team Yatra.com
"hello, i am calling from Google and your telephone no. is selected as winner for 5lakh rupees in lottery and on the payment of just Rs. 5000/- towards web development of our new search engine, we will be giving you your Prize money. Just give me your credit card details and cvv number. There are no T&C on this and it's just a one time call...as we are calling up the winners only thru phone...do not miss this once in a lifetime opportunity...there is no website where you can look at this offer...it is just for some few selected individuals like you...so pls give me the details..."
AND THE SIMPLE MINDED CUSTOMER JUST OUT OF CURIOSITY GIVE HIS CARD DETAILS WITHOUT CHECKING THE AUTHENTICITY OF THE OFFER/CALLER...
How simple is to blame other people when you yourself are blinded by the lures of the phoney offers...??
even the most educated and able person can be so dumb and well i can say greedy...they deserve it...without even thinking that if a company is giving 900% times of the money they actuallly are paying there has to a catch...
FOOLISHNESS AT IT'S BEST !!!
AND THE SIMPLE MINDED CUSTOMER JUST OUT OF CURIOSITY GIVE HIS CARD DETAILS WITHOUT CHECKING THE AUTHENTICITY OF THE OFFER/CALLER...
How simple is to blame other people when you yourself are blinded by the lures of the phoney offers...??
even the most educated and able person can be so dumb and well i can say greedy...they deserve it...without even thinking that if a company is giving 900% times of the money they actuallly are paying there has to a catch...
FOOLISHNESS AT IT'S BEST !!!
Dear Guest
We sincerely regret the inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.We have discussed this with the concerned team and have instructed them for an immediate refund, & we hope same has been processed by now.
Should you need any further assistance, please do not hesitate to contact us. We look forward to keep assisting you at yatra.com.
Warm Regards
Team Yatra
We sincerely regret the inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers.We have discussed this with the concerned team and have instructed them for an immediate refund, & we hope same has been processed by now.
Should you need any further assistance, please do not hesitate to contact us. We look forward to keep assisting you at yatra.com.
Warm Regards
Team Yatra
Rohit, cheers to you for posting this. I received the same call from Shift Thoughts and the offer sounded too good to be true. I had a hunch that there must be some catch.
Just out of curiosity, I googled this, and came across your post here. I must thank you as your post helped me tremendously from being a victim to this fraud.
I do have some contacts in newspapers and I will send them this story (and mine too) so that it gets published and the entire country gets to know of the fraudulent practices being undertaken by companies such as Yatra and Makemytrip.
They cant play with the minds of honest customers and must be bought to justice.
Just out of curiosity, I googled this, and came across your post here. I must thank you as your post helped me tremendously from being a victim to this fraud.
I do have some contacts in newspapers and I will send them this story (and mine too) so that it gets published and the entire country gets to know of the fraudulent practices being undertaken by companies such as Yatra and Makemytrip.
They cant play with the minds of honest customers and must be bought to justice.
Looks like I am also being cheated the same way. Someone from Yatra.com called on my mobile and gave the same offer. I asked her the reduction in price that I can get if I take this offer for a Bangalore-Calgary return ticket. She said she will check and get back to me. After a while, she called back and said the actual fare of the the return ticket is Rs. 61, 000 and if I take their offer I can get it for Rs. 43, 000. She even explained the maths to me saying if I add Rs. 7, 000 (the cost of buying the offer), I stand to gain by spending only Rs. 50, 000 for the ticket costing Rs. Rs. 61, 000. After that I paid nearly Rs. 7, 000 online with my credit card and purchased the voucher. And yesterday got their email saying I am eligible for "Eight International Air Ticket voucher worth Rs. 1000/- each – Total value Rs.8000/-" !!! When I sent an email requesting explanation, another lady is telling "Sir, we cannot refund the money, we will send you a Polo watch worth Rs. 3, 500" !!! I am now trying to get my money back. So Folks, beware of this Discover the World Offer from Yatra. You may end up discovering how easily they can cheat and wearing a Polo watch!!! PLEASE SOMEONE TELL ME HOW TO GET THE CASH BACK FROM THESE CHEATS -- DA, Kerala
Yatra has cheated me badly in same way. I accepted this offer only because to get 500/- discount on flight booking but later when I received the vouchers, came to know that its applicable on return fly. They never had mentioned this before me. Only a stupid person would accept this scheme if truth was disclosed during initial calls.
Prior to accepting this scheme from YATRA I had a good impression on them, and used to book Flights and Hotels from them regularly. But now I got to know how they are operating. They had simply misguided me in the verification call.
Few basic hidden conditions, based on which I could not redeemed the coupons YATRA have provided. These are the recent incidents I faced and while the 3rd point (specified below) happened, I could not stayed apart writing my experience…there might many apart from this..Pls have a look
1. 500/- discount on flight booking
Hidden Conditions: Applicable on Base fare. Applicable on Return fly.
Why useless to me?
• My return dates are not fixed(unknown).
• The place I often used to book flights their prices are always around 5000/- or so.
Suppose I predicted my return date and go ahead to book, then I’ll have to pay minimum 10, 000/- to book the flight by taking a risk for return date. And then only they will give me a discount of 500/-.
Whereas other travel agents are providing more discounts for sure on one way fly. So no meaning to fool my-self going with them.
2. 1000/- hotel vouchers
Hidden Conditions: Applicable only if you are booking for 3nights or more.
Why useless to me?
Whenever I want to book any hotel to spend some time at any tourist places near/far to my city, I usually need them for 1D1N or 2D1N or 3D2N(max I can afford looking into the leaves I can get as I am a salaried person).
But they won’t allow me to redeem the vouchers as they have a condition of 3nights. Unlucky again
3. 3500/- on holiday package
Hidden Condition: You cant apply for redemption on your partner on twin sharing. Applicable only if 3 Nights and 4 Days. And some more later I got to know.
Why useless to me?
This was the tragedy happened with me. This is height of fooling people, as follows
Considering the fact that I had paid 7000/- to YATRA, I decided to plan a holiday for 3 nights and 4 days to Rajasthaan(Mount Abu and Udaipur). I started knocking them 12 days before for the trip. They told they wont have a proper package but can customize and would let me know.
They took my contact number and assured me to give a call after 1 day. I awaited 2 days but dint get their precious call. Again I called and same conversations happen and again I waited for 3 days. Still no responses.
3rd time I thought lets be bit clever and asked the contact person’s name and in subsequent calls taken e-mail ids. Then started following on e-mail ids. After 3 days and 6-7 follow ups on mails 4-5 on calls, they provided me a customized package by manipulating in such a way that it comes to an amount that is much more than the amount that I can arrange by my own.
Below is the itinerary they have provided:
Price for 02 Pax : Rs. 28, 300 /-
Hotels Used In Udaipur : Rajputana resort / Swaroop Vilas / India international. ( It depends on the room availibility which hotel you will get )
Hotel Used in Mount Abu : Jaipur House
02 nts in Mt'abu or in Udaipur by Ac.Indigo car.tour start either way.the gvn package is for 03nts and 04dy basis for 02 ppl
Inclusions :
Transfers
Sight Seeing by AC Indigo Car ( City palace, Sahelion ki Bari, Folk Museum(lokkalamandal).
Breakfast
03 Nights /04 Days Accomodation
Now upon my further investigation I found that same itinerary I can arrange by my own in less than 15000/- as shown below (these are the maximum amounts taken)
Rajputana Resort : 2N (Delux): 8000/-
Much Better than 'Jaipur House' hotel : 1N : 3000/-
AC Cab for 3 complete day booking: 3600/-
Total would be : 14600/-
4. Dine card is also not at all usefull. As told during the initial calls it can be used across any restaurant and 25% discount could avail.
This a fraud statement.
Outlets are very less in numbers and most of them are providing 10% discount, which we can avail without this card as well.
Now I’m requesting YATRA to refund my amount back, as I know I cant use any of your discounts VC in a year (not even 10 years). If you want you can deduct a certain %age from 7000/- as part of your processing or profitability.
Also I am impatient to give back your wrist watch+all vc+dine card+also ready to pay other charges
I already have raised this to below email id.
[protected]@yatra.com; [protected]@yatra.com; [protected]@shiftthoughts.com
I can be reachable at s.[protected]@gmail.com
Prior to accepting this scheme from YATRA I had a good impression on them, and used to book Flights and Hotels from them regularly. But now I got to know how they are operating. They had simply misguided me in the verification call.
Few basic hidden conditions, based on which I could not redeemed the coupons YATRA have provided. These are the recent incidents I faced and while the 3rd point (specified below) happened, I could not stayed apart writing my experience…there might many apart from this..Pls have a look
1. 500/- discount on flight booking
Hidden Conditions: Applicable on Base fare. Applicable on Return fly.
Why useless to me?
• My return dates are not fixed(unknown).
• The place I often used to book flights their prices are always around 5000/- or so.
Suppose I predicted my return date and go ahead to book, then I’ll have to pay minimum 10, 000/- to book the flight by taking a risk for return date. And then only they will give me a discount of 500/-.
Whereas other travel agents are providing more discounts for sure on one way fly. So no meaning to fool my-self going with them.
2. 1000/- hotel vouchers
Hidden Conditions: Applicable only if you are booking for 3nights or more.
Why useless to me?
Whenever I want to book any hotel to spend some time at any tourist places near/far to my city, I usually need them for 1D1N or 2D1N or 3D2N(max I can afford looking into the leaves I can get as I am a salaried person).
But they won’t allow me to redeem the vouchers as they have a condition of 3nights. Unlucky again
3. 3500/- on holiday package
Hidden Condition: You cant apply for redemption on your partner on twin sharing. Applicable only if 3 Nights and 4 Days. And some more later I got to know.
Why useless to me?
This was the tragedy happened with me. This is height of fooling people, as follows
Considering the fact that I had paid 7000/- to YATRA, I decided to plan a holiday for 3 nights and 4 days to Rajasthaan(Mount Abu and Udaipur). I started knocking them 12 days before for the trip. They told they wont have a proper package but can customize and would let me know.
They took my contact number and assured me to give a call after 1 day. I awaited 2 days but dint get their precious call. Again I called and same conversations happen and again I waited for 3 days. Still no responses.
3rd time I thought lets be bit clever and asked the contact person’s name and in subsequent calls taken e-mail ids. Then started following on e-mail ids. After 3 days and 6-7 follow ups on mails 4-5 on calls, they provided me a customized package by manipulating in such a way that it comes to an amount that is much more than the amount that I can arrange by my own.
Below is the itinerary they have provided:
Price for 02 Pax : Rs. 28, 300 /-
Hotels Used In Udaipur : Rajputana resort / Swaroop Vilas / India international. ( It depends on the room availibility which hotel you will get )
Hotel Used in Mount Abu : Jaipur House
02 nts in Mt'abu or in Udaipur by Ac.Indigo car.tour start either way.the gvn package is for 03nts and 04dy basis for 02 ppl
Inclusions :
Transfers
Sight Seeing by AC Indigo Car ( City palace, Sahelion ki Bari, Folk Museum(lokkalamandal).
Breakfast
03 Nights /04 Days Accomodation
Now upon my further investigation I found that same itinerary I can arrange by my own in less than 15000/- as shown below (these are the maximum amounts taken)
Rajputana Resort : 2N (Delux): 8000/-
Much Better than 'Jaipur House' hotel : 1N : 3000/-
AC Cab for 3 complete day booking: 3600/-
Total would be : 14600/-
4. Dine card is also not at all usefull. As told during the initial calls it can be used across any restaurant and 25% discount could avail.
This a fraud statement.
Outlets are very less in numbers and most of them are providing 10% discount, which we can avail without this card as well.
Now I’m requesting YATRA to refund my amount back, as I know I cant use any of your discounts VC in a year (not even 10 years). If you want you can deduct a certain %age from 7000/- as part of your processing or profitability.
Also I am impatient to give back your wrist watch+all vc+dine card+also ready to pay other charges
I already have raised this to below email id.
[protected]@yatra.com; [protected]@yatra.com; [protected]@shiftthoughts.com
I can be reachable at s.[protected]@gmail.com
vikas
yes all my friends i am also having same problems yatra team is cheating us we cant use a single voucher i am also trying to claim them legaly
but i have stopped using yatra for booking flight tkts as i was booking tkts for more then 1.5 lakh rs monthly which now i am using CLEAR TRIP
THEY MUST USE THE WORD
YATRA CHEATERS TEAM
[protected]
yes all my friends i am also having same problems yatra team is cheating us we cant use a single voucher i am also trying to claim them legaly
but i have stopped using yatra for booking flight tkts as i was booking tkts for more then 1.5 lakh rs monthly which now i am using CLEAR TRIP
THEY MUST USE THE WORD
YATRA CHEATERS TEAM
[protected]
VISHAL NAYAK
HIE IM FACING THE SAME PROBLEM FROM YATRA TEAM.. THEY CALLED ME MID OCTOBER REGARDING THE SAME DEALS THAT ROHIT AND VIKAS HAVE BEEN OFFERED.. FIRST THEIR CUSTOMER SALES REPRESENTATIVE MENTIONED THAT NO CAHRGES ARE LEVIED AND AFTER THAT THEY CHARGED ME Rs. 6399/- AS A ONE TIME FEE..
AFTER WHICH I GOT A CALL FROM THE DISOPATCH DEPARTMENT REGARDING MY VERIFICATION AND ADDRESS. AT WHICH I REFUTED THOSE CHARGES AND MENTIONED THAT I WAS CHEATED..
I HAVENT STILL RECEIVED ANY COURIER OR VOUCHER YET AND IM TRYING TO CA;LL THEIR CUST CARE NO WHICH WAS GIVEN TO ME BY THEIR MANAGER Mr. AMAN SHARMA AND ALSO SOME LADY CALLED Ms. ANJALEE SHARMA FROM THE DISPATCH DEPT. THE NO GIVEN TO ME : [protected]
THE OFFER TO ME WAS:
- Rs. 18, 000/- VOUCHERS FOR TRAVELLING AND SGOPPING.
- ALSO MINIMUM 2N 3D STAY ANYWHERE IN INDIA WITH ACCOMODATION AND MAJOR DISCOUNT ON FOOD AND DRINKS.. FOR EG THEY MENTIONED GOA THATS I CAN BOOK 30 DAYS IN ADVANCE AND GO TO GOA AND STAY AT ANY 3/4/5 STAR PROPERTIES FRO FREE. I WAS SUPPOSED TO RECEIVE THE VOUCHERS IN 10 WORKING DAYS BUT STILL HAVENT ..
SINCERE REQUEST TO ALL THE PEOPLE WHO HAVE BEEN CHEATED AND DUPED, PLS LETS FILE A COMPLAINT IN CONSUMER COURT AGAINST THE ENTIRE YATRA COMPANY AND SHIFT THOUGHTS FOR DUPING PEOPLE .
LETS TEACH THESE PEOPLE THATS U CANT FOOL AROUND WITH OTHERS MONEY AND GO ON A DUPING SPREE MAKING HOARDS OF MONEY..
AWAITING RESPONSE ON THE SAME..
THANKS
VISHAL NAYAK
HIE IM FACING THE SAME PROBLEM FROM YATRA TEAM.. THEY CALLED ME MID OCTOBER REGARDING THE SAME DEALS THAT ROHIT AND VIKAS HAVE BEEN OFFERED.. FIRST THEIR CUSTOMER SALES REPRESENTATIVE MENTIONED THAT NO CAHRGES ARE LEVIED AND AFTER THAT THEY CHARGED ME Rs. 6399/- AS A ONE TIME FEE..
AFTER WHICH I GOT A CALL FROM THE DISOPATCH DEPARTMENT REGARDING MY VERIFICATION AND ADDRESS. AT WHICH I REFUTED THOSE CHARGES AND MENTIONED THAT I WAS CHEATED..
I HAVENT STILL RECEIVED ANY COURIER OR VOUCHER YET AND IM TRYING TO CA;LL THEIR CUST CARE NO WHICH WAS GIVEN TO ME BY THEIR MANAGER Mr. AMAN SHARMA AND ALSO SOME LADY CALLED Ms. ANJALEE SHARMA FROM THE DISPATCH DEPT. THE NO GIVEN TO ME : [protected]
THE OFFER TO ME WAS:
- Rs. 18, 000/- VOUCHERS FOR TRAVELLING AND SGOPPING.
- ALSO MINIMUM 2N 3D STAY ANYWHERE IN INDIA WITH ACCOMODATION AND MAJOR DISCOUNT ON FOOD AND DRINKS.. FOR EG THEY MENTIONED GOA THATS I CAN BOOK 30 DAYS IN ADVANCE AND GO TO GOA AND STAY AT ANY 3/4/5 STAR PROPERTIES FRO FREE. I WAS SUPPOSED TO RECEIVE THE VOUCHERS IN 10 WORKING DAYS BUT STILL HAVENT ..
SINCERE REQUEST TO ALL THE PEOPLE WHO HAVE BEEN CHEATED AND DUPED, PLS LETS FILE A COMPLAINT IN CONSUMER COURT AGAINST THE ENTIRE YATRA COMPANY AND SHIFT THOUGHTS FOR DUPING PEOPLE .
LETS TEACH THESE PEOPLE THATS U CANT FOOL AROUND WITH OTHERS MONEY AND GO ON A DUPING SPREE MAKING HOARDS OF MONEY..
AWAITING RESPONSE ON THE SAME..
THANKS
VISHAL NAYAK
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2576
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001